Description
Balance Autism is looking for a Smart Living Remote Support Professional to add to our team in Altoona! This individual is responsible for the following essential duties.
ESSENTIAL DUTIES:
- Responds to emergency requests from person's served, and as needed escalates to dispatching of back-up in person staffing.
- Notifies and coordinates with emergency services when required.
- Troubleshoots technology issues with remote support systems in the homes
- Provides ongoing training with technology to persons served to engage them to utilize in-home devices.
- Monitors wearable devices when individual is away from home, and provides assistance and interventions as needed.
- Provide in-service training and consultation to person's served and parents on technology, including the use of remote support systems.
- Provide remote support to individuals remotely throughout assigned region
- Interacts with the person served with high attention to engagement.
- Promotes an inclusive environment which fosters respect and dignity within cultural context.
- Respects the role of family members and/or guardians in planning and providing services.
- Ensures compliance with all laws, safety rules, and Balance Autism policies and procedures.
- Demonstrates the ability to identify, prevent, and report situations of abuse, exploitation, neglect, and other adverse events.
- Ensures timely and accurate documentation of services.
- Participates in and attends various meetings and trainings as required.
- Other duties as assigned.
You're a good fit for this position if you have the following:
- Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write. Ability to speak effectively before persons served, inspectors, and/or employees of organization
- Mathematical Skills - Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
- Computers Skills - To perform this job successfully, an individual should be able to use trained knowledge of technology programs used by Balance Autism including Payroll and Electronic Medical Record Systems.
- Reasoning Ability - Ability to deal with problems involving several concrete variables in standardized situations. Demonstrates reasonable decision making even when dealing with emotional topics.
- Job Knowledge - Requires minimal supervision; displays understanding of how job functions with other team members.
- Teamwork - Contributes to building a positive team spirit.
- Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
BENEFITS:
- $16/hr
- Provide a Medication Manager certification and receive higher compensation
- 403 (b) retirement plan with up to 8% employer match
- Student loan repayment program with up to 8% contribution match (Full-time only)
- Medical, dental and vision insurance (Full-time only)
- Short- and long-term disability insurance (Full-time only)
- Generous PTO plans (Full-time only)
Requirements
REQUIREMENTS:
- Must be 18 years of age
- High School Diploma or GED required
- Proficient knowledge of technology, and possesses ability to navigate multiple technology platforms
- Be able to work directly from the Altoona, Iowa location
- Current CPR/First Aid Certification
- Current Safety Care Training Certification
- Current Medication Administration Certification
- Current and valid driver's license (less than 5 points)
- Current and valid vehicle insurance coverage
Preferred
- One to two years of related experience and/or training; to include the areas of smart technology and training/coaching others.
- Previous experience as a Job Coach, DSP, OTA or Paraprofessional
PHYSICAL/WORK REQUIREMENTS:
- Will work within the remote support center with varied environments and in a variety of locations in the community
- This job routinely uses technology that is equipped to assist residents of the home in activities of daily living.
- This job routinely uses standard office equipment such as computers, phones, copiers, filing cabinets and faxes
- Frequent contact and interaction with people receiving services, family, and employees
- While performing the duties of this position the employee travels by automobile and is exposed to changing weather conditions
- The noise level in the work environment is usually moderate
