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Guest Experience Manager Jobs in Riverside, CA (NOW HIRING)

Sandals Church

Guest Experience Supervisor

Riverside, CA · On-site

$24 - $28/hr

Campus Manager, Hunter Park Campus Direct Reports * Guest Experience Associate * Parking Lead Primary Objective To build and lead a healthy, high-energy volunteer Guest Services team that delivers an ...

Sandals Church

Guest Experience Supervisor

Riverside, CA · On-site

$18.75 - $21.50/hr

Campus Manager, Hunter Park Campus Direct Reports * Guest Experience Associate * Parking Lead Primary Objective To build and lead a healthy, high-energy volunteer Guest Services team that delivers an ...

Sandals Church

Guest Experience Supervisor

Riverside, CA · On-site

$18.75 - $21.50/hr

Campus Manager, Hunter Park Campus Direct Reports * Guest Experience Associate * Parking Lead Primary Objective To build and lead a healthy, high-energy volunteer Guest Services team that delivers an ...

The Escape Game

Guest Experience Specialist

Irvine, CA · On-site

Guest Experience Specialist Guest Experience Specialists are world-class hospitality experts who ... manage your own emotions and understand the emotions of those around you. To excel in this role ...

Marriott

Guest Experience Specialist

Santa Ana, CA · On-site

$19.40/hr

N Position Type Non-Management Pay Range: $19.40-$19.40 per hour POSITION SUMMARY Our jobs aren't ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Specialist

Anaheim, CA · On-site

$29.50/hr

N Position Type Non-Management Pay Range: $29.50-$29.50 per hour POSITION SUMMARY Our jobs aren't ... Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ...

Marriott

Guest Experience Expert

Irvine, CA · On-site

$27.65/hr

N Position Type Non-Management Pay Range: $27.65-$27.65 per hour POSITION SUMMARY Our jobs aren't ... Our Guest Experience Experts take the initiative to deliver a wide range of services that guide ...

The Escape Game

Guest Experience Specialist

Irvine, CA · On-site

$16.50 - $17.15/hr

Guest Experience Specialists are world-class hospitality experts who are genuinely delighted to ... manage your own emotions and understand the emotions of those around you. To excel in this role ...

Sandals Church

Guest Experience Associate

Riverside, CA · On-site

$20 - $22/hr

GUEST EXPERIENCE ASSOCIATE Sandals Church - Hunter Park Campus Staff Role Description - Part-Time ... Manage inventory, ordering, and organization of retail merchandise and branded products. Campus ...

Sandals Church

Guest Experience Associate

Riverside, CA · On-site

$15.50 - $18.75/hr

GUEST EXPERIENCE ASSOCIATE Sandals Church - Hunter Park Campus Staff Role Description - Part-Time ... Manage inventory, ordering, and organization of retail merchandise and branded products. Campus ...

Sandals Church

Guest Experience Associate

Riverside, CA · On-site

$15.50 - $18.75/hr

GUEST EXPERIENCE ASSOCIATE Sandals Church - Hunter Park Campus Staff Role Description - Part-Time ... Manage inventory, ordering, and organization of retail merchandise and branded products. Campus ...

Ulta Beauty

Guest Coordinator

Redlands, CA · On-site

$16.75 - $22.25/hr

They represent the image, products, and culture of Ulta Beauty and support the Experience Manager ... Essential Functions) The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and ...

Ulta Beauty, Inc.

Guest Coordinator

Redlands, CA · On-site

$16.75 - $22.25/hr

They represent the image, products, and culture of Ulta Beauty and support the Experience Manager ... Essential Functions) The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and ...

Ulta Beauty, Inc.

Guest Coordinator

Redlands, CA · On-site

$16.75 - $22.25/hr

They represent the image, products, and culture of Ulta Beauty and support the Experience Manager ... Essential Functions) The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and ...

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Guest Experience Manager information

See Riverside, CA salary details

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How much do guest experience manager jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for guest experience manager in Riverside, CA is $20.35, according to ZipRecruiter salary data. Most workers in this role earn between $18.08 and $20.58 per hour, depending on experience, location, and employer.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.
More about Guest Experience Manager jobs
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What job categories do people searching Guest Experience Manager jobs in Riverside, CA look for? The top searched job categories for Guest Experience Manager jobs in Riverside, CA are:
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Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Riverside, CA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $42,321 per year, or $20.3 per hour.

