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Guest Relation Executive Jobs (NOW HIRING)

THUNDER VALLEY CASINO

Executive Host

Lincoln, CA · On-site

Promote positive Guest relations. 13. Participate in special projects as assigned. 14. Maintain VIP ... Executive Casino Host Page 3 Updated 03/30/18 3. Experience with casino player tracking computer ...

Marriott

Guest Services Manager

Truckee, CA · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott

Guest Service Manager

Lahaina, HI · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott International

Guest Services Manager

Koloa, HI · On-site

$75K - $96K/yr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... executives, the peers and the subordinates on relevant information in a timely manner. • ...

Marriott

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott

Guest Services Manager

Koloa, HI

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott

Guest Experience Manager

Wailea, HI · On-site

$19.50 - $22.25/hr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

Marriott International

Guest Service Manager

Lahaina, HI · On-site

$60K - $104K/yr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... executives, the peers and the subordinates on relevant information in a timely manner. • ...

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Guest Relation Executive information

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How much do guest relation executive jobs pay per year?

As of Aug 7, 2026, the average yearly pay for guest relation executive in the United States is $65,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $67,500.00 per year, depending on experience, location, and employer.

How does a guest relation executive typically collaborate with other hotel departments to enhance the guest experience?

Guest Relation Executives work closely with various hotel departments such as housekeeping, front office, food and beverage, and concierge to ensure seamless service for guests. They often act as the communication bridge, relaying guest preferences, special requests, or concerns to the appropriate teams. This collaborative approach helps in providing personalized experiences, resolving issues promptly, and maintaining high guest satisfaction. Regular coordination meetings and real-time updates are common practices to keep all departments aligned on guest needs.

Is guest relation executive a stressful job?

A guest relation executive role involves managing guest interactions and ensuring customer satisfaction, which can be demanding during busy periods or when handling difficult guests. The job requires strong communication skills, patience, and the ability to multitask, but stress levels vary depending on the work environment and workload.

How do you become a guest relation executive?

To become a guest relation executive, candidates typically need a high school diploma or equivalent, along with excellent communication and interpersonal skills. Relevant experience in customer service or hospitality, along with knowledge of hotel management software, can improve job prospects. Some employers may prefer candidates with a degree in hospitality management or related fields.

What is the difference between Guest Relation Executive vs Customer Service Representative?

AspectGuest Relation ExecutiveCustomer Service Representative
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; customer service training
Work EnvironmentHotels, resorts, luxury establishmentsCall centers, retail, service centers
Industry UsageHospitality and tourismVarious industries including retail and telecom
Primary FocusEnhancing guest experience and satisfactionHandling customer inquiries and issues

While both roles involve customer interaction, a Guest Relation Executive primarily focuses on creating memorable experiences for hotel guests, whereas a Customer Service Representative handles a broader range of customer inquiries across industries. The roles share similar skills but differ in industry context and specific responsibilities.

What are the key skills and qualifications needed to thrive as a guest relation executive, and why are they important?

To thrive as a Guest Relation Executive, you need strong interpersonal skills, a background in hospitality management or a relevant field, and experience in customer service. Familiarity with hotel management software, reservation systems, and CRM tools is often required. Exceptional communication, problem-solving abilities, and a calm, welcoming demeanor help create memorable guest experiences. These skills are crucial for ensuring guest satisfaction, resolving issues efficiently, and maintaining a positive brand reputation.

What is a guest relation executive?

Guest Relation Executives are hospitality professionals responsible for ensuring that guests have a positive and seamless experience during their stay at hotels, resorts, or other establishments. They handle guest inquiries, resolve complaints, and provide information about services and local attractions. Their role is to enhance guest satisfaction by offering personalized assistance and addressing any issues promptly. Excellent communication and problem-solving skills are essential for this position.
What cities are hiring for Guest Relation Executive jobs? Cities with the most Guest Relation Executive job openings:
What are the most commonly searched types of Guest Relation jobs? The most popular types of Guest Relation jobs are:
What states have the most Guest Relation Executive jobs? States with the most job openings for Guest Relation Executive jobs include:
Guest Relation Executive jobs near you
Infographic showing various Guest Relation Executive job openings in the United States as of August 2026, with employment types broken down into 72% Full Time, 27% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $65,000 per year, or $31.2 per hour.

Guest Services Manager

Horizon Hospitality Associates, Inc

Saint Louis, MO • On-site

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

A premier professional services firm in St. Louis is seeking an empathetic, organized Guest Services Manager for a high-visibility client care role. This is an exceptional opportunity for luxury hospitality managers, concierge professionals, or high-end client relations experts to transition their skills into a stable corporate environment with predictable hours and long-term career growth.


Key Responsibilities

  • Proactive Client Outreach: Conduct regular follow-ups to ensure clients feel supported, informed, and valued throughout their service journey.
  • Service Quality Assurance: Monitor client communication logs to identify service gaps and maintain high firm-wide standards.
  • Empathetic Issue Resolution: Handle and resolve client concerns with high emotional intelligence, collaborating with executive leadership on sensitive cases.
  • Process & Metrics Oversight: Utilize internal CRM platforms to track feedback trends, establish communication SOPs, and build accountability metrics.
  • Detailed Documentation: Maintain accurate logs of all client interactions, follow-ups, and resolutions.


Requirements

  • Experience: Strong background in luxury hospitality management, guest relations, concierge, high-end retail, or customer success.
  • Phone Communication: Exceptional verbal skills with the comfort to conduct 95% of client interactions via phone.
  • High EQ: Demonstrated ability to manage sensitive situations with diplomacy and empathy.
  • Process-Driven: Proven track record in creating structured workflows, tracking CRM metrics, and maintaining high accountability.
  • Location: Must be locally based and available for a 100% on-site role in St. Louis, MO.


Benefits & Perks

  • Work/Life Balance: Mon-Fri, 9-5 schedule
  • Base Salary: $75,000 – $85,000/year (based on experience)
  • Bonuses: Discretionary year-end bonus
  • Health Coverage: Comprehensive health, dental, and vision insurance
  • Retirement: Safe Harbor 401(k) with up to a 4% match
  • Time Off: 15 days (120 hours) PTO annually + paid holidays


If you are in a guest or client-facing role in luxury hospitality, high-end retail or professional services, we encourage you to apply today!


Only qualified candidates will be contacted.


Apply