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Healthcare Associate Customer Service Jobs (NOW HIRING)

NTT DATA

Customer Care Associate

Chicago, IL · On-site

$19/hr

... health savings account, life and AD&D insurance, short- and long-term disability coverage, paid ... Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ...

SLR Search

Hybrid Healthcare Associate

Miami, FL · On-site

$175K - $220K/yr

Join an elite team as a Healthcare Attorney architecting the regulatory future for the nation ... management services agreements (MSAs), and digital health go-to-market strategies; this role ...

Pearson

Advanced Associate, Customer Service

Durham, NC · Hybrid

$17.75/hr

These Advance Associate-Customer Service are responsible for processing and evaluating a high volume of licensing applications, phone calls and emails regarding the licensing process, and responds to ...

Addison Group

Member Care Associate

Washington, DC · Remote

$20 - $24/hr

The Member Care Associate will provide high-quality customer service by assisting members with ... Previous experience in a healthcare, nonprofit, association, or professional services environment ...

Direct Counsel

Healthcare Associate Attorney

San Diego, CA · On-site

$200K - $260K/yr

Direct Counsel is seeking a Healthcare Associate Attorney to join a highly respected Am Law firm. Locations: San Francisco, Sacramento, Los Angeles, Orange County, San Diego Practice Area: Healt ...

NTT America

Customer Care Associate

Oklahoma City, OK · On-site

$20/hr

... health savings account, life and AD&D insurance, short- and long-term disability coverage, paid ... Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ...

Dalix

Sales Associate/Customer Service

La Puente, CA · On-site

$18 - $23/hr

Dalix is searching for a Sales Associate / Customer Service to join our growing team of dedicated ... Kaiser Silver Health Benefits * PTO * Snacks * 15 minute breaks twice a day About Dalix ® Hi We're ...

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Healthcare Associate Customer Service information

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How much do healthcare associate customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for healthcare associate customer service in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Healthcare Associate Customer Service vs Medical Office Assistant?

AspectHealthcare Associate Customer ServiceMedical Office Assistant
CertificationsCustomer service training, basic healthcare knowledgeMedical assisting certification or diploma
Work EnvironmentHealthcare facilities, call centers, patient supportMedical offices, clinics, administrative support
Job ResponsibilitiesPatient inquiries, appointment scheduling, billing supportFront desk duties, patient intake, record management

Healthcare Associate Customer Service focuses on patient communication and support, often in call centers or healthcare settings, while Medical Office Assistants handle administrative tasks directly in medical offices. Both roles require healthcare knowledge but differ in responsibilities and certifications.

How to become a healthcare associate customer service?

To become a healthcare associate customer service, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and some employers may require familiarity with healthcare management software or certifications like HIPAA compliance training.

What are the key skills and qualifications needed to thrive as a healthcare associate customer service?

To thrive as a Healthcare Associate Customer Service representative, you need strong communication skills, basic healthcare knowledge, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, healthcare databases, and sometimes HIPAA certification is often required. Patience, problem-solving abilities, and a calm demeanor under pressure are essential soft skills for handling sensitive patient inquiries. These skills ensure accurate information delivery, regulatory compliance, and a positive experience for patients navigating the healthcare system.

What are some common challenges faced by healthcare associate customer service representatives, and how are they typically addressed?

Healthcare Associate Customer Service representatives often encounter challenges such as dealing with sensitive patient information, managing high call volumes, and addressing complex insurance or billing inquiries. To address these, representatives receive thorough training on healthcare regulations (like HIPAA), customer communication, and problem-solving techniques. Many teams also have support structures in place, such as escalation procedures and regular team meetings, to share best practices and resolve difficult cases collaboratively.

What is a healthcare associate customer service?

Healthcare Associate Customer Service representatives are professionals who assist patients, healthcare providers, and insurance companies by answering inquiries, resolving issues, and providing information about medical services, billing, and insurance claims. They play a key role in ensuring that patients receive accurate information and support regarding their healthcare needs. Their responsibilities may include scheduling appointments, addressing billing questions, processing insurance claims, and maintaining patient records. Effective communication and problem-solving skills are essential in this role, as representatives often handle sensitive and confidential information.
More about Healthcare Associate Customer Service jobs
What cities are hiring for Healthcare Associate Customer Service jobs? Cities with the most Healthcare Associate Customer Service job openings:
What states have the most Healthcare Associate Customer Service jobs? States with the most job openings for Healthcare Associate Customer Service jobs include:
What job categories do people searching Healthcare Associate Customer Service jobs look for? The top searched job categories for Healthcare Associate Customer Service jobs are:
Healthcare Associate Customer Service jobs near you
Infographic showing various Healthcare Associate Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $35,647 per year, or $17.1 per hour.

Bilingual Customer Care Associate (Portuguese)

Utica First Insurance Company

Oriskany, NY • On-site

$19.50 - $21/hr

Other

Re-posted 13 days ago

Job description

Customer Care Associate

Customer Care Associates are responsible for servicing the basic needs of policy holders, agents, and individuals and are responsible for navigating calls through next steps to ensure that resolutions are satisfied for call inquiries. Contact with customers is primarily made through phone calls but may also include email and web chat.

Reports To: Customer Care Supervisor

Schedule: Monday-Friday, 8:00am to 4:00pm (Overtime as needed)

Duties/Responsibilities

  • Answer calls daily with professionalism and return calls for individuals who left voicemails.
  • Customer Care Associates will attend to incoming emails to the customercare@uticafirst.com general mailbox.
  • Maintain thorough ticketing documentation for all contact with our customers (insureds, agents, and other parties involved with a policy)
  • Exercise discretion in handling personal financial information.

Requirements

Required Skills/Abilities

  • Candidate must speak fluent Portuguese
  • Demonstrates excellent verbal and written communication skills
  • Ability to assess a situation and provide appropriate solutions
  • Conflict resolution and de-escalation techniques
  • Ability to learn and navigate multiple computer applications

Education and Experience

  • High School Diploma or equivalent
  • Previous experience in customer centric positions
  • Previous experience in financial or insurance services preferred
  • Familiarity with email and phone systems

Physical Requirements

This position requires the ability to sit for extended periods while working at a computer, both in a home and office environment. The role involves frequent use of a headset, keyboard, mouse, and other standard office equipment. Occasional movement within the office may be required, such as walking to meetings or accessing shared equipment.

Pay Range: The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Utica First's total compensation package for employees. The hourly base pay range for this role is $19.50 to $21.00

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