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Help Desk Assistant Jobs in Alberta (NOW HIRING)

L1 Hero Support

Edmonton, AB · On-site

CA$45K - CA$60K/yr

Document all interactions, steps, and resolutions in HaloPSA with attention to detail. * Assist in ... Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service ...

New

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

Document all interactions, steps, and resolutions in HaloPSA with attention to detail. * Assist in ... Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service ...

Escalate issues to the Enterprise Help Desk and specialized IT teams as required. Work closely with ... Assist with deployment and support of project collaboration platforms, digital field solutions ...

L1 Hero Support

Edmonton, AB

CA$45K - CA$60K/yr

Document all interactions, steps, and resolutions in HaloPSA with attention to detail. Assist in ... Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service ...

New

Ability to sit at a desk and do general office work, which includes periodic sedentary ... We invest in our people with programs and opportunities that help you build a diverse career with ...

Assistant, Administrative

Edmonton, AB · Hybrid

CA$45K - CA$82K/yr

Liaise with Service Desk and second-tier IT support to resolve complex issues * Manage ServiceNow ... We're actively seeking diverse backgrounds and perspectives to help us make insurance better. At ...

Able perform sedentary responsibilities (e.g. sit at desk and do general office work); * Able to ... We invest in our people with programs and opportunities that help you build a diverse career with ...

... trial schedules and help ensure the centre is prepared for arriving families. * Maintain accurate member and trial information. * Assist with routine member communication and front-desk ...

Sales Associate

Okotoks, AB · On-site

CA$15/hr

You'll help drive new member acquisition, support current members, and promote a positive and ... Maintain a clean and organized front desk and lobby area * Assist with basic day-to-day tasks such ...

Showing results 21-40

Help Desk Assistant information

See Alberta salary details

$9

$20

$43

How much do help desk assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for help desk assistant in Alberta is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $22.84 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Alberta?

The most popular types of Help Desk jobs in Alberta are:

Infographic showing various Help Desk Assistant job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, and 4% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $43,565 per year, or $20.9 per hour.

GYMVMT Front Desk Associate, Edmonton - Gateway

Goodlifefitness

Edmonton, AB

Part-time

Medical, Dental, PTO

Posted 15 days ago


Job description

GYMVMT FRONT DESK ASSOCIATE

Hours of Work: Monday-Sunday, varied shifts

About Us

GYMVMT/HER GYMVMT operates fitness facilities across Alberta in Calgary and Edmonton. Together, we are inspiring a new movement by innovating and re-energizing the fitness experience.

As part of our team, you'll have the opportunity to make a real difference in people's lives every day. At the same time, you'll be part of a passionate group of fitness leaders who know what it takes to succeed and continue to shape the future of the fitness industry.

We want YOU to bring your expertise to our growing team. If you have initiative, a positive demeanor, and a winning attitude, and most importantly, want to make a difference in fitness, we want to hear from you!

Why GYMVMT/HER GYMVMT

  • Competitive compensation package
  • Competitive benefits package including health and dental coverage.
  • Access to Employee and Family Assistance Program (EFAP)
  • Vacation and PST (Personal Sick Time)
  • Complimentary gym membership for you and a friend or family member
  • Employee discounts on fitness services
  • Professional development opportunities

Your Talents and Your Attitude

Come and be part of a dynamic community!

You have a mindset that embraces both personal and professional progress and want to be part of a high performing team that values human connections.

You are up for a challenge and have the flexibility and eagerness to thrive in a fast-paced, ever-evolving environment.

You are heavily focused on providing professional and courteous assistance to management, colleagues, members, and visitors.

You have strong organizational skills with an emphasis on reasonable and positive outcomes.

You are a strong listener with the ability to empathize and problem solve while demonstrating diplomacy in all interactions.

You are a high energy, positive team member with a passion for helping others in their health and wellness journey.

You are committed to a culture that celebrates diversity, equity and inclusion and values giving back to the community.

You have a deep desire to be strong for life with an upbeat, positive attitude and an ability to approach people and drive them to become their strongest.

You are results driven with a desire to assist when needed.

You communicate with ease, agility, conciseness, and clarity.

Building relationships is your superpower, collaboration a strength and having initiative a gift!

Muti-tasking is intuitive.

You are self-motivated and can easily adapt to working within a team or independently.

You are consistent and dependable and committed to your schedule.

Social media and technology are second nature.

You have a desire to continually learn and apply new knowledge.

Qualifications & Requirements

  • High school diploma or GED, an asset.
  • Prior related customer service or receptionist experience, an asset.
  • Competency in Microsoft applications including Word, Excel, and Outlook.
  • Experience with administrative and clerical procedures.

Conditions of Employment

Successful applicants must provide proof of qualifications.

We would like to thank all applicants for their interest and resumes. Please note, only those candidates chosen to proceed through the selection process will be contacted. No phone calls please.


This job posting is for an existing vacancy.


Diversity and Inclusion

At GYMVMT, we are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.


Recruitment Fraud Alert


Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.


Protect yourself:

GoodLife Fitness, Fit4Less, GYMVMT, canfitpro, and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email, phone, or text message; Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @gymvmt.com, @canfitpro.com, or @goodlifekids.comemail address.


If you currently work for us, Associates should only apply to positions on the Jobs Hub in Workday and all job offers, requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email, phone or text.


Please verify that the person you are communicating with has an @goodlifefitness.com, @fit4less.ca, @gymvmt.com, @canfitpro.com, or @goodlifekids.comemail address.