Head of Customer Support
Manhattan, NY · On-site
Implement tools, automation, and processes to improve efficiency, scalability, and self-service ... Strong communication and collaboration skills across departments * Must be based in the United ...
Head of Customer Support
Manhattan, NY · On-site
Implement tools, automation, and processes to improve efficiency, scalability, and self-service ... Strong communication and collaboration skills across departments * Must be based in the United ...
Head of Customer Support
Las Vegas, NV · On-site
Implement tools, automation, and processes to improve efficiency, scalability, and self-service ... Strong communication and collaboration skills across departments * Must be based in the United ...
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Head of Customer Support
Las Vegas, NV · On-site
Implement tools, automation, and processes to improve efficiency, scalability, and self-service ... Strong communication and collaboration skills across departments * Must be based in the United ...
Service Department Head
Charleston, SC · On-site
Family-Oriented Culture & Work-Life Balance Summary The Service Department Head is responsible for overall results of the department including safety, quality control, profitability, and customer ...
Service Department Head
Charleston, SC · On-site
Family-Oriented Culture & Work-Life Balance Summary The Service Department Head is responsible for overall results of the department including safety, quality control, profitability, and customer ...
Service Department Head
Myrtle Beach, SC · On-site
$80K - $100K/yr
Summary The Service Department Head is responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial ...
Service Department Head
Myrtle Beach, SC · On-site
$80K - $100K/yr
Summary The Service Department Head is responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial ...
Role Overview The Head of Customer Success will play a critical role in driving customer ... This leadership position requires a strategic thinker with a passion for service excellence, a deep ...
Role Overview The Head of Customer Success will play a critical role in driving customer ... This leadership position requires a strategic thinker with a passion for service excellence, a deep ...
... customer self-service, and leverage automation, diagnostics, and engineering best practices to ... Own the operational health of the Customer Engineering team, including customer satisfaction ...
... customer self-service, and leverage automation, diagnostics, and engineering best practices to ... Own the operational health of the Customer Engineering team, including customer satisfaction ...
Customer Service Department Manager
$85K - $100K/yr
Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...
Customer Service Department Manager
$85K - $100K/yr
Customer Service Department Manager Pay from $85,000 to $100,000 per year Texas Branch - Irving, TX ... Backed by 45+ years of success, Uline offers opportunities to grow your career with stability you ...
As our Head of Customer Success, you will own Reevo's entire post-sales function and be accountable ... What You Bring: * 10+ years of experience in Customer Success, Implementation/Professional Services ...
As our Head of Customer Success, you will own Reevo's entire post-sales function and be accountable ... What You Bring: * 10+ years of experience in Customer Success, Implementation/Professional Services ...
As Head of Customer Success, you will own the full post-implementation customer experience - from ... Customer Support & Service Excellence * Oversee the global Customer Support organisation, ensuring ...
As Head of Customer Success, you will own the full post-implementation customer experience - from ... Customer Support & Service Excellence * Oversee the global Customer Support organisation, ensuring ...
Service Dept. Customer Service
Fort Worth, TX · On-site
$15/hr
Medical, Dental and Vision * 401K Matching (after 6 months of employment) * ASK - Possible ... To joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to ...
Service Dept. Customer Service
Fort Worth, TX · On-site
$15/hr
Medical, Dental and Vision * 401K Matching (after 6 months of employment) * ASK - Possible ... To joyfully provide comfort and peace of mind for our customers. To be an outstanding partner to ...
Head of Customer Marketing Insights
New York, NY · On-site
$163K - $245K/yr
... and services, promoting behaviors that create long-term loyalty, and thoughtfully communicating new benefits, features and products that can strengthen our relationship. The Head of Customer ...
Head of Customer Marketing Insights
New York, NY · On-site
$163K - $245K/yr
... and services, promoting behaviors that create long-term loyalty, and thoughtfully communicating new benefits, features and products that can strengthen our relationship. The Head of Customer ...
Consider joining our family - take care of your career and your community! Meijer Rewards * Weekly ... Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive ...
Consider joining our family - take care of your career and your community! Meijer Rewards * Weekly ... Meijer is looking for a dynamic Customer Service Department Manager to lead, inspire, and drive ...
