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Help Desk Assistant Jobs in Georgia (NOW HIRING)

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Sr. Help Desk Support Technician

Atlanta, GA · On-site

$65K - $68K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Observe all company safety rules and assist in enforcement as appropriate. This position is not ...

Switch, Inc.

Service Desk Technician I

Atlanta, GA · On-site

$19.25 - $26/hr

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical ... Create, modify, and disable user accounts in Active Directory * Assist with employee onboarding and ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

A positive attitude Responsibilities * Assist our users with a wide range of potential issues ... Smart, helpful co-workers * Schedule flexibility after time spent on project, after-hours and ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site

A positive attitude Responsibilities * Assist our users with a wide range of potential issues ... Smart, helpful co-workers * Schedule flexibility after time spent on project, after-hours and ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... • Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as ...

Hooters

HELP DESK TECH TIER 1

Atlanta, GA · On-site

$18/hr

... • Assist Level 2 Technicians with troubleshooting more complex software, hardware, and networking issues. • Receive and maintain proper training. • Assist with other responsibilities as ...

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Help Desk Assistant information

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How much do help desk assistant jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for help desk assistant in Georgia is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $19.47 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Georgia?

The most popular types of Help Desk jobs in Georgia are:

What cities in Georgia are hiring for Help Desk Assistant jobs?

Cities in Georgia with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $36,609 per year, or $17.6 per hour.

Student Desk Assistant

Georgia Southwestern State University

Americus, GA • On-site

Other

Re-posted 28 days ago

Job description

About Us
Georgia Southwestern State University is a state university serving a diverse population of students, offering a range of strong undergraduate and graduate programs in a vibrant learning environment. The University is a collegial community that values collaboration and community engagement with an emphasis on faculty, staff, and student interactions. An active student body and state-of-the-art amenities enhance the learning experience on a visually appealing campus located in historic Americus, Georgia.
Georgia Southwestern State University aspires to be an engaged, progressive, and inclusive university that serves as a vibrant center of learning, culture, and economic development for Southwest Georgia and beyond.
Job Summary
The Desk Assistant (DA) serves as the first point of contact for residents, guests, and visitors entering the residence hall. The desk assistant is a student position responsible for maintaining vigilant awareness of activity in the residence halls at night while providing an environment that is welcoming and shows concern for the residents¿ well-being. This position plays a critical role in upholding safety, providing excellent customer service, and supporting the operations of Residential Life through administrative tasks and issue reporting.
Responsibilities
Customer Service
  • Greet everyone who enters the building with a warm, professional demeanor.
  • Provide accurate and helpful information to residents, visitors, and callers.
  • Always maintain a positive attitude and respectful communication style.
  • Uphold community standards and respond to inquiries or concerns with care and urgency.
Administrative Duties
  • Check in and log guests using the StarRez system.
  • Verify resident and guest IDs upon entry into the building.
  • Enforce quiet hours in the lobbies of residence halls.
  • Maintain accurate and timely documentation of visitor check-ins and incidents.
  • Assist with administrative duties as assigned by the Hall Director or professional staff.
Safety & Security
  • Monitor access to the residence hall, ensuring only authorized individuals enter.
  • Report any suspicious activity, policy violations, or facility issues immediately to professional staff or University Police.
  • Remain alert and vigilant during the shift to ensure a secure environment for all residents.
  • Ensure the main entrance doors are closed and always locked and remain unpropped for building security.
Professionalism
  • Arrive to schedule shifts on time and ready to work.
  • Wear appropriate professional attire and your assigned name tag during each shift.
  • Adhere to all University and departmental policies and expectations.
  • Maintain confidentiality of student information in accordance with FERPA guidelines.
Required Qualifications
  • Must be a currently enrolled student in good academic and conduct standing.
  • Strong interpersonal and communication skills.
  • Ability to use computer systems, including StarRez and other platforms, as trained.
  • Reliable, punctual, and able to work independently.
  • Prior customer service experience is preferred but not required.
Required Qualifications
Preferred Qualifications:
  • Must have lived in the residence hall for one year.
  • Must have and maintain a 2.3 cumulative grade point average.
  • Must be in good judicial standing with the university.

Contact Information
For more information or questions about a job posting, please contact the Department of Human Resources by phone at 229-931-2000 or by email at hr@gsw.edu .
For technical support, please call the USG Service Desk at 877-251-2644 or support@usg.edu .
USG Core Values
The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct .
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 .
Conditions of Employment
Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating eligibility for employment with Georgia Southwestern State University, as determined by Georgia Southwestern State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check and drug screen.
Equal Employment Opportunity
Georgia Southwestern State University is an equal opportunity employer. As such, the University takes affirmative action to preclude discrimination in recruiting, transferring, training and terminating of employees because of race, color, creed, age, sex, national origin, veterans status, disability or any other reason in accordance with applicable state and federal statutes, executive orders and other regulations which prohibit discriminatory employment practices.
Other Information
Working Hours
Desk Assistants are expected to work scheduled shifts, which may include evenings, weekends, and campus holidays. Flexibility during peak times (e.g., move-in, homecoming, finals week) is essential.

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