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Guest Relation Executive Jobs (NOW HIRING)

Marriott Vacations Worldwide

Sets a positive example for guest relations. * Empowers employees to provide excellent customer ... Informs and/or updating the executives, the peers and the subordinates on relevant information in a ...

Marriott

Guest Relations Manager

Miami Beach, FL · On-site

Sets a positive example for guest relations. Empowers employees to provide excellent customer ... Informs and/or updating the executives, the peers and the subordinates on relevant information in a ...

BJ's Restaurants

Executive Kitchen Manager

Tulsa, OK · On-site

$56K - $70K/yr

Responsibilities The Executive Kitchen Manager is responsible for managing all functions of the ... Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A ...

BJ's Restaurants

Executive Kitchen Manager

Manchester, CT · On-site

$69K - $86K/yr

Responsibilities The Executive Kitchen Manager is responsible for managing all functions of the ... Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A ...

BJ's Restaurants

Executive Kitchen Manager

Tulsa, OK

$56K - $70K/yr

Responsibilities The Executive Kitchen Manager is responsible for managing all functions of the ... Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A ...

BJ's Restaurants

Executive Kitchen Manager

Manchester, CT · On-site

$69K - $86K/yr

Responsibilities The Executive Kitchen Manager is responsible for managing all functions of the ... Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A ...

Jamul Casino

Guest Relations Specialist

Jamul, CA · On-site

Responds to guest questions in a professional manner and follows enterprise standards. * Takes room ... Takes messages for executive offices and various departments, and ensures messages are given to ...

THUNDER VALLEY CASINO

Executive Host

Lincoln, CA · On-site

Promote positive Guest relations. 13. Participate in special projects as assigned. 14. Maintain VIP ... Executive Casino Host Page 3 Updated 03/30/18 3. Experience with casino player tracking computer ...

THUNDER VALLEY CASINO

Executive Host

Lincoln, CA · On-site

Promote positive Guest relations. 13. Participate in special projects as assigned. 14. Maintain VIP ... Executive Casino Host Page 3 Updated 03/30/18 3. Experience with casino player tracking computer ...

Marriott

Guest Service Manager

Lahaina, HI · On-site

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE ... Informs and/or updates the executives, the peers and the subordinates on relevant information in a ...

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Guest Relation Executive information

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$59K

$65K

$69.5K

How much do guest relation executive jobs pay per year?

As of Jul 26, 2026, the average yearly pay for guest relation executive in the United States is $65,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,500.00 and $67,500.00 per year, depending on experience, location, and employer.

How does a Guest Relation Executive typically collaborate with other hotel departments to enhance the guest experience?

Guest Relation Executives work closely with various hotel departments such as housekeeping, front office, food and beverage, and concierge to ensure seamless service for guests. They often act as the communication bridge, relaying guest preferences, special requests, or concerns to the appropriate teams. This collaborative approach helps in providing personalized experiences, resolving issues promptly, and maintaining high guest satisfaction. Regular coordination meetings and real-time updates are common practices to keep all departments aligned on guest needs.

How do you become a guest relations executive?

To become a guest relations executive, candidates typically need a high school diploma or equivalent, along with strong communication and customer service skills. Relevant experience in hospitality or customer service, along with knowledge of hotel management software, can improve job prospects. Some employers may prefer candidates with a bachelor's degree in hospitality, tourism, or a related field.

What is the difference between Guest Relation Executive vs Customer Service Representative?

AspectGuest Relation ExecutiveCustomer Service Representative
CredentialsHigh school diploma or equivalent; hospitality certificationsHigh school diploma; customer service training
Work EnvironmentHotels, resorts, luxury establishmentsCall centers, retail, service centers
Industry UsageHospitality and tourismVarious industries including retail and telecom
Primary FocusEnhancing guest experience and satisfactionHandling customer inquiries and issues

While both roles involve customer interaction, a Guest Relation Executive primarily focuses on creating memorable experiences for hotel guests, whereas a Customer Service Representative handles a broader range of customer inquiries across industries. The roles share similar skills but differ in industry context and specific responsibilities.

