Help Desk Assistant Jobs in Alberta (NOW HIRING)

OPERATIONS COORDINATOR

The Edmonton Region is gaining momentum, and Edmonton Global is helping convert that momentum into investment, business growth, and new opportunities for the region. As the Operations Coordinator, you will play an important role in keeping the organization running smoothly while supporting the people, programs, events, and activities that help local businesses grow, connect, and thrive.

This is a hands-on role for someone who enjoys variety, takes pride in being organized, and likes being at the centre of the action. One day you may be welcoming visitors, supporting staff, coordinating supplies, or setting up for a meeting; another day you may be helping with a business development or trade event, preparing materials for a delegation, updating HubSpot, coordinating catering, or supporting a regional business program.

WHY JOIN EDMONTON GLOBAL?

This is an opportunity to contribute to meaningful regional work while building practical experience across office operations, events, stakeholder engagement, administration, business development and trade programming, and business support. You will support the whole office and help create a professional, welcoming, and well-organized experience for employees, visitors, businesses, partners, and stakeholders.

At Edmonton Global, strong contributors can grow, take ownership, and see the impact of their work not just inside the office, but across the broader region we serve. The organization values collaboration, transparency, continuous improvement, and a culture where people are trusted to contribute and learn.

THE OPPORTUNITY

Reporting to the Director, Corporate Services, the Operations Coordinator provides front-line administrative, operational, event, and coordination support for the whole organization. This role is responsible for front desk and reception services, office coordination, meeting and event support and day-to-day support of meetings and events across the whole organization.

This role will primarily work within regular business hours, with some earlier morning or occasional after-hours support required. The successful candidate will have the option to flex their hours as needed, based on operational requirements and in coordination with the Director, Corporate Services.

WHAT YOU'LL DO

• Serve as the first point of contact for visitors, guests, couriers, service providers, and general inquiries, creating a welcoming and professional front-desk experience.
• Answer and direct phone calls, take messages, notify team members of guest arrivals, and support the overall readiness of reception and common areas.
• Coordinate mail, couriers, supplies, inventory, asset tracking, filing, scanning, data entry, document preparation, and other day-to-day administrative tasks.
• Support onsite and offsite meetings, events, workshops, business development and trade programs, and delegations with room or venue set-up, catering, registration, materials, signage, transportation coordination, and supplier management.
• Support participant coordination, meeting scheduling, stakeholder communications, vendor follow-up, and administrative tracking for programs and events.
• Maintain and update records in HubSpot, including companies, contacts, leads, accounts, trade opportunities, trade activities, and related program information.
• Assist with KPI tracking, grant reporting, internal reporting, data clean-up, and related administrative requirements.
• Support HR coordination, including interview scheduling, candidate logistics, onboarding support, offboarding support, and workspace readiness for new employees.
• Provide basic support for workplace technology needs, help with meeting room readiness, and submit or coordinate IT support tickets where escalation is needed.
• Monitor office spaces for cleanliness, repairs, access issues, and general functionality, and submit facilities or building management tickets as required.
• Support staff across the organization with routine workplace, administrative, event, and coordination needs.

WHAT YOU BRING

• Minimum of a post-secondary certificate in office administration, business administration, business, international business, commerce, marketing, event management, or a related discipline, or an equivalent combination of education and experience.
• 2-4 years of experience in office administration, reception, operations support, workplace coordination, program coordination, event management, project administration, economic development, international trade, or a related field.
• Strong customer service and interpersonal skills, with the ability to interact professionally with employees, visitors, candidates, vendors, regional businesses, government partners, and external stakeholders.
• Excellent organizational and project coordination skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong attention to detail and accuracy in scheduling, data entry, recordkeeping, and administrative coordination.
• Proficiency in Microsoft Office applications including Outlook, Word, Excel, and Teams, as well as comfort using CRM systems such as HubSpot.
• Confidence using workplace systems, service portals, ticketing tools, and administrative processes.
• The ability to exercise discretion, maintain confidentiality, work independently on routine responsibilities, and know when to escalate issues.
• Experience coordinating events, stakeholder activities, logistics, vendors, catering, registration, or program administration is an asset.
• Knowledge of international trade, export development, economic development, or grant-funded programs is considered an asset.
• A valid Class 5 driver's licence and access to a reliable vehicle are considered assets, as some travel within the Edmonton region may be required.

WHAT IT'S LIKE TO WORK HERE

Edmonton Global is a purpose-driven organization with a regional mandate and a collaborative culture. We move at the speed of business, value transparency and teamwork, and believe in continuous improvement. This is a place where strong contributors can grow, take ownership, and see the impact of their work across the office and the broader region we serve.

This role is ideal for someone who enjoys being organized, helpful, flexible, and connected to the whole organization. You will support day-to-day office operations while also contributing to events and programs that help regional businesses access new opportunities and connect with partners, markets, and resources.

HOURS OF WORK

This role will primarily work within regular business hours. Some earlier morning or occasional after-hours support may be required for meetings, events, business development and trade programs, delegations, or stakeholder activities. The successful candidate will have the option to flex their hours as needed, in alignment with operational requirements and approval from the Director, Corporate Services.

JOIN US

If you are looking for a role where you can be hands-on, highly valued, and part of a team supporting the growth and success of the Edmonton Metropolitan Region, we would love to hear from you.