ZipRecruiter

Log In

1

Guest Relations Manager Jobs in Virginia (NOW HIRING)

LIVunLtd

Guest Relations Attendant

Charlottesville, VA · On-site

$13.25 - $17.50/hr

POSITION OVERVIEW As a Guest Services Attendant for LIVunLtd Onesty Family Aquatic Center you are ... your manager. SKILLS AND QUALIFICATIONS * Must have the ability to communicate clearly and ...

HCN Hospitality LLC

Hotel Sales Manager

Ashland, VA · On-site

$19 - $21/hr

This role is pivotal in driving revenue growth, enhancing guest relations, and ensuring the highest level of customer service. The Hotel Sales Manager will work closely with various departments to ...

HCN Hospitality LLC

Hotel Sales Manager

Ashland, VA · On-site

$19 - $21/hr

This role is pivotal in driving revenue growth, enhancing guest relations, and ensuring the highest level of customer service. The Hotel Sales Manager will work closely with various departments to ...

Vista Host

Guest Service Representative

Sterling, VA · On-site

$13.25 - $16.25/hr

Guest Service Manager / Assistant General Manager / General Manager ABOUT FAIRFIELD INN & SUITES ... relations, and safety. • Remain highly visible and readily available for guests, taking ...

BJ's Restaurants

Senior Kitchen Manager

Newport News, VA · On-site

$57K - $66K/yr

Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A minimum of two years full service, high volume, casual dining restaurant management experience * High ...

sonesta

Guest Service Agent - Part Time

Falls Church, VA · On-site

$17.50 - $19.50/hr

... Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore ...

next page

Showing results 1-20

All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Virginia

Guest Relations Manager information

See Virginia salary details

$22.8K

$54.3K

$82.8K

How much do guest relations manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for guest relations manager in Virginia is $54,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $72,900.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Virginia?

The most popular types of Guest Relations jobs in Virginia are:

What are popular job titles related to Guest Relations Manager jobs in Virginia?

For Guest Relations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Guest Relations Manager jobs in Virginia look for?

The top searched job categories for Guest Relations Manager jobs in Virginia are:

What cities in Virginia are hiring for Guest Relations Manager jobs?

Cities in Virginia with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $54,284 per year, or $26.1 per hour.

Guest Relations Coordinator

Goodstone

Middleburg, VA • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Benefits:
  • Training & development
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • Wellness resources
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Tuition assistance

Guest Relations CoordinatorDepartment: Guest Relations
Company: Goodstone
Reports To: Assistant General Manager
Create Exceptional Experiences at GoodstoneNestled in the heart of Virginia's Hunt Country, Goodstone is a luxury estate where personalized hospitality, unforgettable experiences, and genuine connections define every guest's stay. Home to The Goodstone Inn and Grayson's at Goodstone, our property combines elegant accommodations, exceptional dining, beautiful gardens, and curated experiences into one extraordinary destination.
We're looking for a hospitality professional who enjoys building relationships, solving problems, and creating memorable moments for every guest.
If you believe luxury hospitality is about anticipating needs before they're spoken, we'd love to meet you.
Position SummaryThe Guest Relations Coordinator serves as one of the primary ambassadors of the Goodstone experience. From the first reservation inquiry through departure, this role ensures every guest interaction reflects the warmth, professionalism, and personalized service that defines our brand.
This position manages reservations, welcomes guests upon arrival, coordinates guest experiences across the estate, communicates with multiple departments, and proactively resolves concerns to create seamless stays. The ideal candidate is organized, personable, detail-oriented, and passionate about delivering five-star hospitality.
What You'll DoGuest Experience
  •  Welcome guests with warmth and professionalism throughout every stage of their stay. 
  •  Deliver personalized service that exceeds guest expectations. 
  •  Coordinate memorable experiences before, during, and after each visit. 
  •  Assist guests with dining reservations, activities, transportation, and local recommendations. 
  •  Resolve guest concerns quickly while maintaining a calm, positive attitude. 
  •  Build meaningful guest relationships that encourage repeat visits. 
Reservations & Front Desk Operations
  •  Manage guest reservations using the property's reservation system. 
  •  Coordinate check-in and check-out procedures. 
  •  Process room changes, cancellations, modifications, and special requests. 
  •  Maintain accurate guest profiles and reservation records. 
  •  Promote room upgrades, packages, dining reservations, and estate experiences. 
  •  Ensure guest billing and financial transactions are completed accurately. 
Communication & Coordination
  •  Work closely with Housekeeping, Culinary, Maintenance, Events, and Leadership to ensure exceptional guest experiences. 
  •  Communicate guest preferences and special requests across departments. 
  •  Monitor daily arrivals, departures, VIP guests, and special occasions. 
  •  Maintain accurate internal notes and guest communications. 
Operational Excellence
  •  Maintain a polished and organized front desk environment. 
  •  Ensure confidentiality of guest information. 
  •  Stay current on Goodstone offerings, promotions, policies, and events. 
  •  Support estate operations wherever needed to ensure exceptional service. 
  •  Perform additional duties as assigned. 

What We're Looking For
  •  2+ years of hospitality, luxury hotel, guest services, or customer service experience 
  •  Boutique hotel or resort experience preferred 
  •  Excellent verbal and written communication skills 
  •  Strong organizational and multitasking abilities 
  •  Exceptional attention to detail 
  •  Professional appearance and demeanor 
  •  Ability to remain calm under pressure 
  •  Strong problem-solving skills 
  •  Comfortable learning hotel reservation systems (Maestro experience is a plus) 
  •  Proficiency with Microsoft Office and basic computer systems 
  •  Valid driver's license preferred 
  •  Ability to work independently while thriving as part of a team 

Work ScheduleThis is a full-time position requiring flexibility to support the needs of a luxury hospitality operation.
Scheduling may include:
  •  Days, evenings, weekends, and holidays 
  •  Rotating shifts 
  •  Occasional overtime during peak seasons or special events 

Why Join Goodstone?At Goodstone, we believe remarkable guest experiences begin with remarkable team members. We foster a collaborative environment where hospitality professionals are empowered to grow, contribute ideas, and make a meaningful impact every day.
We offer:

  •  Competitive pay 
  •  Medical, Dental, and Vision Insurance 
  •  Short-Term & Long-Term Disability 
  •  Life Insurance 
  •  401(k) with Company Match 
  •  Paid Time Off 
  •  Complimentary Team Member Meals 
  •  Employee Discounts at Goodstone 
  •  Referral Bonus Program 
  •  Career Development Opportunities 
  •  Beautiful estate work environment 

Physical RequirementsThis position requires the ability to:
  •  Stand and walk for extended periods 
  •  Frequently use hands for computers and office equipment 
  •  Occasionally lift up to 30 pounds 
  •  Climb stairs throughout the estate 
  •  Operate standard office equipment 
  •  Transport guests around the estate when needed 

Success in This RoleThe ideal Guest Relations Coordinator is someone who:
  •  Creates memorable first impressions 
  •  Anticipates guest needs before they arise 
  •  Communicates effectively across departments 
  •  Builds lasting guest relationships 
  •  Solves problems with confidence and professionalism 
  •  Takes pride in delivering luxury-level hospitality 
  •  Represents the Goodstone brand with warmth and excellence 

Equal Opportunity EmployerGoodstone is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where every team member is valued and respected. We maintain a drug-free workplace, and pre-employment and ongoing drug and alcohol screenings may be required in accordance with company policy.