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Hawks Cay Jobs (NOW HIRING)

EOS Hospitality

Rooms Division Director

Marathon, FL · On-site

About Hawks Cay Resort Hawks Cay Resort blends tropical luxury with the adventurous spirit of the Florida Keys, creating an unparalleled island escape on the secluded 60-acre island of Duck Key. This ...

Hawks Cay Resort

Engineering Manager

Marathon, FL · On-site

At Hawks Cay Resort, we believe our people are our greatest asset. We offer a collaborative and engaging work environment, opportunities for growth, and the chance to build your career in one of the ...

Hawks Cay Resort

PBX Agent

Marathon, FL · On-site

Hawks Cay Resort is currently seeking guest experience PBX Agents to join our dynamic call center team! Successful candidates will possess the following skills and expertise: * 1+ year direct related ...

EOS Hospitality

Maintenace Engineer

Marathon, FL

Job Overview We are seeking a skilled and motivated Maintenance Engineer to join our dynamic team at Hawks Cay Resort. The Maintenance Engineer will play a key role in ensuring the safety ...

EOS Hospitality

Maintenace Engineer

Marathon, FL · On-site

Job Overview We are seeking a skilled and motivated Maintenance Engineer to join our dynamic team at Hawks Cay Resort. The Maintenance Engineer will play a key role in ensuring the safety ...

EOS Hospitality

Executive Sous Chef

Marathon, FL

$63K - $81K/yr

The Executive Sous Chef supports the Executive Chef in overseeing all culinary operations across Hawks Cay Resort, ensuring exceptional food quality, consistency, and presentation that align with ...

EOS Hospitality

Executive Sous Chef

Marathon, FL · On-site

$63K - $81K/yr

The Executive Sous Chef supports the Executive Chef in overseeing all culinary operations across Hawks Cay Resort, ensuring exceptional food quality, consistency, and presentation that align with ...

EOS Hospitality

F&B Manager

Marathon, FL · On-site

The Food & Beverage Manager is responsible for overseeing food and beverage operations at the various outlets onsite at Hawks Cay Resort, ensuring exceptional guest experiences that align with brand ...

Hawks Cay Resort

Esthetician- On Call

Marathon, FL · On-site

Position Summary The On-Call Esthetician provides professional skincare and spa services to guests at Hawks Cay Resort. This position supports the spa team during peak periods, high occupancy, and ...

EOS Hospitality

Director of Catering

Marathon, FL · On-site

Benefits Hawks Cay Resort offers a competitive compensation package that includes: * Competitive base salary plus performance-based bonus and commission opportunities. * Comprehensive health, dental ...

EOS Hospitality

F&B Manager

Marathon, FL · On-site

The Food & Beverage Manager is responsible for overseeing food and beverage operations at the various outlets onsite at Hawks Cay Resort, ensuring exceptional guest experiences that align with brand ...

EOS Hospitality

Housekeeping Supervisor

Marathon, FL · On-site

Ensure all team members follow policies and procedures outlined in the Hawks Cay Resort Handbook * Coordinate with Rental Management and Engineering for repairs, maintenance, and broken items

EOS Hospitality

Activities Supervisor

Marathon, FL

Ensure all activities reflect the Hawks Cay Resort brand standards and exceed guest expectations * Actively engage with guests to promote activities, handle inquiries, and personalize experiences

EOS Hospitality

PBX Agent

Marathon, FL

Hawks Cay Resort is currently seeking guest experience PBX Agents to join our dynamic call center team! Successful candidates will possess the following skills and expertise: * 1+ year direct related ...

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Hawks Cay information

What are the key skills and qualifications needed to thrive as a hospitality professional at Hawks Cay Resort, and why are they important?

To thrive as a hospitality professional at Hawks Cay Resort, you need customer service excellence, attention to detail, and relevant experience or education in hospitality or tourism. Familiarity with property management systems (PMS), reservation software, and safety certifications such as CPR or food handling are often required. Outstanding communication, teamwork, and problem-solving skills set exceptional candidates apart in guest-facing roles. These skills and qualifications ensure consistently high guest satisfaction and efficient resort operations in a competitive hospitality environment.

What are some unique challenges and rewards of working at Hawks Cay Resort?

Working at Hawks Cay Resort offers the unique experience of serving guests in a vibrant, waterfront destination in the Florida Keys. Employees often collaborate across departments like hospitality, recreation, and guest services to ensure memorable stays. The fast-paced environment, especially during peak seasons, can be demanding but provides a great opportunity to develop problem-solving and teamwork skills. Career advancement is supported through ongoing training and opportunities to move into supervisory roles, making it a rewarding place to build a long-term hospitality career.

What is the difference between Hawks Cay vs Resort Staff?

AspectHawks CayResort Staff
Primary RoleHospitality and resort management, guest services, activitiesVarious roles including front desk, housekeeping, food service
Required CredentialsCustomer service skills, hospitality experience, certifications vary by roleCustomer service skills, relevant certifications depending on position
Work EnvironmentResort setting, outdoor and indoor activities, guest interactionResort environment, diverse roles, team-based
Industry UsagePart of hospitality and tourism industryPart of hospitality, tourism, and service industry

Hawks Cay is a specific resort known for its hospitality services and guest experiences, while Resort Staff refers broadly to employees working in various roles within resorts. Both involve customer service in a resort setting, but Hawks Cay emphasizes resort management and guest activities, whereas Resort Staff encompasses a wider range of service roles across multiple resorts.

