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Head Customer Service Jobs in Indiana (NOW HIRING)

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Have full mobility and can work with your hands above your head * Can stand for extended periods of ...

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Have full mobility and can work with your hands above your head * Can stand for extended periods of ...

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Have full mobility and can work with your hands above your head * Can stand for extended periods of ...

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Have full mobility and can work with your hands above your head * Can stand for extended periods of ...

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Have full mobility and can work with your hands above your head * Can stand for extended periods of ...

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Have full mobility and can work with your hands above your head * Can stand for extended periods of ...

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Have full mobility and can work with your hands above your head * Can stand for extended periods of ...

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... Have full mobility and can work with your hands above your head * Can stand for extended periods of ...

Showing results 41-60

Head Customer Service information

See Indiana salary details

$8

$16

$28

How much do head customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for head customer service in Indiana is $16.82, according to ZipRecruiter salary data. Most workers in this role earn between $12.39 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Head Customer Service vs Customer Service Manager?

AspectHead Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service strategy, sets policies, manages multiple teamsManages daily customer service operations, supervises team members, handles escalations
Required CredentialsOften requires leadership experience, relevant certifications, and industry knowledgeTypically requires customer service experience, leadership skills, and relevant training
Work EnvironmentStrategic, leadership-focused, often in upper managementOperational, team-focused, in customer service departments
Industry UsageCommon in larger organizations with multiple customer service teamsFound in organizations of various sizes, more hands-on

The Head Customer Service role is strategic and leadership-oriented, focusing on overall customer service policies and direction. In contrast, the Customer Service Manager handles daily operations and team supervision. Both roles require customer service experience, but the Head Customer Service typically involves higher-level planning and management responsibilities.

What does a head of customer service do?

A head of customer service oversees the customer support department, develops strategies to improve service quality, manages a team of customer service managers and representatives, and ensures customer satisfaction. They analyze customer feedback, implement policies, and often use customer relationship management (CRM) tools to monitor performance and address issues.

What is the highest position in head customer service?

The highest position in customer service management is typically the Director of Customer Service or Vice President of Customer Experience, responsible for overseeing overall customer satisfaction strategies and leading large teams. These roles often require extensive experience, leadership skills, and knowledge of customer service tools and metrics.

What are the most commonly searched types of Customer Service jobs in Indiana?

The most popular types of Customer Service jobs in Indiana are:

Infographic showing various Head Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,977 per year, or $16.8 per hour.

Customer Service Advisor

VIOC

Columbus, IN • On-site

$17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago


Valvoline Instant Oil Change rating

5.9

Company rating: 5.9 out of 10

Based on 499 frontline employees who took The Breakroom Quiz

269th of 371 rated vehicle maintenance


Job description

What You'll Do:

As a Customer Service Advisor, you are often the first and last face our customers see. You will create lasting

impressions and build loyal customers by using product knowledge and services to present oil change options and

additional services. No matter your experience, our training program will prepare you to communicate successfully

with our guests and provide you with the skills and confidence to be exceptional under the hood. We will help you

become an expert on our products, services, and company knowledge.


JOB LOCATION: 2965 N National Rd, Columbus, IN, 47201


At VIOC, "It all starts with our people." Creating a diverse and welcoming workplace with team members from varied

backgrounds and experiences is our highest priority. People of color, women, LGBTQIA+, veterans, and persons with

disabilities are strongly encouraged to apply.


The perks and benefits we'll provide you*:

  • Competitive weekly pay - $17.50 per hour
  • Paid on-the-job training - No previous automotive experience is required
  • Flexible work schedule: No late evenings or holidays
  • Paid time off (PTO), and holiday pay
  • Company provided uniforms and tools
  • Tuition and certification assistance and access to a FREE online university
  • Medical and prescription drug coverage - with Health Savings Account contributions
  • Dental, vision, and 401(k) retirement savings plans - 100% match up to 5%
  • We promote from within - a commitment we are passionate about
  • Back-up Child and Elder Care
  • 50% discount on Valvoline Instant Oil Change (VIOC) automotive services


*Terms and conditions apply, and benefits may differ depending on location.


What you'll need to succeed:

  • Comfortable suggesting additional services to guests based on inspection and/or manufacturer and Valvoline recommendations
  • Effective interpersonal and oral communication skills
  • Interacting with people face-to-face
  • Eagerness to learn and grow
  • Occasionally lift up to 50 pounds
  • Willing to be top-side technician cross-trained
  • Have full mobility and can work with your hands above your head
  • Can stand for extended periods of time and climb stairs
  • Comfortable working in a non-climate-controlled environment
  • This role requires the ability to review, read, and understand written and digital training materials, safety procedures, labels, and operational instructions
  • English fluency in reading, writing, and speaking


How you'll advance in your career:

At Valvoline Instant Oil Change (VIOC), your roadmap to career advancement is limitless! Click here to learn more and

to hear from some of our 'Vamily' members. With an award-winning training program, commitment to safety, and fair

and honest values, we're here to help you reach every milestone.


*Terms and conditions apply, and benefits may differ depending on location


Valvoline is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for

employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The Company endeavors to make its recruitment process accessible to any and all users. Reasonable accommodations will be provided, upon request, to applicants with disabilities in order to facilitate equal opportunity throughout the recruitment and selection process. Please contact Human Resources at 1.833.VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any aspect of the recruitment and selection process. The contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.


What Valvoline Instant Oil Change employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Valvoline Instant Oil Change logo

About Valvoline Instant Oil Change

Sourced by ZipRecruiter

Valvoline Instant Oil Change, located in Lexington, KY, USA, is a well-known player in the automotive services industry. Operating under the domain vioc.com, the company offers a wide range of vehicle maintenance services, including quick and efficient oil changes, radiator and transmission fluid changes, tire rotation, and many more. Founded over 25 years ago, the company quickly developed a reputation for high-quality services and exceptional customer care which remains at the core of its operation today. Moreover, its services are synonymous with being fast and convenient, recognizing the importance of people's time in today's fast-paced world.

Industry

Oil and coal products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Lexington, KY, US