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Company Summary:

At Häns Kissle, we strive to deliver the simple goodness of home in every bite. Founded in 1984, Häns Kissle began as the regional commissary for a small, high-end grocery chain in New England, MA, crafting fresh, upscale prepared foods and deli salads. Today we have two manufacturing facilities in Massachusetts and North Carolina. 

Purpose:

The FSQR Supervisor ensures that all food manufacturing operations meet applicable regulatory, certification, and customer requirements while supporting and continuously improving the Food Safety and Quality Assurance (FSQA) Management System. This role provides direct leadership to FSQA team members, oversees sanitation and food safety programs, and ensures compliance with FDA, USDA, FSMA, HACCP, GFSI (e.g., SQF), and customer standards. The Supervisor assists in representing the QA/FSQA during audits and inspections, and drives a culture of accountability, safety, and continuous improvement.

Key Responsibilities:

Leadership & Oversight

• Always Represent and model Quality Assurance and Food Safety principles.
• Supervise and develop FSQA team members, ensuring adherence to SQF, HACCP, FSMA, SOPs, and company standards.
• Conduct regular employee performance reviews, provide constructive feedback, and support career development.
• Resolve cross-functional operational issues in partnership with Production, R&D, and Supply Chain.
• Regularly present on the plant floor to maintain real-time knowledge of production, sanitation, and QC operations.
• Host or assist with USDA inspectors and customer auditors as needed.
• Sign off on records within 7 days or prior to product shipment, represent QA/FSQA during audits and inspections, and drive a culture of accountability, safety, and continuous improvement.

Regulatory Compliance

• Monitor and interpret changes in food safety regulations and industry standards (FDA, USDA, FSMA, HACCP, SQF, etc.); communicate updates to cross-functional teams and direct reports.
• Maintain and manage regulatory documentation including labels, certifications (Kosher, Organic, Non-GMO), licenses, and supplier records.
• Review and approve ingredients, packaging, and labels for compliance with food labeling laws, allergen declarations, and nutrition facts panel requirements.
• Prepare and submit regulatory filings; respond to inquiries from regulatory agencies and customers.
• Pertaining to paper records and Redzone; Sign off on HACCP and other documentation and records.

Food Safety & Quality Assurance (FSQA)

• Lead verification and validation activities for Preventive Controls, CCPs, and prerequisite programs; identify risks and ensure timely corrective actions.
• Conduct and lead internal audits to ensure facility-wide compliance with GFSI and regulatory requirements.
• Oversee sanitation activities to ensure compliance with company policies, regulatory standards, and food safety requirements; provide verification and documentation to support audit readiness.
• Direct and support root cause analysis and corrective action activities for non-conformances, customer complaints, and supplier violations.
• Obtain a full understanding of and train team members to conduct product checks (weights, labels, packaging, visual, and taste) and safety checks (temperature, allergen controls, metal detector, and x-ray).
• Collaborate with R&D on new product development and risk assessment.

Documentation & System

• Ensure thorough and accurate recording and communication of all tests, measurements, inspections, and results.
• Maintain accurate paperwork for product, sanitation, and food safety checks.
• Utilize Redzone and other compliance/quality management systems to monitor facility compliance and troubleshoot issues.
• Apply a systems-oriented approach: maintain a deep understanding of required systems, practices, and SOPs, and drive improvements where needed.

Training & Continuous Improvement

• Develop and conduct training for employees on food safety, regulatory compliance, sanitation procedures, and GMPs.
• Collaborate and communicate risk-based decisions effectively and in a timely manner to support Production and customer needs.
• Identify opportunities for continuous improvement in FSQA systems, waste reduction, and other plant-wide initiatives.
• Support crisis management and recall readiness, including traceability exercises and documentation reviews.

Other

• Perform other supervisory duties as required in support of business and operational needs.

Qualifications & Requirements:

• Education: High school diploma or GED required; Associate’s or Bachelor’s degree in Food Science, Microbiology, Chemistry, or a related field preferred. Equivalent combinations of education and relevant work experience will be considered.
• Experience: 4–6 years in food manufacturing, regulatory compliance, or quality assurance, including at least 1–2 years in a leadership or supervisory role.
• Certifications (Preferred): HACCP, PCQI, SQF Practitioner, Internal Auditing.

• Strong leadership skills: proven ability to manage and develop a team.
• Effective communicator with strong documentation and organizational skills.
• Risk-based decision making, with the ability to communicate decisions and rationale (“the why”) to adequately support operations and customer needs.
• Ability to analyze data, troubleshoot problems, and implement effective solutions.
• Experience with regulatory and third-party audits, food labeling, and EMP.
• Strong knowledge of food safety and quality regulations (HACCP, GMP, SQF, USDA, FDA).
• Proficiency in Microsoft Office (Excel, Word) and compliance/quality management systems.
• Bilingual in English and Spanish preferred.

Work Environment & Expectations:

• Office/Lab (30%) – Examples include Data analysis, documentation reviews, employee 1-1 sessions and/or reviews.
• Plant Floor (70%) – Refrigerated and wet environments; requires lifting and standing.
• Must be able to work flexible shifts, including weekends and holidays as needed. This is a salaried position. Work hours may vary and standard shifts may extend beyond 8 hours, flexibility is expected to meet the needs of the business.

We Take Care of Our Team

Position offers a starting salary range of $60,500 - $102,900, with a target compensation of approximately $80,000. Actual pay will be determined based on skills, experience, qualifications, and geographic location.

Benefits include annual target bonus program; 401k company contribution with company match up to 5%, Starting at 3 weeks paid time off; 10+ calendar holidays; up to 12 weeks paid parental bonding leave; employee assistance program; comprehensive healthcare plans and wellness programs; pet insurance, legal shield and identity theft protection; short-term and long-term disability plans.

Hans Kissle takes pride in its people and product. We strongly believe in our philosophy to uphold the highest level of integrity in everything we do. Each employee is expected to understand and act appropriately per our philosophy and policies. This job description reflects essential functions assigned by management which are subject to change at any time.

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