The opportunity We're looking for a Head of Field Operations & Performance to build, lead and optimize all field-based service delivery activities, ensuring efficient execution, high customer ...
The opportunity We're looking for a Head of Field Operations & Performance to build, lead and optimize all field-based service delivery activities, ensuring efficient execution, high customer ...
Head of Business Process & Data Transformation Mirabel, QC (Hybrid - 3 days onsite) Our client, a ... core operations. Key Responsibilities Lead large-scale, cross-functional business process ...
Head of Business Process & Data Transformation Mirabel, QC (Hybrid - 3 days onsite) Our client, a ... core operations. Key Responsibilities Lead large-scale, cross-functional business process ...
As the Administrative Services Manager, you will play a key role in the smooth running of administrative operations and in the experience offered to residents, employees, and visitors. You will be at ...
As the Administrative Services Manager, you will play a key role in the smooth running of administrative operations and in the experience offered to residents, employees, and visitors. You will be at ...
The Head of Sales & Service, Advisor Market is responsible for leading and growing Manulife ... Partner with Operations and Client Service teams to improve advisor, plan sponsor, and member ...
New
The Head of Sales & Service, Advisor Market is responsible for leading and growing Manulife ... Partner with Operations and Client Service teams to improve advisor, plan sponsor, and member ...
New
... Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement. Reporting to the Head ...
... Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement. Reporting to the Head ...
Operational Excellence Manager
Laval, QC · On-site
... Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement. Reporting to the Head ...
Operational Excellence Manager
Laval, QC · On-site
... Operations Manager will lead initiatives that enhance consistency, efficiency, and execution across all stores while fostering a culture of continuous learning and improvement. Reporting to the Head ...
... the Head of Operations BI & Analytics, you will play a critical role in the successful implementation, stabilization, and long-term operationalization of the FOX (Flight Operations Data Exchange ...
... the Head of Operations BI & Analytics, you will play a critical role in the successful implementation, stabilization, and long-term operationalization of the FOX (Flight Operations Data Exchange ...
A hybrid work policy (based on operational needs), an on-site cafeteria, and a highly competitive ... Represent the voice of the Head of ME to the tour directors (CDTs) and ensure the link with the ...
A hybrid work policy (based on operational needs), an on-site cafeteria, and a highly competitive ... Represent the voice of the Head of ME to the tour directors (CDTs) and ensure the link with the ...
... the Head of Operations BI & Analytics, you will play a critical role in the successful implementation, stabilization, and long-term operationalization of the FOX (Flight Operations Data Exchange ...
... the Head of Operations BI & Analytics, you will play a critical role in the successful implementation, stabilization, and long-term operationalization of the FOX (Flight Operations Data Exchange ...
Cook
Quebec, QC · On-site
To portion the food and ensure optimal operation of the dining room with regard to table service; Assist in preparing snacks and ensure their distribution; Participate, in collaboration with the head ...
Cook
Quebec, QC · On-site
To portion the food and ensure optimal operation of the dining room with regard to table service; Assist in preparing snacks and ensure their distribution; Participate, in collaboration with the head ...
Cook
Quebec, QC · On-site
CA$23.95 - CA$26.39/hr
To portion the food and ensure optimal operation of the dining room with regard to table service; Assist in preparing snacks and ensure their distribution; Participate, in collaboration with the head ...
Cook
Quebec, QC · On-site
CA$23.95 - CA$26.39/hr
To portion the food and ensure optimal operation of the dining room with regard to table service; Assist in preparing snacks and ensure their distribution; Participate, in collaboration with the head ...
Cook
Quebec, QC · On-site
CA$24.67 - CA$27.18/hr
To portion the food and ensure optimal operation of the dining room with regard to table service; Assist in preparing snacks and ensure their distribution; Participate, in collaboration with the head ...
Cook
Quebec, QC · On-site
CA$24.67 - CA$27.18/hr
To portion the food and ensure optimal operation of the dining room with regard to table service; Assist in preparing snacks and ensure their distribution; Participate, in collaboration with the head ...
Head Chef
Montreal, QC · On-site
Arthurs values collaboration, creativity, and consistency in the kitchen and front of house. Team ... Experience managing kitchen operations, including ordering, inventory control, food costing, and ...
Head Chef
Montreal, QC · On-site
Arthurs values collaboration, creativity, and consistency in the kitchen and front of house. Team ... Experience managing kitchen operations, including ordering, inventory control, food costing, and ...
Position Title Director Retail Operations & Strategic Partnerships Reports To Head Of Retail Canada Location Canada East -- regional role based in Quebec/Eastern Canada, with travel across the region ...
Position Title Director Retail Operations & Strategic Partnerships Reports To Head Of Retail Canada Location Canada East -- regional role based in Quebec/Eastern Canada, with travel across the region ...