What does a guest relations executive do?

A guest relations executive is responsible for ensuring guests have a positive experience by addressing their needs, resolving complaints, and providing information about services and amenities. They often communicate with guests through face-to-face interactions, phone calls, or emails and may use customer service skills and CRM tools to enhance guest satisfaction.

What jobs pay 4000 a week without a degree?

Guest Relation Executives typically do not earn $4,000 weekly without specialized experience or high-end positions. High-paying roles that can reach this level without a degree often include sales, real estate, or certain entrepreneurial ventures, but these usually require significant skills, experience, or certifications rather than formal education. Most jobs paying this amount consistently without a degree are rare and often involve commission-based or performance-driven pay structures.

What is the highest paid position in a hotel?

The highest paid position in a hotel is typically the General Manager, who oversees all hotel operations and is responsible for profitability and strategic planning. Executive roles such as Director of Operations or Director of Sales and Marketing can also earn high salaries, especially in luxury or large-scale hotels. Compensation varies based on hotel size, location, and experience.

What are the key skills and qualifications needed to thrive as a Guest Relation Executive, and why are they important?

To thrive as a Guest Relation Executive, you need strong interpersonal skills, a background in hospitality management or a relevant field, and experience in customer service. Familiarity with hotel management software, reservation systems, and CRM tools is often required. Exceptional communication, problem-solving abilities, and a calm, welcoming demeanor help create memorable guest experiences. These skills are crucial for ensuring guest satisfaction, resolving issues efficiently, and maintaining a positive brand reputation.

What are Guest Relation Executives?

Guest Relation Executives are hospitality professionals responsible for ensuring that guests have a positive and seamless experience during their stay at hotels, resorts, or other establishments. They handle guest inquiries, resolve complaints, and provide information about services and local attractions. Their role is to enhance guest satisfaction by offering personalized assistance and addressing any issues promptly. Excellent communication and problem-solving skills are essential for this position.
What cities are hiring for Guest Relation Executive jobs? Cities with the most Guest Relation Executive job openings:
What are the most commonly searched types of Guest Relation jobs? The most popular types of Guest Relation jobs are:
What states have the most Guest Relation Executive jobs? States with the most job openings for Guest Relation Executive jobs include:
Guest Relation Executive jobs near you
Infographic showing various Guest Relation Executive job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 5% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $65,000 per year, or $31.2 per hour.
Guest Relations Manager

Guest Relations Manager

Marriott Vacations Worldwide

On-site

Full-time

Posted 24 days ago

Marriott Vacations Worldwide rating

7.4

Company rating: 7.4 out of 10

Based on 78 frontline employees who took The Breakroom Quiz

3rd of 21 rated holiday rentals

Job description

Pay Range: $72,000-$82,000 + Bonus Eligible
This is an exempt position and will be paid on a salaried basis in accordance with state and federal law.
Relocation Assistance is Available
Driving is required for this position; screening will be required.
JOB SUMMARY
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
CANDIDATE PROFILE
Education and Experience
  • High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR
  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES
Managing Guest Services and Front Desk Operations
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety
  • Supports implementation of the customer recognition/service program, communicating and ensuring the process.
  • Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
  • Sends copy of MOD report to all departments on a daily basis.
  • Ensures compliance with all policies, standards and procedures.
  • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  • Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service
  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Sets a positive example for guest relations.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Maintains high visibility in public areas during peak times.
  • Provides immediate assistance to guests as requested.
  • Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
  • Records guest issues in the guest response tracking system.
  • Reviews comment cards and guest satisfaction results with employees.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities
  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities
  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
  • Maintains a bold working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Communicates any variations to the established norms to the appropriate department in a timely manner.
  • Participates as needed in the investigation of employee and guest accidents.
  • Performs Front Desk duties in high demand times.

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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