The Assistant Executive Housekeeper is responsible for developing an environment that creates ... guest relations and acts as a mentor to team members in order to provide superior guest service ...
The Assistant Executive Housekeeper is responsible for developing an environment that creates ... guest relations and acts as a mentor to team members in order to provide superior guest service ...
Program Assistant Exempt/Non-Exempt: Non-Exempt Reports to: Program Managers Full or Part-time: ... Guest Relations * Conducting Bible Studies * De-escalation, Trauma Informed Care, Mental Health ...
Program Assistant Exempt/Non-Exempt: Non-Exempt Reports to: Program Managers Full or Part-time: ... Guest Relations * Conducting Bible Studies * De-escalation, Trauma Informed Care, Mental Health ...
Assistant Manager
$43K/yr
Freddy's is seeking managers who are passionate about guest relations, employee development, and business growth. We are excited to announce an opening for Freddy's with a strong grasp of sales ...
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Assistant Manager
$43K/yr
Freddy's is seeking managers who are passionate about guest relations, employee development, and business growth. We are excited to announce an opening for Freddy's with a strong grasp of sales ...
Evening Line Cook (Hilton Garden Inn-Home2 Suites North)
Fort Wayne, IN · On-site
$15.75 - $19.75/hr
Although this is a PM position, you may also be asked to assist with the Breakfast area, including ... You will also maintain guest relations and guest recovery in case a guest complains about their ...
Evening Line Cook (Hilton Garden Inn-Home2 Suites North)
Fort Wayne, IN · On-site
$15.75 - $19.75/hr
Although this is a PM position, you may also be asked to assist with the Breakfast area, including ... You will also maintain guest relations and guest recovery in case a guest complains about their ...
Job Details
Connersville, IN · On-site
$44K - $60K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Job Details
Connersville, IN · On-site
$44K - $60K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
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Night Audit - Hotel Front Desk Agent
Mishawaka, IN · On-site
$12 - $13.50/hr
Welcome guests upon arrival and assist with check-in and check-out procedures. * Handle guest ... Strong customer service skills with a focus on guest relations. * Proficiency in hospitality ...
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Night Audit - Hotel Front Desk Agent
Mishawaka, IN · On-site
$12 - $13.50/hr
Welcome guests upon arrival and assist with check-in and check-out procedures. * Handle guest ... Strong customer service skills with a focus on guest relations. * Proficiency in hospitality ...
Supervisor, Players Club
Gary, IN · On-site
... guest relations. * Works with the Promotions Manager to ensure one has a clear understanding of the kiosk program so that one can help update, maintain, and resolve issues. * Assist in making ...
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Supervisor, Players Club
Gary, IN · On-site
... guest relations. * Works with the Promotions Manager to ensure one has a clear understanding of the kiosk program so that one can help update, maintain, and resolve issues. * Assist in making ...
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Night Audit - Hotel Front Desk Agent
Mishawaka, IN · On-site
$12 - $13.50/hr
Welcome guests upon arrival and assist with check-in and check-out procedures. * Handle guest ... Strong customer service skills with a focus on guest relations. * Proficiency in hospitality ...
Quick apply
Be Seen First
Night Audit - Hotel Front Desk Agent
Mishawaka, IN · On-site
$12 - $13.50/hr
Welcome guests upon arrival and assist with check-in and check-out procedures. * Handle guest ... Strong customer service skills with a focus on guest relations. * Proficiency in hospitality ...
Inform chefs of all prepared food items that are needed. * Assist in the kitchen with preparation ... Must have the ability to interact positively with guests to enhance guest relations. * Bus table at ...
Quick apply
Inform chefs of all prepared food items that are needed. * Assist in the kitchen with preparation ... Must have the ability to interact positively with guests to enhance guest relations. * Bus table at ...
Inform chefs of all prepared food items that are needed. * Assist in the kitchen with preparation ... Must have the ability to interact positively with guests to enhance guest relations, Bus table at ...
Quick apply
Inform chefs of all prepared food items that are needed. * Assist in the kitchen with preparation ... Must have the ability to interact positively with guests to enhance guest relations, Bus table at ...
Executive Housekeeping Manager - Abe Martin Lodge
Nashville, IN · On-site
$17/hr
... relations. * Assist in monitoring and developing team member performance to include, but not ... Guest Services - These positions serve as front-line customer service to guests of the Inns by ...
Executive Housekeeping Manager - Abe Martin Lodge
Nashville, IN · On-site
$17/hr
... relations. * Assist in monitoring and developing team member performance to include, but not ... Guest Services - These positions serve as front-line customer service to guests of the Inns by ...
South Bend Kroc Center - Manager on Duty (MOD)
South Bend, IN · On-site
$17/hr
Ability to troubleshoot employee and facility issues and concerns * Assist with POS transactions, cash handling, CCMS, etc., as needed * Assist with guest relations when needed, i.e., cafe, welcome ...