What is a Hawks Cay job?

A Hawks Cay job refers to a position at Hawks Cay Resort, a popular resort located in the Florida Keys. Jobs at Hawks Cay span various departments, including hospitality, food and beverage, recreation, and maintenance. Employees enjoy a dynamic work environment, opportunities for career growth, and access to resort amenities. Working at Hawks Cay often involves delivering high-quality guest experiences in a tropical setting.

What is a Hawks Cay employee?

A Hawks Cay employee works at Hawks Cay Resort, a popular destination resort located in the Florida Keys. Employees at Hawks Cay can hold a variety of positions, including hospitality, food and beverage service, housekeeping, recreation, and management roles. Working at Hawks Cay typically involves providing excellent customer service to guests, maintaining resort facilities, and ensuring a memorable vacation experience. Employees often enjoy a dynamic work environment and opportunities for professional growth within the hospitality industry.
More about Hawks Cay jobs
What states have the most Hawks Cay jobs? States with the most job openings for Hawks Cay jobs include:
What job categories do people searching Hawks Cay jobs look for? The top searched job categories for Hawks Cay jobs are:
Hawks Cay jobs near you
Infographic showing various Hawks Cay job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Rooms Division Director

EOS Hospitality

Marathon, FL • On-site

Full-time

Medical, Dental, Vision

Posted 3 days ago

EOS Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

About Hawks Cay Resort
Hawks Cay Resort blends tropical luxury with the adventurous spirit of the Florida Keys, creating an unparalleled island escape on the secluded 60-acre island of Duck Key. This 177-room resort and 200 villas, featuring Caribbean-inspired rooms and private villas, offers five sparkling pools, a full-service marina, and unique experiences like dolphin encounters and world-class dining at Salt + Ash by Michelin-starred chef Jeremy Ford. With exceptional service and endless aquatic adventures, Hawks Cay delivers a vibrant yet relaxing retreat in the heart of the Keys.
Key Responsibilities
Operations Management
  • Manage and supervise operations of the front desk, bell services, Villas, reservations teams and Housekeeping ensuring high-quality guest service as per Hawks Cay's standards.
  • Oversee check-in/check-out processes, ensuring efficient guest interactions and accurate billing.
  • Coordinate bell services for luggage handling and guest assistance, maintaining a welcoming and professional demeanor.
  • Ensure security protocols are enforced to maintain a safe environment for guests and staff across the oceanfront property.
  • Supervise reservations to optimize occupancy, manage booking systems, and handle special requests, aligning with the resort's revenue goals.

Guest Experience
  • Uphold Hawks Cay's commitment to anticipatory and personalized service, addressing guest needs proactively with a focus on luxury and hospitality.
  • Handle escalated guest concerns, ensuring prompt resolution to maintain high satisfaction scores.
  • Collaborate with other departments (e.g., housekeeping, spa, dining, marina) to deliver a cohesive guest experience across the resort's amenities, including multiple pools and dining venues.

Staff Management
  • Recruit, train, and mentor department managers and staff, fostering a diverse and culturally inclusive workplace.
  • Develop schedules to ensure adequate staffing while balancing operational needs with employee work-life balance.
  • Implement training programs to enhance skills in customer service, safety, and reservation systems.

Operational Efficiency & Compliance
  • Monitor and manage departmental budgets, ensuring cost-effective operations while maintaining luxury standards.
  • Oversee maintenance of front office systems, including booking software and security protocols.
  • Ensure compliance with resort policies, including non-smoking rules, accessibility accommodations, and pet policies.

Performance Metrics
  • Track key performance indicators (KPIs) such as guest satisfaction scores, occupancy rates, and departmental revenue contributions.
  • Analyze feedback from platforms like Tripadvisor and internal surveys to identify areas for improvement.

Qualifications
  • Bachelor's degree in hospitality management, business administration, or a related field (preferred).
  • Minimum of 5-7 years of experience in hotel operations, with at least 3 years in a supervisory or managerial role overseeing front office, reservations, villas, or related areas.
  • Proven leadership skills with experience managing diverse teams in a high-paced, luxury hospitality environment.
  • Strong knowledge of reservation systems (PMS), front office operations, revenue management, and security protocols.
  • Exceptional communication, problem-solving, and interpersonal skills.
  • Familiarity with the Florida Keys market and luxury traveler expectations is a plus.
  • Ability to work flexible hours, including weekends and holidays.

Work Environment Fast-paced, guest-facing leadership role at a full-service oceanfront resort in Duck Key, Florida. This position offers a stunning island setting with access to resort amenities (based on availability) and opportunities for professional growth.
Benefits
  • Competitive salary
  • Medical, dental, vision, and ancillary benefits
  • Potential discounts at sister properties
  • Opportunities for professional development in a high-profile luxury resort

Equal Employment Opportunity (EEOC) Hawks Cay Resort is an Equal Opportunity Employer (EOE). We recruit, employ, train, compensate, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other basis protected by applicable federal, state, or local law.
We are committed to providing a workplace free from discrimination and harassment and to fostering a diverse, inclusive, and equitable environment for all team members and applicants.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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