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Guest Relation Executive Jobs (NOW HIRING)

THUNDER VALLEY CASINO

Executive Host

Lincoln, CA · On-site

Promote positive Guest relations. 13. Participate in special projects as assigned. 14. Maintain VIP ... Executive Casino Host Page 3 Updated 03/30/18 3. Experience with casino player tracking computer ...

THUNDER VALLEY CASINO

Executive Host

Lincoln, CA · On-site

Promote positive Guest relations. 13. Participate in special projects as assigned. 14. Maintain VIP ... Executive Casino Host Page 3 Updated 03/30/18 3. Experience with casino player tracking computer ...

Thunder Valley Casino

Executive Host

Lincoln, CA · On-site

Promote positive Guest relations. 13. Participate in special projects as assigned. 14. Maintain VIP ... Executive Host. 2. Previous experience in player development and casino credit is required. 3. ...

Marriott

Guest Services Manager

Truckee, CA · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott

Guest Services Manager

Koloa, HI · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott

Guest Service Manager

Lahaina, HI · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott International

Guest Services Manager

Koloa, HI · On-site

$75K - $96K/yr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... executives, the peers and the subordinates on relevant information in a timely manner. • ...

Marriott

Guest Experience Manager

Honolulu, HI · On-site

$17.75 - $20.25/hr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott

Guest Experience Manager

Wailea, HI · On-site

$19.50 - $22.25/hr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott International

Guest Service Manager

Lahaina, HI · On-site

$60K - $104K/yr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... executives, the peers and the subordinates on relevant information in a timely manner. • ...

Marriott

Guest Services Manager

Honolulu, HI · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

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Guest Relation Executive information

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How much do guest relation executive jobs pay per year?

As of Aug 6, 2026, the average yearly pay for guest relation executive in the United States is $65,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $67,500.00 per year, depending on experience, location, and employer.

How does a guest relation executive typically collaborate with other hotel departments to enhance the guest experience?

Guest Relation Executives work closely with various hotel departments such as housekeeping, front office, food and beverage, and concierge to ensure seamless service for guests. They often act as the communication bridge, relaying guest preferences, special requests, or concerns to the appropriate teams. This collaborative approach helps in providing personalized experiences, resolving issues promptly, and maintaining high guest satisfaction. Regular coordination meetings and real-time updates are common practices to keep all departments aligned on guest needs.

Is guest relation executive a stressful job?

A guest relation executive role involves managing guest interactions and ensuring customer satisfaction, which can be demanding during busy periods or when handling difficult guests. The job requires strong communication skills, patience, and the ability to multitask, but stress levels vary depending on the work environment and workload.

How do you become a guest relation executive?

To become a guest relation executive, candidates typically need a high school diploma or equivalent, along with excellent communication and interpersonal skills. Relevant experience in customer service or hospitality, along with knowledge of hotel management software, can improve job prospects. Some employers may prefer candidates with a degree in hospitality management or related fields.

What is the difference between Guest Relation Executive vs Customer Service Representative?

AspectGuest Relation ExecutiveCustomer Service Representative
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; customer service training
Work EnvironmentHotels, resorts, luxury establishmentsCall centers, retail, service centers
Industry UsageHospitality and tourismVarious industries including retail and telecom
Primary FocusEnhancing guest experience and satisfactionHandling customer inquiries and issues

While both roles involve customer interaction, a Guest Relation Executive primarily focuses on creating memorable experiences for hotel guests, whereas a Customer Service Representative handles a broader range of customer inquiries across industries. The roles share similar skills but differ in industry context and specific responsibilities.

What are the key skills and qualifications needed to thrive as a guest relation executive, and why are they important?

To thrive as a Guest Relation Executive, you need strong interpersonal skills, a background in hospitality management or a relevant field, and experience in customer service. Familiarity with hotel management software, reservation systems, and CRM tools is often required. Exceptional communication, problem-solving abilities, and a calm, welcoming demeanor help create memorable guest experiences. These skills are crucial for ensuring guest satisfaction, resolving issues efficiently, and maintaining a positive brand reputation.

What is a guest relation executive?

Guest Relation Executives are hospitality professionals responsible for ensuring that guests have a positive and seamless experience during their stay at hotels, resorts, or other establishments. They handle guest inquiries, resolve complaints, and provide information about services and local attractions. Their role is to enhance guest satisfaction by offering personalized assistance and addressing any issues promptly. Excellent communication and problem-solving skills are essential for this position.
What cities are hiring for Guest Relation Executive jobs? Cities with the most Guest Relation Executive job openings:
What are the most commonly searched types of Guest Relation jobs? The most popular types of Guest Relation jobs are:
What states have the most Guest Relation Executive jobs? States with the most job openings for Guest Relation Executive jobs include:
Guest Relation Executive jobs near you
Infographic showing various Guest Relation Executive job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $65,000 per year, or $31.2 per hour.

Executive Host

THUNDER VALLEY CASINO

Lincoln, CA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Position Summary:
The Executive Casino Host will be responsible for providing the highest level of
professional guest service to premium casino guests. Along with higher credit
authorization, the Executive Hosts will be very active in situation with premium players to
create, establish and develop relationships that results in return visits to Thunder Valley
Casino. Responsibilities must be performed in accordance with all Company standards,
policies, and procedures.

Essential Functions:
1. Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude”
company-wide culture and demonstrate AAA Four Diamond service standards at all
times.
2. Cultivate slot and table game business.
3. Maintain a database of current Guests.
4. Develop new players, maintain existing players, and service all VIP level Guests.
5. Conduct behavior with the highest level of integrity and honesty.
6. Maintain close relationships with targeted Guests through personal contact.
7. Determine player eligibility of complimentary services by analyzing theoretical and win/loss ratings.
8. Maintain current Guest information to ensure the accuracy of the database.
9. Look for new marketing strategies, and remain abreast of changes in the gaming industry.
10. Assist in resolving Guest and Team Member disputes.
11. Provide input into the development and administration of policies promoting effective

Guest service.
12. Promote positive Guest relations.
13. Participate in special projects as assigned.
14. Maintain VIP Guest accounts with special attention to detail and confidentiality.
15. Follow up with Guests after departure and maintain contact to ensure return trips.
16. Tele-market Guests to promote special events and encourage future visits.
17. Meet event and concert quotas with coded Guests.
18. Review credit applications, consumer credit bureau information, gaming reports from
other casino properties, and other financial documentation to determine eligibility for
casino credit.
19. Make prudent decisions, within department guidelines, regarding complimentary
services.
20. Handle hotel, dinner and event reservations for Guests in an appropriate and
professional manner.
21. Apply effective verbal, written, telemarketing, and communication skills when dealing
with new and assigned Guests.
22. Attend special events to maintain relationships and ensure Guest service.

Minimum Qualifications:
1. Five (5) years of experience as a Casino Host or Executive Host.
2. Previous experience in player development and casino credit is required.
Executive Casino Host Page 3 Updated 03/30/18
3. Experience with casino player tracking computer software is required.
4. Strong communication skills and the ability to interact with a diverse range of personalities.
5. Ability to work collaboratively with staff on-property to ensure the highest level of VIP service.
6. Ability to communicate effectively with Guests, Team Members and Management in
both written and verbal form.
7. Ability to maintain accurate lists and files regarding Guest activity.
8. Strong interpersonal and communication skills.
9. Must be flexible when planning work schedules, hours worked, days off, holidays, and
special events.
10. Must be at least 21 years of age.
11. Must be able to obtain UAIC Tribal Gaming License.

Apply