Miami, FL · On-site
$132K - $169K/yr
Head of GTM Operations About eMed eMed is a pioneering digital health leader built on its ... Client Success & Retention • Build and lead a high-performing Client Success team to drive ...
Miami, FL · On-site
$132K - $169K/yr
Head of GTM Operations About eMed eMed is a pioneering digital health leader built on its ... Client Success & Retention • Build and lead a high-performing Client Success team to drive ...
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an ...
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an ...
Head of Client Operations (Cold Email, Client Success, Campaign Performance - Remote, U.S. Hours) About the Role We're hiring a Head of Client Operations to own everything that happens after a client ...
Head of Client Operations (Cold Email, Client Success, Campaign Performance - Remote, U.S. Hours) About the Role We're hiring a Head of Client Operations to own everything that happens after a client ...
Saint Petersburg, FL · On-site
$40K - $55K/yr
Our name stands for Hittem' Over the Head in other words, to bludgeon with awesomeness. It can be ... fellow client success managers and supervisor to review team updates and SEO trends. * 10% ...
New
Quick apply
Saint Petersburg, FL · On-site
$40K - $55K/yr
Our name stands for Hittem' Over the Head in other words, to bludgeon with awesomeness. It can be ... fellow client success managers and supervisor to review team updates and SEO trends. * 10% ...
New
Saint Petersburg, FL · On-site
$40K - $55K/yr
Our name stands for Hittem' Over the Head - in other words, to bludgeon with awesomeness. It can be ... fellow client success managers and supervisor to review team updates and SEO trends. * 10% ...
Saint Petersburg, FL · On-site
$40K - $55K/yr
Our name stands for Hittem' Over the Head - in other words, to bludgeon with awesomeness. It can be ... fellow client success managers and supervisor to review team updates and SEO trends. * 10% ...
Chicago, IL · On-site
$64K - $80K/yr
About The Opportunity The Client Success Associate is responsible for all aspects of the post-sales ... You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining ...
Chicago, IL · On-site
$64K - $80K/yr
About The Opportunity The Client Success Associate is responsible for all aspects of the post-sales ... You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining ...
Chicago, IL · Hybrid
$64K - $80K/yr
About The Opportunity The Client Success Associate is responsible for all aspects of the post-sales ... You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining ...
Chicago, IL · Hybrid
$64K - $80K/yr
About The Opportunity The Client Success Associate is responsible for all aspects of the post-sales ... You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining ...
Chicago, IL · Hybrid
$64K - $80K/yr
About The Opportunity The Client Success Associate is responsible for all aspects of the post-sales ... You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining ...
Quick apply
Chicago, IL · Hybrid
$64K - $80K/yr
About The Opportunity The Client Success Associate is responsible for all aspects of the post-sales ... You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining ...
Chicago, IL · Hybrid
$64K - $80K/yr
About The Opportunity The Client Success Associate is responsible for all aspects of the post-sales ... You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining ...
Chicago, IL · Hybrid
$64K - $80K/yr
About The Opportunity The Client Success Associate is responsible for all aspects of the post-sales ... You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining ...
Chicago, IL · On-site
$64K - $80K/yr
About The Opportunity The Client Success Associate is responsible for all aspects of the post-sales ... You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining ...
Chicago, IL · On-site
$64K - $80K/yr
About The Opportunity The Client Success Associate is responsible for all aspects of the post-sales ... You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining ...
This role reports to the Head of Customer Success . What You'll Do * Own the Embedded Client Experience * Serve as the primary day‑to‑day operational lead for the client * Run weekly client ...
This role reports to the Head of Customer Success . What You'll Do * Own the Embedded Client Experience * Serve as the primary day‑to‑day operational lead for the client * Run weekly client ...
Manhattan, NY · On-site
$120K - $155K/yr
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an ...
Manhattan, NY · On-site
$120K - $155K/yr
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an ...
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an ...
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an ...
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an ...
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an ...
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an ...
As a Vice President, Client Success Team Lead within Chase Media Solutions, you will report to the Head of Client Success and lead a team focused on maximizing revenue growth and retention through an ...
Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics * Ensure strong client outcomes and satisfaction, with a ...
New
Partner closely with the Global Pharma Practice Head and India delivery teams across AI, MLOps, LLMOps, cloud engineering, and analytics * Ensure strong client outcomes and satisfaction, with a ...
New
Philadelphia, PA · On-site
$135K/yr
We're looking for an exceptional Head of Client Services to lead, develop, and scale our client ... Client Success & Retention * Own the overall customer experience after implementation. * Develop ...
Philadelphia, PA · On-site
$135K/yr
We're looking for an exceptional Head of Client Services to lead, develop, and scale our client ... Client Success & Retention * Own the overall customer experience after implementation. * Develop ...
Head of Client Services - USA Location: Philadelphia, PA (Travel across the US as required) Reports ... You'll lead the teams responsible for onboarding, account management, customer success, and client ...
