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Healthcare Help Desk Jobs (NOW HIRING)

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

... Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

The State of Arizona

Help Desk Analyst

Phoenix, AZ · On-site

$21.50/hr

We strive to set the standard for personal and community health through direct care, science ... HELP DESK ANALYST Job Location: Address: 150 N 18th Ave, Phoenix, AZ 85007 Posting Details: Pay ...

Collabera

Help Desk Support

Columbia Heights, MN · On-site

$20.25 - $27.50/hr

We are known for providing the best staffing experience and taking great care of our clients and ... Title: Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN ...

IT360, Inc.

Help Desk Technician

Peoria, IL

$36K - $50K/yr

Help Desk Technician Location: Peoria, IL Employment Type: Full-Time Work Environment: In-person ... Health insurance allowance up to $500/month * Employer-paid group life insurance policy valued at ...

Miami Jewish Health

Help Desk Analyst

Miami, FL

$19.75 - $27/hr

Miami Jewish Health is one of the largest providers of healthcare and living options for aging ... Help Desk Analyst Job Summary Dynamic and resourceful I.T. support professional, with a dedication ...

Linchpin Solutions Inc

Help Desk Specialist

Quantico, VA · On-site

$55K - $65K/yr

The Tier 1 Help Desk Specialist serves as the primary interface for users encountering basic ... Health, dental, and vision insurance * 401(k) plan with company matching * Flexible Spending ...

TEKsystems

Help Desk Technician

Washington, DC

$40 - $50/hr

Description Help Desk Technicians use their problem-solving skills to be the first to respond to ... Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... SCA Health & Welfare fringe benefits. * EAP' * 401(k) Retirement Savings Plan with matching after ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... SCA Health & Welfare fringe benefits. * EAP * 401(k) Retirement Savings Plan with matching after ...

Cayuse Holdings

Help Desk Agent

Pendleton, OR · On-site +1

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... SCA Health & Welfare fringe benefits. * EAP * 401(k) Retirement Savings Plan with matching after ...

Cayuse Holdings, LLC

Help Desk Agent

Pendleton, OR

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer ... SCA Health & Welfare fringe benefits. * EAP.. * 401(k) Retirement Savings Plan with matching after ...

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All JobsHealthcare Help Desk Jobs

Healthcare Help Desk information

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$12

$23

$33

How much do healthcare help desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for healthcare help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Healthcare Help Desk professionals, and how are they typically addressed?

Healthcare Help Desk professionals often encounter challenges such as troubleshooting complex electronic health record (EHR) systems, handling urgent support requests during peak hours, and maintaining patient data privacy. These challenges are addressed by following strict protocols, prioritizing tickets based on urgency, and collaborating closely with IT and clinical staff to resolve issues efficiently. Continuous training and clear communication channels are key to ensuring that support is prompt and compliant with healthcare regulations.

What is the difference between Healthcare Help Desk vs Medical Office Assistant?

AspectHealthcare Help DeskMedical Office Assistant
CertificationsBasic IT support certifications, healthcare-specific trainingMedical assisting certification, CPR/BLS
Work EnvironmentCall centers, healthcare IT departments, support desksMedical offices, clinics, outpatient facilities
Employer & Industry UsageHospitals, healthcare providers, IT companiesDoctors' offices, clinics, outpatient centers
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software/hardwarePatient intake, scheduling, administrative tasks

While both roles support healthcare operations, Healthcare Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas Medical Office Assistants handle administrative and patient-related tasks in medical settings. Understanding these differences helps job seekers find the right fit based on skills and interests.

What is a Healthcare Help Desk?

A Healthcare Help Desk is a support service that assists healthcare professionals, staff, and sometimes patients with technical issues and questions related to healthcare IT systems. This includes troubleshooting electronic health records (EHR), scheduling software, telehealth platforms, and other digital tools used in medical settings. The help desk team ensures that technology operates smoothly, minimizing disruptions to patient care and administrative workflows. They may provide support via phone, email, or online chat, and often escalate complex issues to specialized IT staff.

What are the key skills and qualifications needed to thrive as a Healthcare Help Desk professional, and why are they important?

To thrive as a Healthcare Help Desk professional, you need a solid understanding of healthcare IT systems, troubleshooting skills, and experience with customer service, often supported by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with electronic health record (EHR) systems, ticketing platforms, and remote diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and enhance overall healthcare operations.
More about Healthcare Help Desk jobs
What cities are hiring for Healthcare Help Desk jobs? Cities with the most Healthcare Help Desk job openings:
What states have the most Healthcare Help Desk jobs? States with the most job openings for Healthcare Help Desk jobs include:
Healthcare Help Desk jobs near you
Infographic showing various Healthcare Help Desk job openings in the United States as of June 2026, with employment types broken down into 9% As Needed, 46% Full Time, 9% Part Time, and 36% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician (Charlotte)

Chesapeake Containment

Charlotte, NC

$18.75 - $25.25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

Entry-Level Help Desk Technician

Are you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!

In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.

Responsibilities for Help Desk Technician

  • Respond to user inquiries by phone, email, chat, or in person
  • Troubleshoot common hardware and software problems
  • Maintain hardware inventory and ensure documentation is up-to-date
  • Reset passwords and maintain user accounts (as applicable)
  • Research solutions to complex issues and escalate unresolved issues to senior technicians
  • Document procedures and solutions using internal systems
  • Provide clear and concise instructions to guide users through problem-solving steps
  • Maintain a positive and professional demeanor at all times

Qualifications for Help Desk Technician

  • Fluent in both English and Spanish is a plus
  • Excellent communication and interpersonal skills
  • Strong customer service skills with a focus on user satisfaction
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • A working knowledge of computer hardware and software is a plus
  • Ability to work independently and as part of a team
  • Willingness and ability to obtain CompTIA A+ Certification within a year
  • Ability to learn quickly and adapt to new technologies

Benefits for Help Desk Technician

  • Competitive salary and benefits package
  • Opportunity to learn and grow in a fast-paced environment
  • Gain valuable experience in the IT field
  • Be part of a supportive and collaborative team
  • Health, dental and vision insurance available
  • 401k with employer match
  • Paid Time Off

We are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!

Please submit your resume and cover letter to hr@ccsliners.com.


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