Guest Experience Supervisor

Sandals Church

Riverside, CA • On-site

$24 - $28/hr

Full-time

Re-posted 5 days ago

Job description

GUEST EXPERIENCE SUPERVISOR (HOSPITALITY)
Sandals Church - Hunter Park Campus
Staff Role Description - Full-Time
Brief Description
The Guest Experience Supervisor at Sandals Church Hunter Park is a hospitality specialist who leads, trains, and inspires the volunteer Guest Services team to deliver an excellent, Christ-centered weekend experience that moves guests to want to connect. This role personally owns execution of the Relational Intake Framework at the front door and partners closely with the Connections Team to ensure guests move smoothly from "the Handshake" into "the Pathway."
VISION, MISSION, AND CONTEXT
  • Vision: To be real with ourselves, God, and others.
  • Mission: To love God, love people, and live on mission.
  • Contextual Task: To reach the lost and raise up a spiritual family.
Reports To
  • Campus Manager, Hunter Park Campus
Direct Reports
  • Guest Experience Associate
  • Parking Lead
Primary Objective
To build and lead a healthy, high-energy volunteer Guest Services team that delivers an excellent first impression every weekend, and to own the front-door intake process that connects guests to the right next step - information, exploration, or belonging.
Volunteer Team Leadership & Culture
  • Recruit, train, cross-train, and develop healthy, high-energy volunteer teams across parking, greeters, ushers, café, and the info booth.
  • Identify, develop, and empower team leads to provide leadership and support within each ministry area.
  • Build relationships with volunteers through scheduling support, care, and meaningful growth opportunities.
  • Foster a culture of excellence and hospitality that helps every guest feel welcomed and encouraged to take a next step.
Guest Experience & Relational Intake Framework
  • Own the Guest Services onboarding process, including preparing welcome materials, gifts, and volunteer resources.
  • Own execution of "the Handshake": train info booth volunteers to hold low-pressure, conversational intake using the three-tier framework and supporting tools (iPad terminals, cards, digital forms).
  • Ensure accurate, low-pressure capture and routing of guest tier selections into the ChMS and to the Connections Team.
  • Partner with the Connections Team to monitor front-door-to-back-door health metrics and flag retention concerns (for example, Tier 3 attrition).
  • Manage campus resources that impact the weekend guest experience.
  • Ensure all lobby and ministry spaces are prepared, welcoming, and guest-ready for every service.
  • Perform fingerprinting services for prospective volunteers as a California Department of Justice (CA DOJ) certified fingerprint roller, ensuring compliance with all applicable state regulations, confidentiality requirements, and church screening procedures.
Weekend & Major Event Execution
  • Schedule and communicate with volunteers and coordinate teams to prepare ministry spaces for weekend services.
  • Co-own OneServe and Check-in strategy for major weekends (Easter, Christmas) with the Campus Manager, designing and executing the guest-facing welcome experience.
  • Lead pre- and post-service huddles for the Guest Services team; report status and issues into the Campus Supervisor's campus-wide Sunday huddle.
  • Coordinate team appreciation for Guest Services volunteers during major weekends.
Metrics, Systems & Continuous Improvement
  • Monitor team, budgets and guest-experience metrics (CCB, Martus, Google Workspace) to evaluate effectiveness and drive healthy growth.
  • Use data to continuously refine training, staffing, and the guest journey.
Cross-Team Collaboration
  • Lead and develop the Guest Experience Associate.
  • Supervise Café operations and campus events (weddings, funerals, other).
  • Collaborate with the Connections Team, central teams, and other ministry leaders to plan and execute exceptional weekend services and special events.
Desired Qualifications & Experience
  • Demonstrated leadership experience leading volunteers, teams, or employees.
  • Strong interpersonal and communication skills with the ability to connect naturally with people from diverse backgrounds.
  • Highly organized with the ability to prioritize multiple tasks in a fast-paced environment.
  • Available to work weekends, holidays, and special church events.
  • Proficient with Google Workspace and comfortable learning new technology and database systems.
  • 2-5 years of leadership experience in hospitality, customer service, retail, restaurants, hotels, events, or a similarly guest-focused environment.
  • Experience recruiting, training, coaching, and developing volunteer or employee teams.
  • Demonstrated ability to build healthy team culture, motivate volunteers, and create high levels of engagement.
  • Experience managing schedules, staffing plans, and volunteer or employee coverage.
  • Experience coordinating large events or high-volume guest experiences.
  • Strong attention to detail with a commitment to creating clean, welcoming, and organized environments.
  • Comfortable having relational, low-pressure conversations that help people identify appropriate next steps.
  • Demonstrated ability to identify process improvements and implement systems that increase consistency and excellence.
  • Bilingual (English/Spanish) is a plus.
The ideal candidate is someone who:
  • Naturally notices guests who may feel overlooked and takes initiative to engage them.
  • Loves building teams more than simply filling volunteer positions.
  • Leads with warmth, humility, and high expectations.
  • Enjoys coaching others and celebrating their growth.
  • Is energized by creating exceptional first impressions.
  • Thinks strategically while paying attention to operational details.
  • Can balance hospitality, leadership, and systems to create a seamless guest experience.
  • Thrives in a collaborative, fast-paced ministry environment.
SPIRITUAL & CULTURAL EXPECTATIONS
  • Committed follower of Jesus who aligns with the beliefs, mission, and values of Sandals Church.
  • Maintains a growing relationship with Jesus Christ and a consistent devotional life.
  • Models the Fruit of the Spirit (Galatians 5:22-23) in character and leadership.
  • Protects the unity of the church and embodies humility, integrity, and authenticity.
  • Fully embraces and represents the Sandals Church Culture Stack in leadership and personal conduct.
  • Engaged in Discipleship.
2026 CAMPUS STRATEGIC PRIORITIES
This role is a direct lever on two of the three 2026 campus priorities: hospitality quality shapes whether new Saturday night guests return (Priority 1), and the Relational Intake Framework's Tier 2/3 hand-off is a literal front door into the discipleship pipeline (Priority 3).
  • Priority 1: Build a new Saturday night service experience to reach the lost (Attendance Goal: 1,000).
  • Priority 2: Raise up the NextGen (Kids/Students) to an attendance of 950.
  • Priority 3: Become disciple-makers as a church staff (Goal: 110 active discipleship groups and 20% of congregation in a group-1,000 people).
Compensation
Pay Range: $24-$28 per hour
Rate determined by experience and our internal compensation structure.
*Sandals Church is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, ethnicity, national origin, citizenship, age, sex, marital status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of Sandals Church as an equal opportunity employer does not prevent us from hiring staff based on their religious beliefs so that all employees share the same religious commitment, which is central to our mission.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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