Healthcare Product Development Jobs in California

Job Summary:
Sierra is creating a platform to enhance customer experiences through AI, particularly in the healthcare sector. They are looking for a Product Manager to lead the development of AI agents for healthcare, ensuring they meet customer needs while maintaining compliance and transforming patient interactions.
Responsibilities:
• Build enterprise-grade AI agents for healthcare: As an Agent PM at Sierra, you will be responsible for partnering directly with our engineers and customers to build and ship AI agents that handle thousands of customer conversations a day. These agents help people understand their coverage, find providers, schedule appointments, navigate billing, and more—all while maintaining strict HIPAA compliance and the trust that healthcare demands.
• Discover where agents will make an impact: Ground-up discovery is a critical part of the role. Work closely with providers, payers, RCMs and pharmaceutical companies to identify new use cases and opportunities for AI Agents to deliver impact for their business. You should be our customer’s trusted advisor, and be able drive strategic decisions for our customers.
• Engage with customers: In the role, you will engage with all levels of our customers’ businesses:
• Discover and assess their requirements.
• Prepare and present demonstrations of Sierra’s agent.
• Address and overcome technical challenges in the business process by working with technical counterparts.
• Develop and improve Sierra virtual agents to fit and anticipate our customers’ needs and business processes.
• Become trusted advisors and drive strategic technical strategies for our customers.
• Shape the platform and healthcare roadmap: Your direct work with healthcare customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development in healthcare.
• Develop net new agentic healthcare products that can cut costs and drive revenue in the healthcare ecosystem.
• Build AI agents for major health insurance networks that handle detailed questions like "what's my co-pay for a primary care visit?" and "how many physical therapy sessions do I have left?"
• Develop voice and chat agents for nonprofit healthcare providers that help members find in-network specialists, check availability, and locate providers based on specialty or location
• Create AI agents for multi-site primary and urgent care providers that manage appointments and answer common questions across 30+ clinics
• Build agents that replace lengthy paper intake forms with conversational experiences, boosting pre-visit intake conversion rates
• Develop AI agents for healthcare financial platforms that help patients understand billing, payment status, explanations of benefits, and financial assistance eligibility.
• Experiment with the latest voice models and integrate them at scale for healthcare enterprises requiring secure, compliant phone interactions.
Qualifications:
Required:
• 5-7+ years experience in product development of highly technical products.
• Past experience in Product Management or other similar product development roles at or above the level of Senior Product Manager.
• Experience crafting and tailoring a message for potential customers, including executives.
• Ability to communicate highly technical concepts to both non-technical and technically proficient audiences, including recent AI developments.
• Degree in a technical or related field, or equivalent professional experience.
• Genuine interest in healthcare and improving patient/member experiences
Preferred:
• Experience in healthcare technology, health IT or working with healthcare organizations
• Understanding of healthcare compliance requirements (HIPAA, PHI handling and healthcare data privacy)
• AI-related experience (experience with product development for AI agents a plus).
• Some coding experience with React, Typescript, and Go.
• MBA or equivalent professional experience (while this is a product management role, you will have the opportunity to lean into broader business roles).
• Past roles that interface with end customers to influence software development.
Company:
Sierra helps businesses to build and deploy AI agents that communicate with users across channels such as chat, voice, email, and messaging. Founded in 2023, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.