We're hiring a unique role that blends two functions: supporting our employee benefits team with administrative and processing work, and growing our individual health book of business by working incoming referrals.
This is a great fit for someone who:
- Enjoys both detail-oriented service work AND client-facing sales conversations
- Wants a stable base salary plus uncapped commission upside
- Is excited to build their own book of business while supporting a senior team
- Can move fluidly between focused processing work and relationship-building
Employee Benefits Support (Estimating 60% of role)
- Own ICHRA enrollment processing end-to-end: client intake, carrier submissions, employee onboarding, documentation, follow-up
- Process group benefits administrative work: data entry, carrier portal submissions, document preparation
- Provide backup support to the EB Producer during peak periods (open enrollment, Q4 renewals)
- Respond to routine employee questions on benefits, COBRA, and plan details
- Maintain accurate records in our AMS
Individual Health Sales (Estimating 40% of role)
- Work incoming individual health leads (ACA marketplace, individual major medical, Medicare, supplemental products)
- Quote, present, and close individual health policies
- Manage your individual health book post-sale: renewals, plan changes, client questions
- Document all sales activity in AMS
- Cross-sell life and supplemental products where appropriate
What You'll Be Accountable For (Your "Five")
- ICHRA enrollments processed accurately and on time
- EB administrative work completed within service standards
- Individual health quotes generated and closed at industry benchmark rates or better
- Individual health book retention (the clients you sell, you keep)
- Cross-team support during peak EB periods
What We're Looking For
Required
- Active Life & Health insurance license โ OR willingness to obtain within 60 days of hire (we'll support study time and reimburse exam costs)
- 1-3 years of experience in insurance, benefits administration, healthcare, or financial services
- Strong attention to detail and comfort with administrative/processing work
- Comfort with sales conversations โ including handling objections and rejection
- Proficiency with technology: CRM systems, carrier portals, Microsoft Office
- Excellent written and verbal communication
Strongly Preferred
- ACA marketplace experience
- Experience in an independent agency or brokerage environment
- Medicare experience (Medicare Advantage, Medicare Supplement, Part D)
- Prior work with ICHRA, QSEHRA, or other defined contribution health arrangements
What Makes You Successful Here
- You enjoy both modes of work โ quiet focused processing AND client conversations
- You don't need someone telling you what to do every hour of the day
- You take ownership of mistakes and learn from them
- You're coachable and want to grow your sales skills over time
- You can manage a varied workload without losing track of the details
Company Description
Kapiloff Insurance Agency is a full-service insurance agency dedicated to an exceptional customer experience.