Headend Manager Jobs (NOW HIRING)

Integration Technicians experienced in ISP / Central Office / Headend / Data Center

Location: Cincinnati, OH

Salary: $21- $40/hr. based on skill level / experience

*Note: Candidates open to 25-75% travel are strongly preferred. Projects may require travel to various sites based on business needs.*

Company Information:

In the fast-paced world of digital infrastructure, SRI leverages over 25 years of experience to help organizations deploy, integrate, and maintain cutting-edge data center environments. We specialize in rapid equipment deployments providing rack-and-stack, cable integration, equipment configuration, test, migration, and decom services. SRI partners with leading cloud providers and enterprise data center operators to build high-performance, scalable infrastructure solutions. Our exclusive focus on industry-leading clients ensures we remain at the forefront of technology, delivering innovative results for every project.

Benefits

SRI offers W-2 employment with access to a comprehensive benefit packages that include Paid Time Off, Paid Holidays, Health/Dental/Vision Insurance, 401k, HSA, and more.

Salary

$21- $40/hr. based on skill level / experience

Description of Role

SRI is hiring skilled Integration Technicians experienced in ISP / Central Office / Headend / Data Center network facilities to support the deployment and maintenance of high-performance network environments across the nation. This role goes beyond standard rack-and-stack work - we're looking for techs with deep knowledge in structured cabling, RF systems, and fiber integration who can work confidently in headend, central office, and enterprise data center settings. With a clear growth path from Level 1 to Level 4, this position is ideal for professionals who take pride in precise, standards-based installs and thrive in critical network facility environments.

Core Responsibilities (All Levels):

• Deliver high-quality infrastructure installations and on-site support that exceed customer expectations
• Adhere to safety standards and best practices for data center and network facility deployments
• Work independently or with senior technicians depending on experience level
• Demonstrate growing expertise in mechanical/electrical assembly and cabling
• Participate in network integrations, migrations, and cutovers - including off-hours shifts when needed

Skill Progression Levels:

Skill Level 1 - Technician - Entry

• New to digital infrastructure / network facility support or returning after 2+ years away from the industry.
• Works under direct supervision of Level 3 or 4 Technicians.
• Identifies and properly uses hand tools and PPE.
• Performs mechanical and electrical assembly of non-powered/passive equipment and / or hardware.
• Assists with basic network cabling tasks under guidance.
• Not authorized to work on live data circuits or powered equipment without supervision.
• Must complete a minimum of 1.5 years or show equivalent proficiency for advancement.

Skill Level 2 - Technician

• 1.5+ years of digital infrastructure / network facility support experience or equivalent proven proficiency.
• Proficient in all Level 1 tasks and begins independent work on passive systems.
• Completes cabinet/rack installation, cable management (ironwork, ladder rack, fiber duct), and grounding.
• Installs and dresses CAT5/6 and fiber network cabling.
• Performs basic network cable testing and basic DC power installation.
• Adds/removes cabling on non-working equipment only.
• Supports network testing and fiber prep work in network facilities.
• Advancement requires 2 years experience or proficiency assessment.

Skill Level 3 - Lead Technician

• 2+ years of digital infrastructure experience and proficient in Level 1 & 2 responsibilities.
• Capable of leading installation / integration team members and assigning tasks to junior techs.
• Performs secondary DC power installations and prepares MOPs.
• Resolves documentation discrepancies and ensures quality inspections.
• Troubleshoots network issues with test equipment.
• Supports migrations and software upgrades in network facilities.
• Analyzes project documentation to plan installation approach and materials.
• Interfaces with internal and external teams to support project execution.
• Must be approved for advancement by Operations Management based on documented performance.

Skill Level 4 - Senior Technician / Field Manager

• 3+ years of digital infrastructure experience and expert-level proficiency.
• Leads complex installations and migrations in network facilities.
• Installs and verifies both secondary and (with supervision) primary DC power systems.
• Adds/removes power circuits on working power distribution systems and performs power transitions.
• Configures and turns up network facility equipment including advanced OEM platforms.
• Performs software upgrades, signal modifications, and system-level testing.
• Contributes to engineering and design discussions, including EF&I standards.
• Mentors junior staff and evaluates skill progression using GR-1275-CORE.
• Ensures all documentation, labeling, and testing meets company and industry standards.

Required Skills:

• Physically capable of lifting up to 80 lbs and safely working on ladders or in confined spaces
• Strong situational awareness and attention to detail in high-stakes environments
• Excellent communication, organization, and time management skills
• Familiarity with Excel, PowerPoint, and data analysis/reporting tools
• Self-driven and dependable, with the ability to work independently, including night shifts as needed

Work Schedule

Monday through Friday with some overnight work performing equipment migrations

Location: Cincinnati, OH

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