Managing Safety and Operations Data Sharing Programs Supporting OSS lines of business in their data, analytics, reporting and dashboard needs Developing a coherent approach to data visualization and ...
Managing Safety and Operations Data Sharing Programs Supporting OSS lines of business in their data, analytics, reporting and dashboard needs Developing a coherent approach to data visualization and ...
Managing Safety and Operations Data Sharing Programs Supporting OSS lines of business in their data, analytics, reporting and dashboard needs Developing a coherent approach to data visualization and ...
Managing Safety and Operations Data Sharing Programs Supporting OSS lines of business in their data, analytics, reporting and dashboard needs Developing a coherent approach to data visualization and ...
You will be supported by the company's head of shoppers, and you must effectively and precisely ... We have multiple positions available in our Operations and Delivery Department. If you choose to ...
Quick apply
You will be supported by the company's head of shoppers, and you must effectively and precisely ... We have multiple positions available in our Operations and Delivery Department. If you choose to ...
You will be supported by the company's head of shoppers, and you must effectively and precisely ... We have multiple positions available in our Operations and Delivery Department. If you choose to ...
You will be supported by the company's head of shoppers, and you must effectively and precisely ... We have multiple positions available in our Operations and Delivery Department. If you choose to ...
Assistant Head Chef
Montreal, QC · On-site
In collaboration with the Food Services Director and the Head Chef, the Assistant Director ... Manages the supply of ingredients and products; Manages operations (orders, menu, recipes, staff)
Assistant Head Chef
Montreal, QC · On-site
In collaboration with the Food Services Director and the Head Chef, the Assistant Director ... Manages the supply of ingredients and products; Manages operations (orders, menu, recipes, staff)
Operations Project Manager
Montreal, QC · On-site
The Opportunity We're looking for a sharp, hands-on operator to become the backbone of our business ... Build and maintain clear SOPs so nothing lives only in someone's head * Set bold OKRs and rally the ...
Operations Project Manager
Montreal, QC · On-site
The Opportunity We're looking for a sharp, hands-on operator to become the backbone of our business ... Build and maintain clear SOPs so nothing lives only in someone's head * Set bold OKRs and rally the ...
Head Of Operations information
What does a head of operations do?
A Head of Operations is responsible for overseeing the daily activities and overall efficiency of an organization's operations. This role involves managing teams, optimizing processes, implementing strategic plans, and ensuring that business goals are met. The Head of Operations works closely with other leaders to improve productivity, reduce costs, and maintain high-quality standards across the company. They play a critical role in driving growth and ensuring that the organization's operations align with its long-term objectives.
What are the key skills and qualifications needed to thrive as a head of operations, and why are they important?
To thrive as a Head of Operations, you need strong leadership, strategic planning, and process optimization skills, often supported by a degree in business or management. Familiarity with ERP systems, project management tools, and relevant certifications like PMP or Six Sigma are highly valued. Exceptional communication, problem-solving, and team management abilities help drive operational excellence and foster a high-performing culture. These skills ensure efficient operations, support organizational growth, and enable the successful execution of company objectives.
What are some common challenges faced by a head of operations, and how can they be effectively managed?
A Head of Operations often encounters challenges such as balancing strategic planning with day-to-day operational demands, managing cross-functional teams, and implementing process improvements amid resistance to change. Effective management involves strong communication, the ability to prioritize initiatives, and fostering a culture of collaboration and continuous improvement. Building trust with department leaders and aligning operational goals with the broader company vision are also key to overcoming obstacles in this role.
What is the difference between Head Of Operations vs Operations Manager?
| Aspect | Head Of Operations | Operations Manager |
|---|---|---|
| Responsibilities | Strategic planning, overseeing multiple departments, setting company-wide operational goals | Managing daily operations, supervising staff, implementing policies at department level |
| Required Credentials | Often requires extensive experience, bachelor's or master's degree in business or related field | Typically requires relevant experience, bachelor's degree in business or related field |
| Work Environment | Executive-level, strategic meetings, cross-department collaboration | Operational settings, team management, process optimization |
The Head Of Operations focuses on strategic, company-wide oversight and long-term planning, while the Operations Manager handles daily operational activities and team supervision. Both roles require relevant experience and industry knowledge, but the Head Of Operations is more involved in setting overall direction, whereas the Operations Manager executes those strategies on a day-to-day basis.
How much does a Head of Operations get paid?
The salary for a Head of Operations typically ranges from $90,000 to $200,000 annually, depending on the industry, company size, and location. Senior roles often include bonuses, stock options, and other benefits, and strong leadership and strategic skills are essential for this position.
Is head of operations a high position?