Head Of Customer Identity And Access Management, Managing Director Location: Princeton or Clifton N ... with various departments, including IT, marketing, and customer service, to enhance the bank ...
Head Of Customer Identity And Access Management, Managing Director Location: Princeton or Clifton N ... with various departments, including IT, marketing, and customer service, to enhance the bank ...
Position Summary The Regional Head of Customer Success (RHCS) is the senior customer-facing ... Contact Center (Customer Experience Centers), Technology & Service Operations, Financial Services ...
Position Summary The Regional Head of Customer Success (RHCS) is the senior customer-facing ... Contact Center (Customer Experience Centers), Technology & Service Operations, Financial Services ...
GM Energy, Head of Customer Success
Charleston, WV · On-site
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
GM Energy, Head of Customer Success
Charleston, WV · On-site
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
GM Energy, Head of Customer Success
Salt Lake City, UT · On-site
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
GM Energy, Head of Customer Success
Salt Lake City, UT · On-site
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
GM Energy, Head of Customer Success
Lincoln, NE · On-site
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
GM Energy, Head of Customer Success
Lincoln, NE · On-site
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
GM Energy, Head of Customer Success
Salem, OR · On-site
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
GM Energy, Head of Customer Success
Salem, OR · On-site
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
GM Energy, Head of Customer Success
Boise, ID · On-site
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
GM Energy, Head of Customer Success
Boise, ID · On-site
$160K - $246K/yr
... services. The ideal candidate can turn customer insight into action across GM. Hybrid/Remote: This ... Identify staffing needs and participate in the hiring process for the customer success department.
Head Of Customer Service Department information
See salary details
$18.75 - $19.45
3% of jobs
$19.45 - $20.15
9% of jobs
$20.15 - $20.85
10% of jobs
$21.02 is the 25th percentile. Wages below this are outliers.
$20.85 - $21.55
10% of jobs
$21.55 - $22.25
10% of jobs
$22.25 - $22.95
6% of jobs
The median wage is $23.02 / hr.
$22.95 - $23.65
10% of jobs
$23.65 - $24.34
10% of jobs
$24.73 is the 75th percentile. Wages above this are outliers.
$24.34 - $25.04
10% of jobs
$25.04 - $25.74
10% of jobs
$25.74 - $26.44
10% of jobs
$18
$23
$26
How much do head of customer service department jobs pay per hour?
As of Sep 15, 2026, the average hourly pay for head of customer service department in the United States is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $25.00 per hour, depending on experience, location, and employer.
What does a head of customer service do?
A head of customer service oversees the customer support department, develops strategies to improve service quality, manages staff, and ensures customer satisfaction. They often analyze performance metrics, implement training programs, and coordinate with other departments to address customer needs effectively.
What is the highest position in the head of customer service department?
The highest position in a customer service department is typically the Chief Customer Officer (CCO) or Vice President of Customer Service, responsible for overall strategy, customer experience, and departmental leadership. These roles often require extensive industry experience, leadership skills, and sometimes advanced certifications in customer experience management.
What cities are hiring for Head Of Customer Service Department jobs?
Cities with the most Head Of Customer Service Department job openings:
What states have the most Head Of Customer Service Department jobs?
States with the most job openings for Head Of Customer Service Department jobs include:
What are popular job titles related to Head Of Customer Service Department jobs?
For Head Of Customer Service Department jobs, the most frequently searched job titles are:
Head of Customer Support
Manhattan, NY • On-site
Pulse Games
Other
Re-posted 17 days ago
Job description
About Pulse Games
We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.
We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.
What You'll Do
- Build and scale a world-class customer support organization
- Define and execute support strategy across all player touchpoints, ensuring consistency and quality
- Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
- Track and optimize KPIs to drive continuous improvement
- Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
- Collaborate closely with product team to deliver safe and engaging player experiences
- Represent the player’s voice and make sure their perspective informs both product and operational decisions
What We're Looking For
- 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
- Proven experience in scaling support operations in mobile games
- Deep familiarity with support tools
- Strong analytical mindset; comfortable using data to make decisions and drive improvements
- Excellent leadership and people management skills
- Strong communication and collaboration skills across departments
- Must be based in the United States
We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:
https://www.pulsegames.org/candidate-privacy-policy/