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Healthcare Help Desk Jobs (NOW HIRING)

Polaris Healthcare

Help Desk Level 2 IT MA

Foxboro, MA · On-site

$85K/yr

) Help Desk Level 2 IT Polaris Healthcare Foxborough, MA Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist ...

ADVENT

Help Desk Support Technician

Wauwatosa, WI

$56K - $84K/yr

Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on ... Help Desk Support Technician Location: Wauwatosa, WI Are you ready to rediscover your professional ...

Advisors Excel

Help Desk Technician

Topeka, KS · On-site

$16.50 - $22.25/hr

Help Desk Technician Department: Technology and Innovation Reports to: Help Desk Manager Location ... Access to an on-site café, gym, and primary care * Continuous personal and professional ...

The Arc of Schuyler

Help Desk Technician

Elmira, NY · On-site

$19 - $21.85/hr

You will be offered great benefits such as Medical, Dental, Vision, Life Insurance, Health Savings ... Your day as a Help Desk Technician As a Help Desk Technician at The Arc of Chemung-Schuyler, you ...

Regent University

Help Desk Technician

Virginia Beach, VA · On-site

$19 - $25.50/hr

Help Desk Technician Job no: 50000400 Work type: Full time Location: Virginia Beach Categories ... Benefits Regent offers a wide range of generous benefits including health, life and disability ...

Leidos

Help Desk Manager

Burke, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Employment benefits include competitive compensation, Health and Wellness programs, Income ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or ... Health Savings Account * Life Insurance * Voluntary Long Term Disability * PTO * Paid Holidays ...

Leidos

Help Desk Manager

Aldie, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Employment benefits include competitive compensation, Health and Wellness programs, Income ...

Leidos

Help Desk Manager

Chantilly, VA

$92K - $166K/yr

Manage daily help desk operations, ensuring 24/7 coverage * Lead and manage Level II Help Desk ... Employment benefits include competitive compensation, Health and Wellness programs, Income ...

Base2 Solutions

Help Desk Lead

Doral, FL

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Health * 100% company-paid medical premiums for employees and eligible dependents. * Choose from ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... Health * 100% company-paid medical premiums for employees and eligible dependents. * Choose from ...

Curative HR LLC

Sr. Help Desk Technician

Austin, TX

$19.75 - $26.75/hr

Our north star guides everything we do: healthcare only works when people can actually use it ... Position Summary We are seeking a Senior Help Desk Technician with strong operational and ...

Mercantile Bank

Help Desk Technician

Troy, MI · On-site

$19 - $25.75/hr

... 529 savings plans, health savings accounts, flexible spending accounts, legal protection ... A Look into Your Day As a Help Desk Technician at Mercantile Bank, you will play a crucial role in ...

TEKsystems

Help Desk Support

Olathe, KS

$17.32 - $18.95/hr

Help Desk Support Technician (Entry-Level)Overview We are seeking a reliable and motivated Help ... Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time ...

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Healthcare Help Desk information

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$12

$23

$33

How much do healthcare help desk jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for healthcare help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by Healthcare Help Desk professionals, and how are they typically addressed?

Healthcare Help Desk professionals often encounter challenges such as troubleshooting complex electronic health record (EHR) systems, handling urgent support requests during peak hours, and maintaining patient data privacy. These challenges are addressed by following strict protocols, prioritizing tickets based on urgency, and collaborating closely with IT and clinical staff to resolve issues efficiently. Continuous training and clear communication channels are key to ensuring that support is prompt and compliant with healthcare regulations.

What is the difference between Healthcare Help Desk vs Medical Office Assistant?

AspectHealthcare Help DeskMedical Office Assistant
CertificationsBasic IT support certifications, healthcare-specific trainingMedical assisting certification, CPR/BLS
Work EnvironmentCall centers, healthcare IT departments, support desksMedical offices, clinics, outpatient facilities
Employer & Industry UsageHospitals, healthcare providers, IT companiesDoctors' offices, clinics, outpatient centers
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software/hardwarePatient intake, scheduling, administrative tasks

While both roles support healthcare operations, Healthcare Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas Medical Office Assistants handle administrative and patient-related tasks in medical settings. Understanding these differences helps job seekers find the right fit based on skills and interests.

What is a Healthcare Help Desk?

A Healthcare Help Desk is a support service that assists healthcare professionals, staff, and sometimes patients with technical issues and questions related to healthcare IT systems. This includes troubleshooting electronic health records (EHR), scheduling software, telehealth platforms, and other digital tools used in medical settings. The help desk team ensures that technology operates smoothly, minimizing disruptions to patient care and administrative workflows. They may provide support via phone, email, or online chat, and often escalate complex issues to specialized IT staff.

What are the key skills and qualifications needed to thrive as a Healthcare Help Desk professional, and why are they important?

To thrive as a Healthcare Help Desk professional, you need a solid understanding of healthcare IT systems, troubleshooting skills, and experience with customer service, often supported by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with electronic health record (EHR) systems, ticketing platforms, and remote diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and enhance overall healthcare operations.
More about Healthcare Help Desk jobs
What cities are hiring for Healthcare Help Desk jobs? Cities with the most Healthcare Help Desk job openings:
What states have the most Healthcare Help Desk jobs? States with the most job openings for Healthcare Help Desk jobs include:
Healthcare Help Desk jobs near you
Infographic showing various Healthcare Help Desk job openings in the United States as of June 2026, with employment types broken down into 9% As Needed, 46% Full Time, 9% Part Time, and 36% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Level 2 IT MA

Polaris Healthcare

Foxboro, MA • On-site

$85K/yr

Full-time

Posted 15 days ago

Job description

) Help Desk Level 2 IT
Polaris Healthcare
Foxborough, MA
Full-Time
We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in Windows operating systems, systems administration, and network troubleshooting, we encourage you to apply.
Responsibilities:
  • Provide level 2 technical support to employees and affiliated providers via phone, email, and in-person
  • Troubleshoot and resolve technical issues related to Windows 10 and 11, Windows Server 2019, 2021, and 2025, and Microsoft MS Office 365
  • Perform systems administration tasks, including Active Directory and Windows Group Policy management
  • Troubleshoot DHCP, DNS, file, and print services
  • Utilize solid knowledge of TCP/IP networking and Microsoft MS Office 365
  • Experience with Remote Desktop Protocol (RDP) and Citrix is a plus
  • Utilize Remote Management Tools for troubleshooting and support

Requirements:
  • 3+ years of experience in a help desk or IT support role
  • Ability to lift up to 50 pounds unassisted
  • Valid driver's license and reliable car

Compensation:
  • Salary based on experience: $70,000 - $85,000 annually

Join our team and make a difference in the delivery of healthcare services! Apply to this exciting opportunity and take the first step towards a rewarding career with Polaris Healthcare.

Apply