Head of Client Services - USA Location: Philadelphia, PA (Travel across the US as required) Reports ... You'll lead the teams responsible for onboarding, account management, customer success, and client ...
New York, NY · On-site
$250K - $325K/yr
For our business, for clients, and for you Head of Client Relationship Management, North America ... The role drives execution of Apex's Client Success Model, strengthens seniorlevel client engagement ...
New York, NY · On-site
$250K - $325K/yr
For our business, for clients, and for you Head of Client Relationship Management, North America ... The role drives execution of Apex's Client Success Model, strengthens seniorlevel client engagement ...
New York, NY · On-site
$250K - $325K/yr
For our business, for clients, and for you Head of Client Relationship Management, North America ... The role drives execution of Apex's Client Success Model, strengthens senior-level client ...
New York, NY · On-site
$250K - $325K/yr
For our business, for clients, and for you Head of Client Relationship Management, North America ... The role drives execution of Apex's Client Success Model, strengthens senior-level client ...
$38.5K - $51.3K
2% of jobs
$51.3K - $64K
4% of jobs
$64K - $76.8K
7% of jobs
$76.8K - $89.6K
6% of jobs
$96.3K is the 25th percentile. Wages below this are outliers.
$89.6K - $102.4K
9% of jobs
$102.4K - $115.1K
12% of jobs
The median wage is $121.5K / yr.
$115.1K - $127.9K
18% of jobs
$127.9K - $140.7K
14% of jobs
$142.7K is the 75th percentile. Wages above this are outliers.
$140.7K - $153.5K
15% of jobs
$153.5K - $166.2K
7% of jobs
$166.2K - $179K
5% of jobs
$38.5K
$121.4K
$179K
Cities with the most Head Client Success job openings:
The most popular types of Client Success jobs are:
States with the most job openings for Head Client Success jobs include:
For Head Client Success jobs, the most frequently searched job titles are:
Miami, FL • On-site
$132K - $169K/yr
Other
Posted 8 days ago
VP of Delivery & Client Success
Location: eMed HQ, Miami, FL 33132
Department: Delivery & Client Success
Reports to: Head of GTM Operations
About eMed
eMed is a pioneering digital health leader built on its Empathetic AI™ Population Health Platform. Our primary mission is to provide large employers, state/federal governments, unions, and payers with unique healthcare solutions aimed at reducing obesity, improving employee health, and lowering company healthcare costs. Our integrated GLP-1 medication weight management program utilizes state-of-the-art at-home blood collection kits and connected clinical telehealth services to screen, onboard, and manage qualified candidates, ensuring medication adherence and effective management of side effects through continuous telehealth support.
Position Summary
The Vice President of Delivery and Client Success will be responsible for ensuring our solutions are implemented successfully, our clients achieve their desired outcomes, and our operations scale efficiently. This role combines strategic leadership with hands-on execution, focusing on driving product adoption, operational excellence, and customer satisfaction.
Key Responsibilities
Client Delivery & Implementation
• Lead the successful deployment of eMeds solutions, ensuring seamless client onboarding, integration, and ongoing optimization.
• Develop and refine implementation frameworks to improve efficiency and scalability.
• Collaborate with Product, Engineering, and Sales to align client needs with technology and service capabilities.
• Establish KPIs to measure and improve delivery timelines, adoption rates, and client satisfaction.
Client Success & Retention
• Build and lead a high-performing Client Success team to drive adoption, engagement, and retention.
• Act as a trusted advisor to key clients, proactively addressing challenges and identifying expansion opportunities.
• Develop a structured approach to ongoing client education, training, and support.
• Monitor client health metrics and implement proactive strategies to mitigate churn.
Operational Leadership
• Define and optimize processes for scalable operations, ensuring seamless coordination across teams.
• Implement best practices for project management, ensuring alignment between client expectations and internal capabilities.
• Partner with the CEO and leadership team to drive growth, efficiency, and profitability.
• Identify and implement automation, tools, and strategies to enhance operational effectiveness. Partner with Sales and Operations Leadership
Team Development & Leadership
• Build and mentor a team of high-performing professionals across delivery, customer success, and support functions.
• Foster a culture of accountability, continuous improvement, and customer-centricity.
• Establish training programs to develop internal talent and improve service delivery.
Qualifications & Experience
• 10+ years of experience in healthcare technology, SaaS, or digital health, with leadership experience in delivery, operations, or client success.
• Proven track record of managing enterprise-level client relationships and driving successful implementations.
• Strong operational acumen with experience scaling processes and teams in a fast-growth environment.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Experience leading cross-functional teams, including Product, Engineering, and Sales.
• Deep understanding of healthcare regulations, interoperability, and payer/provider ecosystems (preferred).
Why Join eMed?
If you are a visionary technology leader passionate about transforming healthcare through innovation, we invite you to apply and join us in shaping the future of digital health at eMed.
