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Guest Relation Jobs (NOW HIRING)

Crew Life at Sea

Guest Relation Host

Fort Worth, TX

$13.50 - $18.25/hr

Guest Relation Host Requirements: * Recently graduated or enrolled full-time in post-secondary education outside of the U.S. or graduated no more than 12 months prior to the program start date.

Hosco

Junior Guest Relation Officer

Miami, FL

Junior Guest Relation Officer This team is responsible for providing consistent personalized service to our guests with the ultimate goal of achieving total guest satisfaction. To be a successful ...

Ocean House Collection

Guest Relations Agent

Westerly, RI · On-site

$18.50 - $20.50/hr

Ocean House Management Guest Relation Agent A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House features 49 luxury guest rooms, 20 signature suites ...

TEAM FX

Guest Relations

Dallas, TX · On-site

FX Well Guest Relations Teammate Our mission is simple and our passion is contagious! FX Well strives to positively impact people's lives through our digital wellness platform, engaging events, and ...

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How much do guest relation jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for guest relation in the United States is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $16.35 per hour, depending on experience, location, and employer.

What are guest relation jobs?

Guest relation jobs involve ensuring that guests have a positive experience at hotels, resorts, or other hospitality venues. Professionals in this role greet guests, address their inquiries and concerns, handle complaints, and coordinate with other departments to fulfill guest requests. Their main goal is to enhance guest satisfaction and resolve any issues promptly. They often act as the first point of contact, representing the establishment's commitment to excellent customer service.

What are some common challenges faced by Guest Relation professionals and how can they be managed effectively?

Guest Relation professionals often encounter challenges such as handling difficult guest requests, managing high-pressure situations during peak times, and ensuring personalized service for a diverse clientele. Effective communication, empathy, and strong problem-solving skills are essential for resolving issues promptly and maintaining guest satisfaction. Regular training, teamwork, and open communication with other departments also help in addressing guest needs efficiently and ensuring a seamless guest experience.

What are the key skills and qualifications needed to thrive as a Guest Relation professional, and why are they important?

To thrive as a Guest Relation professional, you need strong customer service skills, problem-solving abilities, and typically a background in hospitality or related training. Familiarity with property management systems (PMS), reservation software, and sometimes multilingual abilities are advantageous. Exceptional interpersonal skills, patience, and cultural sensitivity help you stand out in engaging with diverse guests. These skills ensure positive guest experiences, efficient issue resolution, and uphold the organization's reputation.
More about Guest Relation jobs
What are the most commonly searched types of Guest Relation jobs? The most popular types of Guest Relation jobs are:
Guest Relation jobs near you
Infographic showing various Guest Relation job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Temporary. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $29,784 per year, or $14.3 per hour.

Guest Relation Officer

Constance Hospitality Management

Carter Lake, IA • On-site

Full-time

Posted 3 days ago

Job description

Company Description

Located on the unspoilt south-eastern coast of Mauritius, Constance Le Chaland offers a unique workplace in a preserved natural environment. The hotel features contemporary architecture, light-filled spaces and amazing ocean views that naturally inspire calm and serenity. Surrounded by white sandy beaches and a peaceful coastal atmosphere, it provides teams with an environment that encourages collaboration, learning and pride in delivering a refined hospitality experience.

Job Description
  1. Guest satisfaction
  • To ensure materials is in place for reservation, arrivals, in house stay, request, and departure.
  • To organize guest's reservation, arrivals, requests, in house stay, and departures.
  • To follow up on guests issues.
  • To ensure all customers requests are handling quickly and effectively.
  • Check registration cards to ensure that all details necessary have been recorded.
  • Update all existing and new guests' history files as and when new information arrives.
  • Monitor Guest comments cards and compile and distribute monthly guest comments.
  • Perform analysis of guest's comments for management on a monthly basis.
  • Compile and affect mailing lists when required by hotel.
  • Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
  • Keep any records required for back up and future reference.
  • Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
  • The Guest Relations Hostess should make a very good first impression. Indeed, she/he should be a smiling, welcoming and warm person. He/she shouldn't forget that she/he represents the first contact with guests and we have just one chance to do a first good impression.
  • To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensures all rooms are assigned two days in advance to guest arrival.
  • To organize on a weekly basis the invitation for the Management cocktail.
  • To keep up to date the Hotel golden book by asking High Profile guest to sign it.
  1. Hotel Visit:
  • To participate in all hotels visit when required.
  • To participate in all Eductours when required.
  • To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involve.
  1. Communication:
  • To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.
  1. Environmental Awareness:
  • To comply with all company and local laws regarding, Fire, Health and Safety procedure.
  • To participate in any training sessions of the aforementioned.
  • To report and follow up any defects with equipment within the work environment.
Qualifications

Qualification:

  • Middle or Secondary Education + Additional  training or certificates in the relevant field.

Experience.

  • A minimum of 1 year of experience in hotel industry.
  • Proven experience working in a top luxury resorts.

Technical skills:

  • Must have the ability to relate professionally to all levels of staff, guests, clients and VIP'S
  • Strong communication, written and interpersonal skills. 
  • Be diplomatic.
  • telephone skills
  • Fluency in English and another language, written and verbal communication.
  • Knowledge of a third language is a plus.
Additional Information

WORK WITH CONSTANCE

Join a team where well-being, career development, and collaboration are at the heart of everything we do.

  • We believe in continuous learning and growth to help our teams achieve their full potential.
  • A strong family spirit is part of our identity, we support and care for one another.
  • We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
  • Our passion for luxury hospitality is reflected in every detail of the guest experience.
  • We are committed to environmental and societal contributions, integrating sustainability into everything we do.

We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

Be part of a company that values people, innovation, and excellence.

Apply