The head of operations is a senior leadership role responsible for overseeing daily business activities, strategic planning, and process improvements. It is generally considered a high-level position within an organization, often reporting to executive management and requiring extensive experience and leadership skills.
What are the most commonly searched types of Of Operations jobs in Quebec?
The most popular types of Of Operations jobs in Quebec are:
What are popular job titles related to Head Of Operations jobs in Quebec?
For Head Of Operations jobs in Quebec, the most frequently searched job titles are:
What job categories do people searching Head Of Operations jobs in Quebec look for?
The top searched job categories for Head Of Operations jobs in Quebec are:
What cities in Quebec are hiring for Head Of Operations jobs?
Cities in Quebec with the most Head Of Operations job openings:
Full-time
Medical
Re-posted 27 days ago
Job description
dcbel Inc. (www.dcbel.energy) is a growing company developing technology and designing products that make clean, efficient, and sustainable energy accessible to all - because everyone in the world deserves energy without compromise.
dcbel at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, the Ara Home Energy Station, is a wall mounted device that gives everyone ownership over their energy supply by using solar power to charge their EV and home, unlocking their EV's battery for backup power (V2H), and optimizing the energy flow between their solar panels, EVs, backup battery and the grid.
The opportunity
We're looking for a Head of Field Operations & Performance to build, lead and optimize all field-based service delivery activities, ensuring efficient execution, high customer satisfaction, and strong financial performance across a distributed workforce (e.g., technicians, installers, service teams). This includes but is not limited to buildup and performance of L1 site surveying and permitting, 3rd party SHIP qualification and onboarding, territory activations, lead handling coordination with CS, installation execution, closeout, and L2 technical support.
Main responsibilities
- Own the end-to-end customer/installer journey; define entry/exit criteria, required artifacts, and decision rights; publish and maintain RACI; run operating reviews and escalation paths.
- Own and manage dcbel L1 and L2 Field operations
- Own qualification standards, onboarding readiness, training/certification requirements, and territory activation; ensure installers are install-ready before receiving leads.
- Standardize lead referral/assignment rules with Installer Sales, Installer Community & Onboarding, Installation QA/QC, and Customer Success; ensure handoffs are clean; identify bottlenecks and drive cycle-time reduction from lead to install completion.
- Build and maintain a territory capacity model (installs/month), define utilization targets, and partner with Finance/Operations to manage cost-to-serve, budgets, and resourcing needed to scale the network.
- Define pre/during/post-install checks; implement audit cadence; capture field learnings and translate them into repeatable standards, training updates, and tooling requirements.
- Define minimum safety/compliance requirements for installer partners (licenses, insurance, certifications as applicable); ensure permitting/inspection readiness; establish partner governance (SLA expectations, audit rights, corrective actions, and offboarding criteria).
- Standardize required closeout artifacts (as-builts, photos, test/commissioning results, permit/inspection evidence, labeling documentation) and drive completeness/accuracy to support warranty, support, and audit needs.
- Define "system of record" rules across CRM, case management, and SHIP portal; drive adoption and data quality; translate operational needs into clear requirements for IS/product teams.
- Create KPI/SLA definitions; build dashboards; set expectations with partners; manage underperformance with improvement plans, and recommend expansion/reduction of territory coverage as needed.
- Partner with Customer Success/Support to resolve escalations, drive root-cause analysis, and prevent recurrence through process, training, or tooling changes.
Key requirements
- 7-10+ years experience with end-to-end operating workflows across partner acquisition, lead handling, onboarding, territory readiness, installation delivery, and post-install support/escalation.
- Bachelor's degree in Business, Operations, Engineering, or related field (or equivalent practical experience).
- Demonstrable experience building and scaling process-based field operations with measurable performance management and a repeatable playbook.
- Track record of scaling operations and improving efficiency and customer outcomes
- Proven cross-functional operator (Sales, Ops, CS, Field, RevOps, IS) able to establish clear ownership, remove handoff friction, and drive adoption of standard workflows.
Bonus skills
- Bilingual French and English
- Experience with partner programs, territory models, and channel enablement.
Profile
- Strong EQ, entrepreunarial mindset and resourceful and ability to communicate complex issues clearly and concisely.
- Operating model builder, performance-driven operator, tooling-aware manager (CRM + case management workflows) and dedicated todriving operations in a fast-moving environment with evolving processes and systems.
- Ability and willingness to travel 20%+to installer partners and field operations
What's in it for you
- Be part of a company that is backed by numerous globally respected investors and has world-changing patents in an industry changing for the first time in history.
- Grow your professional experience amongst blue chip partners and a close-knit team of committed and experienced energy experts who deeply care about the work they do.
- Full benefits package including Health insurance, Health virtual care, employee stock options plan (ESOP) and flexible hours. Parking available or with our employer commute program a short walking distance from Metro Namur.