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Guest Service Assistant Jobs in Michigan (NOW HIRING)

Marriott

Guest Service Representative

Romulus, MI · On-site

$13 - $16/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... assist individuals with disabilities; thank guests with genuine appreciation. Speak with others ...

Marriott

Guest Service Representative

Detroit, MI · On-site

$20.65/hr

... Guest Services Operations Location 400 Renaissance Ctr, Detroit, Michigan, United States, 48243 ... assist individuals with disabilities; thank guests with genuine appreciation. Speak with others ...

Marriott

Guest Service Representative

Detroit, MI · On-site

$13.25 - $16.25/hr

Process all guest requests and relay messages. Print contingency lists to have a record of all ... assist individuals with disabilities; thank guests with genuine appreciation. Speak with others ...

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Guest Service Assistant information

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How much do guest service assistant jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for guest service assistant in Michigan is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $18.03 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in Michigan?

The most popular types of Guest Service jobs in Michigan are:

What are popular job titles related to Guest Service Assistant jobs in Michigan?

For Guest Service Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Guest Service Assistant jobs in Michigan look for?

The top searched job categories for Guest Service Assistant jobs in Michigan are:

What cities in Michigan are hiring for Guest Service Assistant jobs?

Cities in Michigan with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 3% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $32,958 per year, or $15.8 per hour.

Guest Service Associate

Busch's Inc.

Tecumseh, MI

$14.50/hr

Full-time

Re-posted 19 days ago

Job description

Starting wage up to: $14.50/hr. with experience

Food Lovers Unite!

Busch’s is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!

What’s in store?

  • Flexible schedules
  • Employee discounts
  • 401K with company match
  • Tuition reimbursement
  • Daily Pay available

Ready to spice up your job and grow with us? Apply now and let’s create the perfect pear together!

Accountabilities:

  • Bag guest groceries following Busch’s bagging procedures and guest requests.
  • Determine carry out or drive up needs and assist guests in taking purchase to their vehicles.
  • Assist guests with questions, purchases and locating product.
  • Retrieve carts from parking lot.
  • Maintain bottle return area.
  • Clean and stock restrooms.
  • Empty trash.
  • Perform floor sweeps.
  • Respond to and clean up spills and broken merchandise
  • Return items left behind to their proper location.
  • Stock bags on lanes.
  • Miscellaneous cleaning functions as assigned.
  • Adhere to all Busch’s policies, practices and procedures.
  • Build strong working relationships with guests, vendors and associates.
  • Exemplify key concepts of hospitality when interacting with guests.
  • Work in a fast-paced, high-demand environment where time-sensitive processes may contribute to elevated levels of stress.

Requirements:

  • No education or previous experience is necessary.
  • Proficient communication skills, including written, verbal and listening skills.
  • Proficient cleaning abilities to meet visual standards.

Busch’s is a family owned premier grocery retailer with multiple stores in Southeast Michigan. We are consistently recognized by our guests as an industry leader when it comes to service, product selection, store design and overall atmosphere. You can take pride in being a member of the Busch’s family and working in an environment where we truly care about our guests and the products we serve. We also take great care of the associates that take care of our guests. At Busch’s, we realize that without caring, motivated and personable associates, there would be no guests to serve.