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Healthcare Help Desk Jobs (NOW HIRING)

Methodist Health System

HELP DESK ANALYST

Dallas, TX · On-site

$20.25 - $27.75/hr

The Help Desk Analyst provides quality IS related technical support with a high degree of customer ... Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a ...

Judi Health

Help Desk Manager

Charlotte, NC · On-site

$100K - $110K/yr

At Judi Health, we're deploying the infrastructure our country needs to deliver the healthcare we ... Train and mentor Help Desk 1 and 2 personnel * Partner with IT Director to perform personnel ...

Clarity Partners LLC

Help Desk Analyst

Chicago, IL · On-site

$50K - $60K/yr

Experience in a healthcare environment preferred. Clarity is committed to fair and equitable compensation practices. For the Help Desk Analyst II, the base salary range $50,000 - $60,000. The range ...

Temple University Health System, Inc.

$15 - $20.75/hr

- Sr. Help Desk Analyst (264320) Sr. Help Desk Analyst - ( 264320 ) Provides technical support and ... All health care is provided by its member organizations or independent health care providers ...

Solaris Health Holdings

Help Desk Technician

Plainview, NY · On-site

$20.25 - $27.50/hr

GENERAL SUMMARY The Help Desk Technician will serve as the first point of contact for customers to ... Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS * High school ...

Solaris Health Holdings LLC

Help Desk Technician

Plainview, NY · On-site

$20.25 - $27.50/hr

Description GENERAL SUMMARY The Help Desk Technician will serve as the first point of contact for ... Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS * High school ...

Middleground Technologies

Help Desk II

Chicago, IL · On-site

$20.50 - $27.75/hr

... Healthcare, Legal, Financial, Manufacturing, Federal Government, and many more. We are very fast ... In this IT help desk II opportunity, the ideal candidate will be responsible for providing Windows ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

Rome Health is seeking a Help Desk Support Specialist. The hours for this role will be 8:00 a.m ... About Rome Health Rome Health is a non-profit health care system based in Rome, N.Y., providing ...

Dakota Supply Group

Help Desk Manager

Plymouth, MN · On-site

$83K - $139K/yr

DSG is seeking a Help Desk Manager to join their IT team. In this full time, salaried, exempt ... Care Flexible Spending Account (FSA), and Health Savings Account (HSA) with employer contribution ...

Abacus Service Corporation

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Job Summary : Abacus Service Corporation is seeking a Help Desk Analyst to provide first level ... Abacus Service Corporation is provides IT solutions for global health care businesses. Founded in ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Comprehensive healthcare benefits, including medical, vision, dental, and orthodontia coverage. * A ...

MileOne Autogroup

Help Desk Technician

Baltimore, MD · On-site

$20/hr

MileOne believes that taking care of our employees is the most important step in creating a ... MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We ...

System One

Help Desk Agent

Lynchburg, VA · On-site

$16.50 - $21.25/hr

Provides Help Desk support to customers for all areas related to Information Systems. * Enter and ... To play an active role in creating a safe and healthy workplace and comply with all applicable ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

) Here is the generated Help Desk Level 2 IT Polaris Healthcare Bardonia, NY Full-Time We are seeking a skilled Help Desk Level 2 IT professional to join our team at Polaris Healthcare. As a Level 2 ...

ITC Federal, Inc.

Help Desk Supervisor

Help Desk Supervisor AGENCY SUPPORTED: U.S. Department of Justice (DOJ) - MEGA 6 Automated ... Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid ...

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Healthcare Help Desk information

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How much do healthcare help desk jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for healthcare help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a healthcare help desk?

A Healthcare Help Desk is a support service that assists healthcare professionals, staff, and sometimes patients with technical issues and questions related to healthcare IT systems. This includes troubleshooting electronic health records (EHR), scheduling software, telehealth platforms, and other digital tools used in medical settings. The help desk team ensures that technology operates smoothly, minimizing disruptions to patient care and administrative workflows. They may provide support via phone, email, or online chat, and often escalate complex issues to specialized IT staff.

What are the key skills and qualifications needed to thrive as a healthcare help desk professional?

To thrive as a Healthcare Help Desk professional, you need a solid understanding of healthcare IT systems, troubleshooting skills, and experience with customer service, often supported by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with electronic health record (EHR) systems, ticketing platforms, and remote diagnostic tools is typically required. Excellent communication, patience, and problem-solving abilities set top performers apart in this role. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and enhance overall healthcare operations.

What are some common challenges faced by healthcare help desk professionals, and how are they typically addressed?

Healthcare Help Desk professionals often encounter challenges such as troubleshooting complex electronic health record (EHR) systems, handling urgent support requests during peak hours, and maintaining patient data privacy. These challenges are addressed by following strict protocols, prioritizing tickets based on urgency, and collaborating closely with IT and clinical staff to resolve issues efficiently. Continuous training and clear communication channels are key to ensuring that support is prompt and compliant with healthcare regulations.

What is the difference between Healthcare Help Desk vs Medical Office Assistant?

