ZipRecruiter

Log In

1

Health Insurance Call Center Jobs in Wisconsin (NOW HIRING)

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

An excellent benefits package, including health and dental insurance, paid time off, retirement ... Experience in a large automated call service center and familiarity with at least one form of call ...

UW Health

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

An excellent benefits package, including health and dental insurance, paid time off, retirement ... Experience in a large automated call service center and familiarity with at least one form of call ...

UWHealth

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

An excellent benefits package, including health and dental insurance, paid time off, retirement ... Experience in a large automated call service center and familiarity with at least one form of call ...

previous page

Showing results 41-60

All JobsHealth Insurance Call Center JobsHealth Insurance Call Center Jobs in Wisconsin

Health Insurance Call Center information

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.
What are popular job titles related to Health Insurance Call Center jobs in Wisconsin? For Health Insurance Call Center jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Health Insurance Call Center jobs in Wisconsin look for? The top searched job categories for Health Insurance Call Center jobs in Wisconsin are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 79% Full Time, 5% Temporary, and 16% Contract. Highlights an 90% In-person, and 10% Remote job distribution.

Call Center - Customer Service Agent (On-Site)

Renuity

Madison, WI • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Renuity rating

7.3

Company rating: 7.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

19th of 54 rated home improvement suppliers and fitters

Job description

Call Center Agent - Customer Service
Mad City Windows & Baths, a Renuity Company
  • Full-Time or Part-Time • Nights & Weekends • Shift Time: 1pm-9pm
    Saturday & Sunday availability preferred
  • Pay: $17.50/hr + Uncapped Bonuses
    Average earnings: $50,000-$70,000+/year

Kickstart Your Career - No Experience Required!
Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths-part of the national Renuity family-is expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.
Mad City is one of the Midwest's most trusted home remodeling brands, powered by Renuity's nationwide network of top-tier renovation companies. Together, we're transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there's never been a better time to join.
About the Role
As a Call Center Agent on the Customer Service Team, you'll support the lead generation and sales teams by processing submitted leads - verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You'll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.
In this position, you will:
  • Manage all appointments generated through face-to-face sources and enter them into the CRM
  • Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction
  • Handle inbound calls from promoters and place outbound calls to reach unverified leads
  • Participate in regular department contests and achieve both personal and team goals

Key Qualifications
  • No call center experience? No problem. If you bring the drive, we'll teach you the skills.
    We're looking for:
    • Strong communication skills and an outgoing personality
    • Motivated, competitive, goal-driven energy
    • Professional presence and a team-first mindset
    • Reliability and consistency in attendance and performance
    • Ability to multitask, prioritize, and stay organized
    • Comfort navigating technology and computer applications

What We Offer
  • Uncapped earning potential - most agents earn between $50k-$70k/year
  • Rapid advancement - many team members move up within 6 months
  • Brand-new expanded call center workspace
  • Multiple shift options (assigned based on business needs)
  • Call center operating hours: 8am-9pm, 7 days a week

Benefits & Perks
  • Medical, dental, vision, life, and disability insurance
  • Paid parental leave
  • 401(k) retirement savings program
  • Generous PTO + paid holidays
  • Continuous team events, incentives, and company celebrations

About Mad City Windows & Baths
At Mad City Windows & Baths, a Renuity company, we're making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities-100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here: Privacy Policy

What Renuity employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply