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Guest Service Assistant Jobs in Michigan (NOW HIRING)

Boyne Resorts

Guest Service Agent

Boyne Falls, MI · On-site

$14.25 - $18/hr

Overview As a Guest Service Agent , you will be responsible for providing exceptional guest service ... You will also assist with general inquiries regarding rates and resort policies, lesson bookings ...

New

ZUZU DETROIT

Guest Service Ambassador

Detroit, MI · On-site

$18 - $20/hr

Monitor capacity limits and assist with crowd flow during peak hours.* Follow all safety and ... Guest service and experience * Observation and communication * De-escalation of situations * Prompt ...

Pizza Ranch

Guest Service Manager

Muskegon, MI · On-site

As a Guest Services Manager, you will be challenged to exceed the expectations of our guests by ... You will also be expected to assist the Assistant General Manager in leading the day to day ...

Boyne Resorts

Guest Service Agent

Boyne Falls, MI · On-site

$14.25 - $18/hr

Overview As a Guest Service Agent , you will be responsible for providing exceptional guest service ... You will also assist with general inquiries regarding rates and resort policies, lesson bookings ...

New

Busch's Inc.

Guest Service Associate

Dexter, MI

$14.50/hr

Bag guest groceries following Busch's bagging procedures and guest requests ... Determine carry out or drive up needs and assist guests in taking purchase to their vehicles ...

Busch's Inc.

Guest Service Associate

Brighton, MI · On-site

$14.50/hr

Bag guest groceries following Busch's bagging procedures and guest requests ... Determine carry out or drive up needs and assist guests in taking purchase to their vehicles ...

Busch's Inc.

Guest Service Associate

Novi, MI

$14.50/hr

Bag guest groceries following Busch's bagging procedures and guest requests ... Determine carry out or drive up needs and assist guests in taking purchase to their vehicles ...

Busch's Inc.

Guest Service Associate

Pinckney, MI · On-site

$14.50/hr

Bag guest groceries following Busch's bagging procedures and guest requests ... Determine carry out or drive up needs and assist guests in taking purchase to their vehicles ...

Busch's Inc.

Guest Service Associate

Livonia, MI · On-site

$14.50/hr

Bag guest groceries following Busch's bagging procedures and guest requests ... Determine carry out or drive up needs and assist guests in taking purchase to their vehicles ...

Busch's Inc.

Guest Service Associate

Farmington, MI · On-site

$14.50/hr

Bag guest groceries following Busch's bagging procedures and guest requests ... Determine carry out or drive up needs and assist guests in taking purchase to their vehicles ...

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Guest Service Assistant information

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How much do guest service assistant jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for guest service assistant in Michigan is $15.85, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $18.03 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in Michigan?

The most popular types of Guest Service jobs in Michigan are:

What are popular job titles related to Guest Service Assistant jobs in Michigan?

For Guest Service Assistant jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Guest Service Assistant jobs in Michigan look for?

The top searched job categories for Guest Service Assistant jobs in Michigan are:

What cities in Michigan are hiring for Guest Service Assistant jobs?

Cities in Michigan with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,958 per year, or $15.8 per hour.

Guest Service Representative

HOSPITALITY SPECIALISTS INC

Mount Pleasant, MI • On-site

$9.25 - $10.25/hr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Attend to guests during check-in, check-out, and throughout their stay to ensure high guest satisfaction.

  • Perform guest registration, room assignment, and handle special requests while operating hotel reservation software.

  • Assist guests with questions, resolve problems using brand-specific guidelines, and provide information about hotel services and local attractions.

Job description

Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay.

Responsibilities:

  • Be flexible in regard to work schedule.
  • Report to work on time, in proper and clean uniform, including name tag.
  • Handle all duties according to hotel policies, procedures, internal rules and standards.
  • Conform to cash handling procedures at all times.
  • Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events.
  • Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
  • Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
  • Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.
  • Be able to operate hotel reservations software competently and efficiently.
  • Perform guest registration and room assignment and accommodate special requests of all guests.
  • Be knowledgeable about brand specific reward programs and other frequent traveler programs.
  • Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings).
  • Know policies and procedures of safe deposit boxes.
  • Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times.
  • Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist.
  • Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines.
  • Assist fellow associates in their jobs when able to improve daily operations of the hotel.
  • Have knowledge about all emergency procedures and know how to act on them.
  • Have knowledge about the city, the local area and attractions to provide the guests with all requested information.
  • When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured.
  • Report any unusual occurrences or requests to the manager.
  • Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest.
  • Use the AM, PM and night audit daily checklist to ensure smooth daily operations.
  • Perform other duties as assigned.
  • Must have a valid drivers license, Proof of insurance and pass as approved driver.

PHYSICAL REQUIREMENTS:

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping occasionally

Reaching occasionally

Grasping frequently

Pushing/pulling occasionally

Near vision constantly

Far vision frequently

Hearing constantly

Talking constantly

Smell constantly

Taste constantly

Lifting/carrying up to 50+lbs.

NOTICE

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.

I have read and understand my job description as stated above.

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