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Guest Experience Manager Jobs in Riverside, CA (NOW HIRING)

Element

Guest Experience Specialist (Front Desk)

Tustin, CA · On-site

$15 - $18.75/hr

Front Office Manager/Operations Manager Position Summary This job isn't just about a smooth check-in and check-out. We aim to create a guest experience that is memorable and unique from arrival ...

Yum

Guest Relations Coordinator

Irvine, CA · On-site

$23.50 - $24/hr

This role is responsible for managing guest communications across phone and digital channels, coordinating service recovery efforts, and documenting insights to improve the overall guest experience.

Yum Brands

Guest Relations Coordinator

Irvine, CA · Hybrid

$23.50 - $24/hr

This role is responsible for managing guest communications across phone and digital channels, coordinating service recovery efforts, and documenting insights to improve the overall guest experience.

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All JobsGuest Experience JobsGuest Experience Manager JobsGuest Experience Manager Jobs in Riverside, CA

Guest Experience Manager information

See Riverside, CA salary details

$13

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How much do guest experience manager jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for guest experience manager in Riverside, CA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $20.58 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs
What are popular job titles related to Guest Experience Manager jobs in Riverside, CA? For Guest Experience Manager jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Guest Experience Manager jobs in Riverside, CA look for? The top searched job categories for Guest Experience Manager jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Guest Experience Manager jobs? Cities near Riverside, CA with the most Guest Experience Manager job openings:
Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,321 per year, or $20.3 per hour.

Guest Experience Specialist (Front Desk)

Residence Inn by Marriott

Tustin, CA • On-site

$15.75 - $19.75/hr

Full-time

Re-posted 16 days ago

Residence Inn by Marriott rating

5.5

Company rating: 5.5 out of 10

Based on 82 frontline employees who took The Breakroom Quiz

74th of 108 rated hotels

Job description

Join the Huntington Team
Huntington Pacific Hotels LLC manages and develops Marriott- and Hilton-branded hotels with a focus on strong operations and memorable guest experiences. If you enjoy helping people, solving problems, and working with a team in a fast-paced environment, this role is a great fit.
Why Huntington
  • Career growth: Learn the business from experienced leaders and build skills that transfer across hotels and departments
  • Supportive culture: Work with a team that values accountability, service, and doing the right thing
  • Variety and opportunity: Exposure to multiple brands, systems, and day-to-day operations
  • Guest-first mindset: Be empowered to take ownership and make things right for guests
Guest Experience Specialist (Front Desk)
Reports To: Front Office Manager/Operations Manager
Position Summary
This job isn't just about a smooth check-in and check-out. We aim to create a guest experience that is memorable and unique from arrival through departure.
Guest Experience Specialists take initiative to deliver a wide range of services that guide guests through their entire stay. The role goes beyond the traditional front desk-you take ownership of the guest experience in key areas of the hotel with a "guest first" mindset. You are empowered to move throughout the property and do what needs to be done. Whether handling operational needs, addressing guest requests, completing reports, supporting food and beverage service when needed, or sharing local highlights, you help make every interaction feel like part of the experience.
Success requires creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and communication style.
Key Responsibilities
  • Welcome guests and deliver a positive check-in and check-out experience
  • Assign rooms, issue keys, and manage guest requests efficiently
  • Process payments and prepare accurate folios/invoices
  • Maintain an organized, clean, and secure front desk area
  • Answer phones promptly and professionally; manage guest messages and mail discreetly
  • Provide accurate information on hotel services, amenities, hotel events, and local recommendations
  • Coordinate transportation requests when needed
  • Document guest concerns and follow up to support satisfaction and resolution
  • Communicate guest needs clearly to housekeeping, engineering, and leadership
  • Resolve billing discrepancies accurately and professionally
  • Use property management systems and hotel technology to support smooth operations
  • Promote current rates, hotel offers, and packages as directed
  • Conduct tours of guestrooms and meeting spaces for prospective guests
  • Respond calmly during emergencies and follow safety procedures
  • Support other departments as needed based on business levels
  • Perform other reasonable duties as assigned to support the operation
Qualifications
  • High school diploma or equivalent required
  • Customer service experience required
  • Hotel front desk experience preferred, but not required
Skills & Expectations
  • Strong communication skills (verbal and written)
  • Professional appearance and courteous demeanor
  • Strong attention to detail and accuracy with cash handling and billing
  • Ability to multitask and stay calm in a busy environment
  • Flexible schedule including nights, weekends, and holidays as needed
Physical Requirements
  • Ability to stand, sit, or walk for extended periods
  • Ability to move throughout the hotel to support guest needs
  • Ability to move, lift, carry, push, pull, and place objects up to 25 lbs without assistance
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
California & Federal (FLSA) Wage/Hour Notes
  • This position is Non-Exempt and eligible for overtime in accordance with federal FLSA and California wage and hour requirements.
  • Meal and rest periods are provided in accordance with California requirements.
  • Scheduling, timekeeping, and all hours worked must be accurately recorded; no off-the-clock work.
  • Paid sick leave and other required benefits are provided in accordance with California and any applicable local ordinances.
Employment Statements
  • Huntington Hospitality is an Equal Opportunity Employer.
  • Employment is at-will (unless otherwise required by law or written agreement).
  • This job description is not a contract and may be modified based on business needs.

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