South Bend Kroc Center - Manager on Duty (MOD)
South Bend, IN · On-site
$17/hr
Ability to troubleshoot employee and facility issues and concerns * Assist with POS transactions, cash handling, CCMS, etc., as needed * Assist with guest relations when needed, i.e., cafe, welcome ...
... relations. * Assist in monitoring and developing team member performance to include, but not ... Guest Services - These positions serve as front-line customer service to guests of the Inns by ...
... relations. * Assist in monitoring and developing team member performance to include, but not ... Guest Services - These positions serve as front-line customer service to guests of the Inns by ...
VIP Host - Old National Centre
$14.25 - $19/hr
... assist with issues involving program and elevate to management if needed Serve as a resource of ... guest relations, problem solving Experience in selling to high-end, VIP clients Skill in diplomacy ...
VIP Host - Old National Centre
$14.25 - $19/hr
... assist with issues involving program and elevate to management if needed Serve as a resource of ... guest relations, problem solving Experience in selling to high-end, VIP clients Skill in diplomacy ...
Unit Clinical Assistant Part Time Days 38 hours bi-weekly Emergency Department
Danville, IN · On-site
Exemplifies excellent guest relations to patients, family members, and visitors * Purposeful ... Past or Active CNA license or graduation from a CNA program with 5+ years of experience working as ...
Unit Clinical Assistant Part Time Days 38 hours bi-weekly Emergency Department
Danville, IN · On-site
Exemplifies excellent guest relations to patients, family members, and visitors * Purposeful ... Past or Active CNA license or graduation from a CNA program with 5+ years of experience working as ...
Job Details
Clarksville, IN · On-site
$46K - $62K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Job Details
Clarksville, IN · On-site
$46K - $62K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Job Details
Scottsburg, IN · On-site
$47K - $63K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Job Details
Scottsburg, IN · On-site
$47K - $63K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Job Details
Madison, IN · On-site
$47K - $63K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Job Details
Madison, IN · On-site
$47K - $63K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Job Details
Connersville, IN · On-site
$44K - $60K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Job Details
Connersville, IN · On-site
$44K - $60K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Job Details
$49K - $66K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Job Details
$49K - $66K/yr
It's the calling of our Assistant General Managers to make them feel like family with smiles ... Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ...
Guest Relations Assistant information
What are the key skills and qualifications needed to thrive as a guest relations assistant, and why are they important?
To thrive as a Guest Relations Assistant, you need strong customer service skills, attention to detail, and often a background in hospitality or a related field. Familiarity with reservation systems, front desk software, and communication platforms is typically required. Exceptional interpersonal skills, patience, and the ability to resolve conflicts gracefully help you stand out in this role. These abilities ensure guests have positive experiences, which is crucial for customer satisfaction and repeat business.
What skills are needed for guest relations assistant?
A guest relations assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service experience, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and use relevant tools like reservation systems. Professionalism and a positive demeanor help ensure guest satisfaction.
What are some common challenges faced by guest relations assistants and how can they be effectively managed?
Guest Relations Assistants often encounter challenges such as handling guest complaints, managing high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. Successfully managing these challenges involves active listening, maintaining a calm and professional demeanor, and prioritizing tasks efficiently. Building strong communication skills and collaborating closely with other departments, such as housekeeping and front desk, can also help resolve guest issues quickly and enhance the overall guest experience.
Is guest relations a stressful job?
Guest relations assistants often work in fast-paced environments that require strong communication and problem-solving skills. The job can be stressful during busy periods or when handling difficult guests, but effective time management and emotional resilience help manage workload and reduce stress.
What is the difference between Guest Relations Assistant vs Front Desk Agent?
| Aspect | Guest Relations Assistant | Front Desk Agent |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Hotels, resorts, event venues focusing on guest experience | Hotels, motels, hospitality settings managing guest check-in/out |
| Employer & Industry | Hospitality, tourism, event management | Hospitality, travel, accommodation services |
| Common Search/Comparison | Guest Relations Assistant vs Front Desk Agent |
Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Relations Assistant emphasizes enhancing guest experience and resolving issues, a Front Desk Agent primarily handles check-in/check-out procedures and reservations. Both positions require similar credentials and work in comparable environments, often overlapping in hotels and resorts. The main difference lies in the scope of responsibilities, with Guest Relations Assistants focusing more on guest satisfaction and relationship management.
What is a guest relations assistant?
Guest Relations Assistants are professionals responsible for ensuring that visitors, clients, or customers have a positive experience at hotels, resorts, entertainment venues, or other hospitality settings. Their duties often include greeting guests, addressing inquiries and concerns, providing information about services or facilities, and resolving complaints promptly. They serve as the main point of contact for guests and play a crucial role in maintaining a welcoming and professional environment. Excellent communication, problem-solving skills, and a customer-focused attitude are essential for this role.
