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Healthcare Help Desk Jobs (NOW HIRING)

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ... To play an active role in creating a safe and healthy workplace and comply with all applicable ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ... To play an active role in creating a safe and healthy workplace and comply with all applicable ...

Planet Depos LLC

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or ... Health Savings Account * Life Insurance * Voluntary Long Term Disability * PTO * Paid Holidays ...

TrovaSearch

Help Desk Supervisor

Orlando, FL

Position Summary The IT Help Desk Supervisor is a working supervisor role that combines hands-on ... Health, dental, and vision coverage. * Generous vacation and paid time off (PTO) policy.

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision ... Help Desk Technician About Rigil Rigil is an award-winning, woman-owned, small business that ...

Dasco HME LLC

Help Desk Technician

Westerville, OH · On-site

$19.50 - $26.25/hr

The Help Desk Technician will support the Manager of Information Technology by assisting associates ... Six months' experience in healthcare/medical/insurance/DME customer service role ADDITIONAL ...

New Hope

Help Desk Support Technician

Rock Hill, SC

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Experience supporting healthcare or behavioral health organizations. * Experience with Microsoft ...

Fennemore Craig

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Health, Dental and Vision Coverage + Employer Premium Contribution * Employer-Paid Group Term Life ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

Either Webcam Interview or In Person The NC Department of Health and Human Services, the Office of NC FAST is seeking the services of two (2) Bilingual Application/Production Support Help Desk ...

Rigil Corporation

Help Desk Technician

Kings Bay, GA · On-site

$20 - $27/hr

Health insurance * Opportunity for advancement * Paid time off * Training & development * Vision ... care, ensuring transparency, security, and ethical use. Every solution we create is built to ...

Entarian

Help Desk Specialist

Suitland, MD · On-site

$24 - $26/hr

Help Desk Specialists work with network teams and management to provide detailed reporting and ... Health Savings Account, Flexible Spending and Dependent Care Flexible Spending Accounts * Short ...

NYU Langone Health

Finance Help Desk Liaison

Manhattan, NY · On-site

$22.50 - $30.75/hr

NYU Langone Health is a fully integrated health system that consistently achieves the best patient ... For the fourth consecutive year, Vizient Inc. ranked NYU Langone No. 1 for quality care in the ...

Ampcus Inc

Help Desk Specialist

Washington, DC · On-site

They are seeking a Help Desk Specialist to provide support to internal customers both onsite and ... care behaviors. Company : Ampcus is a global business, technology consulting and an staff ...

Showplace Cabinetry

Help Desk Technician

Harrisburg, SD · On-site

$19.64 - $29.47/hr

Answer help desk calls and provide technical support for hardware and software issues. * Monitor ... Affordable health, dental, vision, life, and pet insurance. * No-cost on-site medical care with a ...

Prescient Edge

Help Desk Representative

Doral, FL · On-site

$16.75 - $21.50/hr

Job Title Help Desk Representative Location Doral, FL 33122 US (Primary) Category Intelligence Job ... Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage. * A ...

LifeStance Health

Help Desk Specialist

Jacksonville, FL · On-site

$25 - $28/hr

But we make it happen with the best team in mental healthcare. Thank you for taking the time to ... ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical ...

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Healthcare Help Desk information

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$12

$23

$33

How much do healthcare help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for healthcare help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a healthcare help desk?

A Healthcare Help Desk is a support service that assists healthcare professionals, staff, and sometimes patients with technical issues and questions related to healthcare IT systems. This includes troubleshooting electronic health records (EHR), scheduling software, telehealth platforms, and other digital tools used in medical settings. The help desk team ensures that technology operates smoothly, minimizing disruptions to patient care and administrative workflows. They may provide support via phone, email, or online chat, and often escalate complex issues to specialized IT staff.

What are the key skills and qualifications needed to thrive as a healthcare help desk professional?

To thrive as a Healthcare Help Desk professional, you need a solid understanding of healthcare IT systems, troubleshooting skills, and experience with customer service, often supported by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with electronic health record (EHR) systems, ticketing platforms, and remote diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and enhance overall healthcare operations.

What are some common challenges faced by healthcare help desk professionals, and how are they typically addressed?

Healthcare Help Desk professionals often encounter challenges such as troubleshooting complex electronic health record (EHR) systems, handling urgent support requests during peak hours, and maintaining patient data privacy. These challenges are addressed by following strict protocols, prioritizing tickets based on urgency, and collaborating closely with IT and clinical staff to resolve issues efficiently. Continuous training and clear communication channels are key to ensuring that support is prompt and compliant with healthcare regulations.

What is the difference between Healthcare Help Desk vs Medical Office Assistant?

AspectHealthcare Help DeskMedical Office Assistant
CertificationsBasic IT support certifications, healthcare-specific trainingMedical assisting certification, CPR/BLS
Work EnvironmentCall centers, healthcare IT departments, support desksMedical offices, clinics, outpatient facilities
Employer & Industry UsageHospitals, healthcare providers, IT companiesDoctors' offices, clinics, outpatient centers
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software/hardwarePatient intake, scheduling, administrative tasks

While both roles support healthcare operations, Healthcare Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas Medical Office Assistants handle administrative and patient-related tasks in medical settings. Understanding these differences helps job seekers find the right fit based on skills and interests.

More about Healthcare Help Desk jobs

What cities are hiring for Healthcare Help Desk jobs?

Cities with the most Healthcare Help Desk job openings:

What states have the most Healthcare Help Desk jobs?

States with the most job openings for Healthcare Help Desk jobs include:

What are popular job titles related to Healthcare Help Desk jobs?

For Healthcare Help Desk jobs, the most frequently searched job titles are:

Healthcare Help Desk jobs near you
Infographic showing various Healthcare Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Agent

Lynchburg, VA • On-site

System One
Business Consulting Services • 5 - 10K employees
Learn more about System Oneexternal

$16.50 - $21.25/hr

Contractor

Re-posted 17 days ago

Job description

System One is seeking a Helpdesk Agent for a long-term contract opportunity offering a hybrid work model, in support of our client in Lynchburg, VA. This is full-time opportunity, with M-F work days. Candidates must be local to Lynchburg and surrounding to be considered. As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution. Responsibilities:
  • Provides Help Desk support to customers for all areas related to Information Systems.
  • Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems.
  • Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed.
  • Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
  • To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.
Ideal Background
  • General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
  • Ability to use Help Desk software.
  • Working knowledge of current corporate PC-based desktop environments.
  • Ability to gain knowledge of total IS responsibilities and contacts.
  • Be familiar with the company’s safety and health policy and program.
Ref: #161-Managed Staffing Charlotte

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About System One

Sourced by ZipRecruiter

System One helps employers get work done more efficiently and economically without compromising quality. Over our 35+ year history, we've helped connect thousands of talented people with innovative companies. The excitement of a perfect fit motivates us every single day.

Industry

Business consulting services and recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Pittsburgh, PA, US

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