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Guest Relations Manager Jobs in Texas (NOW HIRING)

TEAM FX

Guest Relations Team Lead

Willow Park, TX · On-site

The Team Lead supports the Guest Relations Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready.

TEAM FX

Guest Relations Team Lead

Fort Worth, TX · On-site

The Team Lead supports the Guest Relations Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready.

TEAM FX

Guest Relations Team Lead

Fort Worth, TX · On-site

$16 - $17/hr

The Team Lead supports the Guest Relations Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready.

TEAM FX

Guest Relations Team Lead

Willow Park, TX · On-site

$16 - $17/hr

The Team Lead supports the Guest Relations Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready.

TEAM FX

Guest Relations Team Lead

Weatherford, TX · On-site

The Team Lead supports the Guest Relations Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready.

TEAM FX

Guest Relations Team Lead

Fort Worth, TX · On-site

The Team Lead supports the Guest Relations Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready.

INFUSE WELLNESS LLC

Be Seen First

Medspa Guest Relations Manager

Spring, TX · On-site

Greet clients with warmth, professionalism, and discretion, ensuring a 5-star guest experience * Manage appointment scheduling, confirmations, and changes using spa software * Check clients in and ...

TEAM FX

Guest Relations Team Lead

Bedford, TX · On-site

The Team Lead supports the General Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready. LEADERSHIP & TEAM ...

TEAM FX

Guest Relations Team Lead

Prosper, TX · On-site

The Team Lead supports the General Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready. LEADERSHIP & TEAM ...

TEAM FX

Guest Relations Team Lead

Burleson, TX · On-site

The Team Lead supports the General Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready. LEADERSHIP & TEAM ...

TEAM FX

Guest Relations Team Lead

Prosper, TX · On-site

The Team Lead supports the General Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready. LEADERSHIP & TEAM ...

TEAM FX

Guest Relations Team Lead

Bedford, TX · On-site

The Team Lead supports the General Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready. LEADERSHIP & TEAM ...

TEAM FX

Guest Relations Team Lead

Burleson, TX · On-site

The Team Lead supports the General Manager, coaches Guest Relations Teammates, and serves as a Manager-on-Duty to ensure the facility is welcoming, organized, safe, and stage-ready. LEADERSHIP & TEAM ...

INFUSE WELLNESS LLC

Be Seen First

Medspa Guest Relations Manager

Spring, TX · On-site

Greet clients with warmth, professionalism, and discretion, ensuring a 5-star guest experience * Manage appointment scheduling, confirmations, and changes using spa software * Check clients in and ...

Houston Methodist

The Manager Guest Relations position responds professionally to identify and resolve problems as expressed by patients and insurers that each patient receives and for all the services and care to ...

Dave & Buster

Supervisor, Guest Relations

Coppell, TX · On-site

Keeps the Director of Guest Experience & Crisis Management informed of departmental performance ... Holds Guest Relations Representatives accountable to established KPI metrics and standards ...

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Guest Relations Manager information

See Texas salary details

$21.4K

$51K

$77.8K

How much do guest relations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for guest relations manager in Texas is $51,012.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,600.00 and $68,500.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Texas?

The most popular types of Guest Relations jobs in Texas are:

What are popular job titles related to Guest Relations Manager jobs in Texas?

For Guest Relations Manager jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Guest Relations Manager jobs in Texas look for?

The top searched job categories for Guest Relations Manager jobs in Texas are:

What cities in Texas are hiring for Guest Relations Manager jobs?

Cities in Texas with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Texas as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $51,012 per year, or $24.5 per hour.

Guest Relations Manager, Hope Lodge

American Cancer Society

Dallas, TX • On-site

Full-time

Medical, Dental, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Manage guest referrals and check-ins to ensure timely registration and room assignments

  • Supervise concierge staff and provide training for excellent guest service

  • Coordinate guest amenities, transportation, and special accommodations

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

168th of 786 rated non-profit organizations

Job description

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.
The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers. This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.
ESSENTIAL FUNCTIONS:
  • Manage guest referrals and check-ins to ensure timely registration and room assignments (30%)
  • Supervise concierge staff and provide training for excellent guest service (25%)
  • Coordinate guest amenities, transportation, and special accommodations (15%)
  • Maintain guest records and room inventory accurately (10%)
  • Conduct inspections of guest rooms and public areas for readiness and cleanliness (10%)
  • Address guest feedback and resolve concerns promptly (10%)

EXPERIENCE/QUALIFICATIONS:
  • Minimum Degree Required: High School Diploma or Equivalent

  • Preferred Degree: Bachelor's Degree

  • Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.

  • Valid Driver's License with Clean Driving Record is Required

KNOWLEDGE, SKILLS, AND ABILITY:
  • Strong leadership and team management skills

  • Knowledge of hotel management systems and reservation software

  • Ability to analyze data and adjust processes to improve occupancy

  • Strong interpersonal and customer service skills

  • Ability to work in a fast-paced, guest-facing environment

TRAVEL REQUIREMENTS:
  • Travel Required for initial training upon hire, otherwise minimal travel required

PHYSICAL REQUIREMENTS:
  • The Guest Relations Manager may need to spend extended periods standing or walking, especially during peak check-in/check-out times or while assisting guests throughout the facility.

  • Occasionally, the Guest Relations Manager may need to lift or carry items such as luggage or supplies for guests, particularly during room turnarounds or when assisting with guest needs.

  • Some manual tasks, such as arranging guest amenities or organizing front desk materials, may be required as part of daily operations, requiring manual dexterity and physical coordination.

  • In the event of emergencies or crises, the Guest Relations Manager may need to respond quickly and assist guests in evacuating the facility or accessing emergency services, potentially involving physical exertion and mobility.

  • Conducting room inspections to ensure cleanliness, safety, and readiness for guest occupancy may involve walking throughout the facility and performing physical tasks such as checking bedding, supplies, and amenities.

Schedule- Monday- Friday 10amCST-6:30pmCST
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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