Head Of Client Success Jobs in Michigan (NOW HIRING)

About Brkthru:

Brkthru was founded with a client-centric philosophy in an industry where service is often overlooked. Our mission is to be the preferred partner of local advertisers and agencies, creating and managing successful paid digital media campaigns for local, state, regional and national brands in nearly every B2C and B2B vertical and industry. Our campaigns reach customers on digital devices such as smartphones, tablets, computers and digital TV.

We are guided by our core values and we center them in the hiring process and our workday to build teams that exemplify Positive Attitude, Caring, Contribution, Communication, and Trust.

Why Brkthru?

Brkthru is the leading digital media solutions provider to mid-market agencies and brands with a trading team works in 20+ different digital media platforms. Our client-first philosophy sets us apart, consistently earning us a 90% client satisfaction rating, and equally impressive client retention is proof. We are growing quickly, ranking for the fourth year in-a-row to the Inc. 5000 Fastest Growing Private Companies in America for 2025, 2024, 2023, and 2022. We rank 324 in the Inc. Advertising & Marketing category and outpace some of the biggest agencies in the country.

The Opportunity

This is a new business sales position responsible for building a book of business and being responsible for client success post-sale. The Director of Client Success is responsible for hunting new territory and developing new business within an assigned geographic territory. This is a critical and highly visible position that is integral to growing revenue and maintaining client relationships at Brkthru. The Director of Client Success (CSD) reports to the Regional Director (RD) of Client Success.

Location:

This is an in-market sales role with travel for client meetings and internal meetings required. The role requires at least 25% client travel (local, regional, and national) plus internal travel for sales meetings as needed. 

Brkthru operates as a fully remote company with occasional mandatory travel for training and offsites, provided with advance notice, and in-market travel for sales positions. We uphold the expectation that all team members maintain a dedicated and reliable workspace, free from distractions, to ensure optimal productivity. This role also requires client travel.

Responsibilities:

• Curate and maintain a solid and legitimate pipeline of active and pending business
• Conduct thorough needs analyses across all verticals, industries and business types
• Ability to close and win business consistently
• Keep abreast of the latest industry trends
• Ability to solve problems and have direct conversations both internally and externally
• Prepare regular sales reports as well as territory plans
• Identifying potential customers through networking initiatives, cold-calling, etc.
• Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers
• Resolve customer complaints in a timely and professional manner to maintain customer loyalty
• Maintain monthly collections to company standards
• Established ability to maintain long term client relationships
• Responsible for receiving customer referrals and client testimonials
• Maintain an accurate and up to date CRM system at all times
• Ability to be timely and be present for all meetings
• Performs other duties as assigned

• 6+ years of experience in new business sales within the advertising industry
• 3+ Digital Media experience highly preferred (Programmatic, CTV/OTT, Audio, DOOH, etc)
• Demonstrate exceptional organizational, problem solving, and customer service skills
• Excellent internal communication within all departments
• Possess and demonstrate the company Core Values
• Proven track record of achieving (or exceeding!) sales quotas
• Ability to travel for client and internal meetings as need
• Based within a priority sales market

Benefits:

• This is a base plus commission position. The base compensation range for this role is between $80,000-120,000 commensurate with experience and skills identified during the interview process. OTE includes the base salary and potential commission earnings. OTE potential is dependent on individual performance and sales success.
• This is a full-time, exempt position.
• We are a remote and flexible workplace (yay no commuting).
• Medical/ Dental/ Vision/ HSA and FSA/ Long Term Disability/ Life and AD&D/ and more….
• Company paid Short Term Disability.
• 401k Retirement plan with company match.
• Pizza Fridays/ Hub Hangouts.
• Reimbursement of Home Office Expenses.
• A generous number of Holidays, PTO, and summer Fridays.

Brkthru Hiring and AI Usage

Brkthru welcomes candidates to use AI tools for proofreading or strengthening their resume, but submitting AI-generated cover letters, resumes, or work samples that do not accurately represent a candidate’s skills will be considered a red flag. The use of AI-powered 'whispering bots' or real-time answer-generation apps during live interviews is strictly prohibited.

Brkthru may use artificial intelligence (AI) and automated tools to assist in the hiring process however, all hiring decisions are made by people.

We’re proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender, gender identity or expression, pregnancy (including childbirth, lactation, and related conditions), national origin or ancestry, ethnicity, age, family status, marital status, veteran or military status, the presence of a medical condition or physical or mental disability, height, weight, misdemeanor arrest record, genetic information, citizenship, hair (including texture or protective hairstyle), or any other characteristic protected by applicable law, and encourage all applicants to apply.