What are the most commonly searched types of Guest Relations jobs in Indiana? The most popular types of Guest Relations jobs in Indiana are:
What are popular job titles related to Guest Relations Assistant jobs in Indiana? For Guest Relations Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Guest Relations Assistant jobs in Indiana look for? The top searched job categories for Guest Relations Assistant jobs in Indiana are:
What cities in Indiana are hiring for Guest Relations Assistant jobs? Cities in Indiana with the most Guest Relations Assistant job openings:
Boyd Gaming rating
6.9
Based on 104 frontline employees who took The Breakroom Quiz
83rd of 163 rated casinos
Job description
Company Description
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The Assistant Executive Housekeeper is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. They are responsible for supervising Housekeeping and Laundry functions on assigned shift to ensure the cleaning and upkeep of hotel rooms and quality of Laundry operation is according to established standards.
The Assistant Executive Housekeeper:
Qualifications
We are seeking a qualified candidate for the position of Assistant Executive Housekeeper. The ideal applicant will possess the following qualifications:
Required:
Preferred:
The successful candidate will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel. They will work closely with various departments to ensure efficient operations and resolve any issues that may arise.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Job Description
The Assistant Executive Housekeeper is responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. They are responsible for supervising Housekeeping and Laundry functions on assigned shift to ensure the cleaning and upkeep of hotel rooms and quality of Laundry operation is according to established standards.
The Assistant Executive Housekeeper:
- Creates an atmosphere that induces guest to have Belterra Casino Resort as their casino/hotel of choice; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Assist with interviewing, hiring, training and supervising a staff in order to ensure that all team members receive adequate guidance and resources to perform work according to established objectives and standards.
- Work with the Hotel Front Desk Management team and assist with the balancing and maintaining of hotel inventory based upon the hotel demand.
- Conducts room inspections to ensure that all cleaning and upkeep of the hotel rooms are completed according to established standards.
- Maintain and monitor accurate reporting of productivity levels for processing linen and quality control in the Laundry operation, according to established standards.
- Meets and assists guests with questions or concerns to resolve situations, ensuring guest satisfaction while maintaining service within policy guidelines.
- Assists with creating and editing the daily staffing schedules for Housekeeping and Laundry to ensure adequate staffing for completion of all work according to established quality levels. Assists with Housekeeping dispatch, hotel room inspections, cleans hotel rooms and assists with the Laundry operation when necessary.
- Develops, implements, and conducts staff training programs for Housekeeping and Laundry to ensure well-trained team members in all areas of cleaning standards and techniques, proper and safe use of equipment and chemicals, and guest service standards.
- Assists in developing and maintaining Housekeeping and Laundry Department standard operating procedures to ensure effective execution of work.
- Communicates all hotel room facility issues related to structure, equipment and plumbing, and works with Facilities to schedule repairs, ensuring that all repairs are completed according to established schedule, as well as coordinating any special projects within the departments.
- Works with Facilities in maintaining and scheduling a Preventative Maintenance Program for the Laundry operation equipment.
- Performs scheduled inventory counts of all hard and soft goods, in both Housekeeping and Laundry to ensure property inventory levels, protection of assets, and facilitation of the ordering process.
- Assists with ordering goods as needed to ensure adequate inventory levels.
- Provide assistance in the absence of Executive Housekeeper to maintain Wardrobe Department to ensure effective execution of work.
Qualifications
We are seeking a qualified candidate for the position of Assistant Executive Housekeeper. The ideal applicant will possess the following qualifications:
Required:
- Extensive experience in housekeeping and laundry operations
- Excellent communication and guest service skills
- Current licenses and certifications to meet Federal, State, and Gaming regulations
- Proficiency in housekeeping techniques and standards
- Knowledge of proper and safe use of cleaning equipment and chemicals
- Must be at least 21 years of age.
Preferred:
- Two or more years of experience in back-of-house hotel operations
- Demonstrated ability to manage and train staff
- Strong attention to detail and commitment to maintaining high cleanliness standards
- Experience with inventory management and ordering supplies
- Familiarity with preventative maintenance programs for laundry equipment
The successful candidate will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel. They will work closely with various departments to ensure efficient operations and resolve any issues that may arise.
Additional Information
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
What Boyd Gaming employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Boyd Gaming
Sourced by ZipRecruiter
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants. Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities. Company Vision Boyd Gaming is one of the nation's leading casino entertainment companies. But we're so much more - a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry. From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Industry
Amusement, gambling, and recreation
Company size
10,000+ Employees
Headquarters location
Las Vegas, NV, US
Year founded
1975