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Health Insurance Call Center Jobs in Wisconsin (NOW HIRING)

Russell Tobin

Call Center Representative

Green Bay, WI · On-site

$19 - $20/hr

... call handling Logging into accounts, escalating issues Some financial experience is preferred ... healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance ...

Renewal by Andersen

GWI - Call Center Agent

Appleton, WI · On-site

$17.50/hr

... Call Center Agents, who are excited to work in a high-volume call center, and passionate about ... Full medical, dental, life and disability insurance plans * Employee Assistance Programs * Paid ...

Robert Half

Outbound Call Center Specialist

Green Bay, WI · On-site

$17 - $21/hr

Previous experience in collections, call center operations, customer service, banking, healthcare, or another customer-facing environment preferred. * Strong verbal communication skills with the ...

Russell Tobin

Call Center Representative

Stevens Point, WI · On-site

$19 - $20/hr

... in call handling Logging into accounts, escalating issues Some financial experience is preferred ... healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance ...

Kohler Credit Union

Call Center Representative

Mequon, WI · On-site

$19.15 - $21.40/hr

... dental, and vision insurance, 401(k) retirement plan, paid time off, tuition assistance, and ... Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin.

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Health Insurance Call Center information

What is the difference between Health Insurance Call Center vs Health Insurance Customer Service Representative?

AspectHealth Insurance Call CenterHealth Insurance Customer Service Representative
CredentialsHigh school diploma or equivalent; training on insurance policiesHigh school diploma or equivalent; certification may be preferred
Work EnvironmentCall center setting, often in a corporate officeOffice environment, interacting directly with clients or via phone
Employer & IndustryInsurance companies, third-party administratorsInsurance providers, healthcare organizations
Common Search & ComparisonFocuses on call center operations, volume, and support rolesEmphasizes direct customer interaction and service quality

The main difference is that a Health Insurance Call Center role typically involves handling high-volume calls in a centralized setting, focusing on support and information dissemination. In contrast, a Health Insurance Customer Service Representative often interacts directly with clients, providing personalized assistance. Both roles require similar credentials but differ mainly in scope and work environment.

What does a health insurance call center representative do?

A Health Insurance Call Center representative assists customers with inquiries about their health insurance policies, such as coverage details, claims, billing, and enrollment. They provide information, resolve issues, and guide callers through processes related to their health insurance plans. Representatives often handle a high volume of calls, requiring strong communication and problem-solving skills. Their role is crucial in ensuring customer satisfaction and helping people understand their health insurance benefits.

What are the key skills and qualifications needed to thrive as a health insurance call center representative?

To thrive as a Health Insurance Call Center Representative, you need a solid understanding of health insurance policies, benefits, and claims processes, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes HIPAA certification is typically required. Outstanding communication, patience, and problem-solving abilities help you excel in assisting diverse callers and resolving issues efficiently. These skills ensure accurate information delivery, customer satisfaction, and compliance within a high-volume, regulated environment.

What are some common challenges faced by health insurance call center representatives, and how can they be managed?

Health Insurance Call Center representatives often handle high call volumes and interact with customers who may be frustrated or anxious about their coverage. Balancing empathy with efficiency while navigating complex policy details can be challenging. To manage these demands, representatives typically receive comprehensive training, utilize knowledge bases and digital tools, and rely on support from team leads or supervisors. Regular team meetings and ongoing professional development also help staff stay updated on policy changes and improve customer service skills.
What are popular job titles related to Health Insurance Call Center jobs in Wisconsin? For Health Insurance Call Center jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Health Insurance Call Center jobs in Wisconsin look for? The top searched job categories for Health Insurance Call Center jobs in Wisconsin are:
Health Insurance Call Center jobs near you
Infographic showing various Health Insurance Call Center job openings in Wisconsin as of August 2026, with employment types broken down into 79% Full Time, 5% Temporary, and 16% Contract. Highlights an 90% In-person, and 10% Remote job distribution.

Call Center Representative

Johnson Health Tech Companies

Cottage Grove, WI • On-site

$18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 20 days ago

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

152nd of 487 rated machine equipment manufacturers

Job description

Job Type
Full-time
Description
Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses.
As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care.
Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment.
Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together!
Hours: 8am-5pm Monday-Friday, no nights or weekends!
Location: Cottage Grove, WI-This will be 100% onsite.
Position Overview:
Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities:
Provide Outstanding Service to Dealers, Consumers, and Service Providers:
• Maintain good attendance and adherence to schedule.
• Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.
• Support multiple queues.
• Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.
• Create parts orders; dispatch service technicians; collect billing information.
• Document and maintain comprehensive customer case records.
• Efficiently utilize tools and resources
• Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.
• Promote a positive and collaborative team atmosphere with co-workers.
• Build and maintain working knowledge of products.
• Complete all required training and ongoing education.
• Other duties as assigned
Requirements
Education:
• Minimum high school diploma or equivalent required
Experience:
• Demonstrated customer service experience required
• Minimum of 1 year call center experience preferred
Other Requirements:
• Working knowledge and experience with Microsoft Office suite or comparable software
• Excellent written and verbal communication skills
• Think critically to analyze and solve problems
Benefits:
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:
• Health & Dental Insurance
• Company paid Life Insurance
• 401(k)
• Paid Time Off benefits
• Free access to our state-of-the-art onsite workout facility
• Product discounts
• Wellness programs
• Free Yoga and workout classes
• Opportunities to earn more PTO
Equal Opportunity Employer, including Veterans and Individuals with Disabilities.
Salary Description
$18 per hour starting

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