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Healthcare Help Desk Jobs (NOW HIRING)

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

Model a support experience defined by clarity, ownership, and care Documentation & Process ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...

Sight & Sound

Help Desk Technician

Branson, MO · On-site

$17.75 - $24/hr

... care. * Ensure the safety, integrity, confidentiality, and availability of company information. * Proactively monitor and respond promptly to requests received through the help desk application ...

LCBC Church

Help Desk Specialist

Manheim, PA · On-site

Model a support experience defined by clarity, ownership, and care Documentation & Process ... The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting ...

Apex Technology, Inc.

Help Desk Lead

Los Angeles, CA · On-site

$350/day

About the Role The Help Desk Lead is a working technical leader responsible for leading the day-to ... Best‑in‑class healthcare: 100% company-paid medical, dental, and vision for you and your ...

TEKsystems

Help Desk Technician

Mount Laurel, NJ · On-site

$20 - $22/hr

Maintains confidentiality of all information, policies, and procedures as required by the Health ... Help desk experience: 1-3 years (Preferred). CCNA certification preferred.​ Strong written and ...

Linuxconfig

Help Desk Lead

Los Angeles, CA · On-site

$350/day

About the Role The Help Desk Lead is a working technical leader responsible for leading the day-to ... Best‑in‑class healthcare: 100% company-paid medical, dental, and vision for you and your ...

Revolution Group

Help Desk Engineer

Westerville, OH · On-site

Revolution Group is searching for a highly motivated, passionate Help Desk Engineer who wants to be ... Health insurance benefits available * Fun, supportive team oriented work environment

Linuxconfig

$350/day

About the Role The Help Desk Lead is a working technical leader responsible for leading the day-to ... Best‑in‑class healthcare: 100% company-paid medical, dental, and vision for you and your ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

... Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

Myconsumers

Help Desk Manager

Lake Forest, IL · On-site

We'relooking for a Help Desk Manager to lead a high-performing support team and drive the delivery ... To learn more, visit myconsumers.org Equal Opportunity Employer CCU complies with the requirements ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... Health Homes and over 90 Care Management Agencies in New York State. HHUNY has been at the ...

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Healthcare Help Desk information

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How much do healthcare help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for healthcare help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a healthcare help desk?

A Healthcare Help Desk is a support service that assists healthcare professionals, staff, and sometimes patients with technical issues and questions related to healthcare IT systems. This includes troubleshooting electronic health records (EHR), scheduling software, telehealth platforms, and other digital tools used in medical settings. The help desk team ensures that technology operates smoothly, minimizing disruptions to patient care and administrative workflows. They may provide support via phone, email, or online chat, and often escalate complex issues to specialized IT staff.

What are the key skills and qualifications needed to thrive as a healthcare help desk professional?

To thrive as a Healthcare Help Desk professional, you need a solid understanding of healthcare IT systems, troubleshooting skills, and experience with customer service, often supported by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with electronic health record (EHR) systems, ticketing platforms, and remote diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and enhance overall healthcare operations.

What are some common challenges faced by healthcare help desk professionals, and how are they typically addressed?

Healthcare Help Desk professionals often encounter challenges such as troubleshooting complex electronic health record (EHR) systems, handling urgent support requests during peak hours, and maintaining patient data privacy. These challenges are addressed by following strict protocols, prioritizing tickets based on urgency, and collaborating closely with IT and clinical staff to resolve issues efficiently. Continuous training and clear communication channels are key to ensuring that support is prompt and compliant with healthcare regulations.

What is the difference between Healthcare Help Desk vs Medical Office Assistant?

AspectHealthcare Help DeskMedical Office Assistant
CertificationsBasic IT support certifications, healthcare-specific trainingMedical assisting certification, CPR/BLS
Work EnvironmentCall centers, healthcare IT departments, support desksMedical offices, clinics, outpatient facilities
Employer & Industry UsageHospitals, healthcare providers, IT companiesDoctors' offices, clinics, outpatient centers
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software/hardwarePatient intake, scheduling, administrative tasks

While both roles support healthcare operations, Healthcare Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas Medical Office Assistants handle administrative and patient-related tasks in medical settings. Understanding these differences helps job seekers find the right fit based on skills and interests.

More about Healthcare Help Desk jobs

What cities are hiring for Healthcare Help Desk jobs?

Cities with the most Healthcare Help Desk job openings:

What states have the most Healthcare Help Desk jobs?

States with the most job openings for Healthcare Help Desk jobs include:

What are popular job titles related to Healthcare Help Desk jobs?

For Healthcare Help Desk jobs, the most frequently searched job titles are:

Healthcare Help Desk jobs near you
Infographic showing various Healthcare Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Specialist

Manheim, PA • On-site

LCBC Church
Religious Organizations • 201 - 500 employees
Learn more about LCBC Churchexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

Reports to: Director of IT
Hours Commitment: Full-time hours (40 hours/week, Sunday-Thursday schedule) with regular weekend responsibilities and after-hours support as needed.
Objective: The Help Desk Specialist serves as the first point of contact for all IT and Production Services (AVL) support requests. This role is responsible for delivering a high-quality, customer-first support experience by triaging tickets, communicating clearly, and ensuring issues are routed, documented and resolved efficiently.
This individual sets the tone for a culture of exceptional customer service, bringing a balance of responsiveness, care, and follow-through, and they play a key role in supporting ministry through technology and production.
Personal Qualifications:
  • Have a personal relationship with Jesus and demonstrate ongoing spiritual growth through everyday habits and practices.
  • Support LCBC's mission to introduce people to Jesus and together fully follow him, along with our ministry philosophy, priorities, and beliefs.
  • Be a leader who is:
    • Focused: Work hard with urgency and intensity
    • Collaborative: Bring others into your work, give and ask for feedback
    • Growth-minded: Plan for growth and be ready for when God wants to move by pursuing personal, spiritual, and professional development
  • Lead the way in LCBC's values: We run after the one, we pursue excellence, we prioritize relationships, we deploy people for impact, and we are real and relatable.
  • Be an LCBC Partner, or willing to become one within 60 days of employment. Regularly attend and participate at LCBC prior to and/or upon employment.

Primary Responsibilities:
Help Desk Leadership:
  • Serve as the first point of contact for all IT and AVL requests
  • Triage, prioritize, and route tickets with accuracy and swiftness
  • Communicate clearly, warmly, and helpfully with staff and volunteers
  • Resolve basic to intermediate issues and ensure thorough documentation
  • Model a support experience defined by clarity, ownership, and care

Documentation & Process Improvement:
  • Create and maintain simple, and accessible documentation for common processes and solutions
  • Identify gaps and proactively build resources that improve clarity and efficiency
  • Support workflows and collaboration across IT and AVL

Ordering & Project Support:
  • Assist with ordering technology and AVL equipment with strong stewardship
  • Support project coordination, timelines, and communication
  • Help move initiatives forward by managing details and staying organized
  • Assist with vendor selection and vetting
  • Coordinate RFPs for larger quotes

Required Skills:
  • Strong customer service mindset with a genuine desire to help and serve others
  • Excellent attention to detail with consistent follow-through
  • Strong verbal and written communication skills
  • Ability to manage multiple priorities and stay organized in a fast-paced environment
  • Resourceful problem-solver with a proactive approach
  • Strong technical aptitude with ability to learn new systems quickly
  • Professional, trustworthy, and able to maintain confidentiality

What Success Looks Like & Key Attributes:
  • Staff and volunteers feel supported, understood, and cared for
  • Demonstrates tenacity by handling requests with ownership, timely follow through to resolution, and persistence
  • Communication is proactive, setting clear expectations and next steps, with warmth and professionalism
  • Documentation is easy to follow and reduces confusion
  • Projects and purchasing processes are organized and reliable
  • Stays engaged, solves problems, and doesn't let details fall through the cracks
  • Self-motivated, reliable, and driven

Benefits We Offer:
  • Competitive medical, dental and vision coverage
  • Retirement plan contribution and employer match
  • Annual counseling benefit
  • Generous and immediate paid time-off
  • Casual dress
  • Quarterly professional and spiritual development days
  • Intentional investment in personal and professional development

Evaluation:
The Help Desk Specialist will meet regularly with the Director of IT for planning, goal setting, progress updates, and coaching. A formal Action and Development Plan will be completed and reviewed three times throughout the year.

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