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Head Teller Jobs in Springfield, MA (NOW HIRING)

Westfield Bank

Float Senior Teller I (FT)

Westfield, MA · On-site

$19.02 - $28.53/hr

Tellers (in Head Tellers absence) POSITION SUMMARY Assists the Head Teller in supervising the Teller line. A level 1 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller ...

Westfield Bank

Float Senior Teller I (FT)

Westfield, MA · On-site

$19.02 - $28.53/hr

Tellers (in Head Tellers absence) POSITION SUMMARY Assists the Head Teller in supervising the Teller line. A level 1 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller ...

Berkshire Bank

Teller

South Hadley, MA · On-site

$20 - $24.91/hr

The Teller position serves as the main point of contact for customers, processing financial transactions efficiently and accurately while delivering an exceptional customer experience. Cultivate ...

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All JobsHead Teller JobsHead Teller Jobs in Springfield, MA

Head Teller information

See Springfield, MA salary details

$13

$22

$29

How much do head teller jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for head teller in Springfield, MA is $22.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $24.66 per hour, depending on experience, location, and employer.

What is the difference between Head Teller vs Teller?

AspectHead TellerTeller
Required CredentialsHigh school diploma; some roles prefer banking experienceHigh school diploma; basic banking knowledge
Work EnvironmentSupervisory role overseeing tellers; customer serviceCustomer-facing; cash handling and transactions
Employer UsageBank branches; supervisory capacityBank branches; frontline staff

The Head Teller typically has more responsibilities, including supervising tellers and managing cash flow, while Tellers focus on customer transactions. Both roles require similar credentials and work in the same environment, but the Head Teller holds a leadership position within the branch.

What are the key skills and qualifications needed to thrive as a head teller?

To thrive as a Head Teller, you need strong cash handling abilities, knowledge of banking procedures, and prior experience in teller operations, often supported by a high school diploma or equivalent. Familiarity with banking software, cash management systems, and compliance protocols is typically required. Leadership, attention to detail, and excellent customer service skills help you effectively supervise staff and resolve client issues. These skills are vital to ensure accuracy, minimize risk, and maintain a positive banking environment.

What is a head teller?

Head Tellers are senior bank employees responsible for overseeing the teller line, ensuring efficient and accurate processing of customer transactions, and providing guidance to other tellers. They handle complex customer service issues, train new tellers, and monitor cash balances and daily operations. Head Tellers also help enforce bank policies and security procedures, acting as a liaison between branch management and the teller team.

How does the head teller role typically interact with other departments in a bank?

As a Head Teller, you frequently collaborate with departments such as customer service, operations, and branch management to ensure seamless banking experiences for customers. This role often involves coordinating with the back office for transaction approvals, working closely with branch managers on policy implementation, and supporting customer service representatives with complex queries. Effective communication and teamwork are essential, as Head Tellers serve as a bridge between front-line staff and upper management. This collaborative environment provides valuable exposure to various banking operations and can open up future advancement opportunities within the institution.
More about Head Teller jobs

What are the most commonly searched types of Teller jobs in Springfield, MA?

The most popular types of Teller jobs in Springfield, MA are:

What are popular job titles related to Head Teller jobs in Springfield, MA?

For Head Teller jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Head Teller jobs in Springfield, MA look for?

The top searched job categories for Head Teller jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Head Teller jobs?

Cities near Springfield, MA with the most Head Teller job openings:

Head Teller jobs near you
Infographic showing various Head Teller job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $46,222 per year, or $22.2 per hour.

Senior Teller I (FT) - Granby Branch

Westfield Bank

Granby, CT

Full-time

Posted 10 days ago

Job description

Position: Senior Teller I                        

Department: Retail Banking

Job Status: Full-Time                                                                      

FLSA Status: Non-Exempt     

Grade:  6                                                                                           

Reports to: Branch Manager                                                                       

Amount of Travel Required: Some Travel     

Positions Supervised: Tellers (in Head Tellers absence)

POSITION SUMMARY

Assists the Head Teller in supervising the Teller line.  A level 1 branch is based on Teller staff FTE, Deposits, Teller Transaction Volumes, Teller Referral Goals, Cash Limits and Business Deposit Volumes.  Processes various transactions to provide prompt and quality service to present and potential customers.

ESSENTIAL FUNCTIONS

  • Adheres to established Westfield Bank customer service standards.
  • Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable.
  • Provides information regarding bank products to all potential customers both retail and commercial.
  • Assists in supervising the teller line by:
    • Allocating and coordinating the workflow in the absence of the Head Teller.
    • Guiding and advising subordinates in the more complex phases of their work.
    • Training new employees.
  • Proves cash drawer at end of day.
  • Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
  • Balances ATM, maintains security of cash vault and performs semi-annual cash audits in absence of the Head Teller.
  • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
  • Must adhere to all bank and regulatory policies and procedures specific to position. Assumes additional responsibilities as requested.

POSITION QUALIFICATIONS

Competencies

  • Adaptability/Flexibility
  • Customer Relations
  • Decision Making/Judgment
  • Job Knowledge
  • Quality

Education/Experience/Skills

  • High School Diploma or GED required.
  • Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

Physical Demands

Stand: F (Frequently)

Walk: F (Frequently)

Sit: O (Occasionally)

Handling / Fingering: C (Constantly)

Reach Outward: F (Frequently)

Reach Above Shoulder: O (Occasionally)

Climb: O (Occasionally)

Crawl: N (Not Applicable)

Squat or Kneel: F (Frequently)

Bend: F (Frequently)

Lift/Carry

10 lbs or less: F (Frequently)

11-20 lbs: F (Frequently)

21-50 lbs: O (Occasionally)

51-100 lbs: N (Not Applicable)

Over 100 lbs: N (Not Applicable)

Push/Pull

12 lbs or less: O (Occasionally)

13-25 lbs: O (Occasionally)

26-40 lbs: O (Occasionally)

41-100 lbs: O (Occasionally)

N   (Not Applicable)        Activity is not applicable to this occupation.

O  (Occasionally)             Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F  (Frequently)                  Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

C  (Constantly)                  Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included.   It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.


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