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Help Desk Assistant Jobs in Georgia (NOW HIRING)

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Spark Tek Inc is a company seeking a Help Desk Analyst to assist customers with tier one issues. The role involves providing technical assistance, troubleshooting hardware and software issues, and ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... base. • Assist with training Tier I analysts. • Participate in projects, tasks, and ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

... to assist in high priority escalations and requests Qualifications & Skills Required: • Associate degree in a related field OR minimum 2+ years of help desk support • One-year proven experience ...

Hooters

HELP DESK TECH TIER 2

Atlanta, GA · On-site

$45K/yr

... base. • Assist with training Tier I analysts. • Participate in projects, tasks, and ... help desk techs regarding the overall performance of the help desk. • Oversee the daily ...

Athens Micro

IT Help Desk Engineer

Athens, GA

A positive attitude Responsibilities * Assist our users with a wide range of potential issues ... Smart, helpful co-workers * Schedule flexibility after time spent on project, after-hours and ...

Athens Micro

IT Help Desk Engineer

Athens, GA · On-site +1

A positive attitude Responsibilities * Assist our users with a wide range of potential issues ... Smart, helpful co-workers * Schedule flexibility after time spent on project, after-hours and ...

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Help Desk Assistant information

See Georgia salary details

$8

$17

$28

How much do help desk assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for help desk assistant in Georgia is $17.60, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $19.47 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

More about Help Desk Assistant jobs
What are the most commonly searched types of Help Desk jobs in Georgia? The most popular types of Help Desk jobs in Georgia are:
What cities in Georgia are hiring for Help Desk Assistant jobs? Cities in Georgia with the most Help Desk Assistant job openings:
Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $36,609 per year, or $17.6 per hour.

GA DDS Level 1 Help Desk Analyst

Spark Tek Inc

Conyers, GA • On-site

$16.25 - $22.25/hr

Full-time

Re-posted 11 days ago

Job description

Job Summary:
Spark Tek Inc is a company seeking a Help Desk Analyst to assist customers with tier one issues. The role involves providing technical assistance, troubleshooting hardware and software issues, and ensuring high levels of customer service in a call center environment.
Responsibilities:
• Oversee the daily performance of computer systems and applications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
• Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Required:
• Bilingual, Spanish required
• MUST have IT Help Desk Call Center exp
• Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
• 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
• Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
• Knowledge of Apple iOS
Company:
Spark Tek Inc offers IT solutions and consultancy services, specializing in IT services and consulting for various industries. Founded in 2021, the company is headquartered in Farmers Branch, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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