AspectHealthcare Help DeskMedical Office Assistant
CertificationsBasic IT support certifications, healthcare-specific trainingMedical assisting certification, CPR/BLS
Work EnvironmentCall centers, healthcare IT departments, support desksMedical offices, clinics, outpatient facilities
Employer & Industry UsageHospitals, healthcare providers, IT companiesDoctors' offices, clinics, outpatient centers
Primary ResponsibilitiesTechnical support, troubleshooting healthcare software/hardwarePatient intake, scheduling, administrative tasks

While both roles support healthcare operations, Healthcare Help Desk focuses on technical support and troubleshooting healthcare IT systems, whereas Medical Office Assistants handle administrative and patient-related tasks in medical settings. Understanding these differences helps job seekers find the right fit based on skills and interests.

More about Healthcare Help Desk jobs

What cities are hiring for Healthcare Help Desk jobs?

Cities with the most Healthcare Help Desk job openings:

What states have the most Healthcare Help Desk jobs?

States with the most job openings for Healthcare Help Desk jobs include:

What are popular job titles related to Healthcare Help Desk jobs?

For Healthcare Help Desk jobs, the most frequently searched job titles are:

Healthcare Help Desk jobs near you
Infographic showing various Healthcare Help Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

HELP DESK ANALYST

Dallas, TX • On-site

Methodist Health System
See more jobs at Methodist Health Systemexternal

$20.25 - $27.75/hr

Full-time

Re-posted 19 days ago

Job description

Hours of Work :
Monday - Friday
Days Of Week :
8a - 4:30p
Work Shift :
Job Description :
Your Job:
The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for technical support. Documents, tracks, and monitors issues to ensure a timely resolution. Identifies, researches resolves and/or escalates technical problems. Applies learned skills to perform problem resolution across integrated platforms, systems, processes and departments. Reports to a supervisor or manager. Supports the Mission, Vision, Values and Strategic Goals of Methodist Health System
Your Job Requirements:
• High School Diploma or Equivalent required.
• Associate or Bachelor's Degree in Computer Science, Information Systems or related field preferred.
• Related technical school or military experience accepted.
• Microsoft Office Specialist (MOS), Microsoft Certified Desktop Support Technician (MCDST), HDI Desktop Support Technician or Support Center Analyst (HDI-DST) or equivalent certifications.
• 2 plus years of relevant business support and/ or information technology support experience in a Client/Server operations environment with demonstrated skills in the Microsoft Office Suite. Preference will be given for experience in a multi-site operation supporting a current Windows Operating Systems' environment
• Previous experience in Healthcare Information Services preferred.
• Ability to effectively communicate in English, both written and verbally, with technical and non-technical users.
• Maturing level of analytical ability to find solutions to increasingly difficult technical or administrative problems.
• Customer service oriented with demonstrated skills in service recovery.
• Ability to work any hours to support 24 × 7 operations.
• Availability to travel between campuses
Your Job Responsibilities:
• Adhere to Help Desk best practices and to shift scheduling. This includes volunteering to cover other shifts including operators and for weekends and off-hours needs
• Develop and maintain new and creative methods for distributing Help Desk solutions to the user population striving for a high satisfaction level of customer service. This includes the utilization of collaborative technology (e.g... SharePoint, unified communications, What's Up Gold, etc.)
• Maintain Help Desk operator performance SLA quotas. This includes training new members to the Help Desk and bringing them up to date. Additionally, this includes, working collaboratively with other IS groups in ad hoc group requests.
• Maintain highly accurate trouble ticket entries in the Help Desk software system
• Participate in training programs to address the shifting application support needs of the help desk. This includes participation with the End User Tech team for rounding and departmental support.
Methodist Health System is a faith-based organization with a mission to improve and save lives through compassionate, quality healthcare. For nearly a century, Dallas-based Methodist Health System has been a trusted choice for health and wellness. Named one of the fastest-growing health systems in America by Modern Healthcare, Methodist has a network of 12 hospitals (through ownership and affiliation) with nationally recognized medical services, such as a Level I Trauma Center, multi-organ transplantation, Level III Neonatal Intensive Care, neurosurgery, robotic surgical programs, oncology, gastroenterology, and orthopedics, among others. Methodist has more than two dozen clinics located throughout the region, renowned teaching programs, innovative research, and a strong commitment to the community. Our reputation as an award-winning employer shows in the distinctions we've earned:
  • Great Place to Work Certified 2026-2027
  • Glassdoor's Best Places to Work 2025 & 2026
  • Glassdoor's Best Places to Work in Healthcare, Biotech & Pharma 2026
  • TIME's Best Companies for Future Leaders 2025 & 2026
  • Newsweek's America's Most Admired Workplaces 2026
  • Glassdoor's Best-Led Companies 2025
  • Fortune Best Workplaces in Health Care 2025
  • Military Friendly Gold Employer 2025
  • Becker's Hospital Review 150 Top Places to Work in Healthcare 2025
  • Newsweek's Americas Greatest Workplaces 2025

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