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This position is in the U.S. Department of Education (ED), Federal Student Aid (FSA), Technology Operations Division (TOD). The Technology Operations Division provides information technology operations services for all FSA systems, promoting the effective and secure use of technology to achieve FSA's strategic objectives through sound planning, investments, integrated technology architectures and standards, effective systems development, production support, and cybersecurity services.Qualifications:Minimum Qualification Requirements
You may meet the minimum qualifications for the GS-14, if you possess the specialize experience, education, or a combination of the two.
Specialized Experience for the GS-14 One year of experience in either federal or non-federal service that is equivalent to at least a GS-13 performing two (2) out of three (3) of the following duties or work assignments:
1. Experience serving as a hands-on technical expert in large-scale (nationally or agency-scoped) business continuity, disaster recovery, or continuity of operations programs for Federal agencies/Business equivalent or mission-critical environments, leading efforts to modernize enterprise-level recovery strategies, systems, and operational processes.
2. Experience analyzing complex technical failures, operational risks, and business impact analyses across distributed IT systems, and formulating actionable recommendations for mitigation, redundancy, and recovery; translating those recommendations into written and oral briefings for both technical and non-technical (senior leadership) stakeholders.
3. Experience leveraging advanced knowledge of disaster recovery engineering, systems integration, cybersecurity, and continuity planning principles to design and implement enterprise-wide recovery procedures, standards, and technologies; as evidenced by obtaining recognized authority or professional certifications in continuity, disaster recovery, or IT governance (e.g., NIST, FISMA, federal COOP standards, or equivalent industry credentials).
Basic Experience Requirements Example (IT Specialist GS-12 and Above GS or Equivalent):
For positions at the GS-12, GS-13, GS-14, or GS-15 grade levels, applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies, in addition to meeting the specialized experience requirement as demonstrated through the assessment of skills. You must possess IT-related experience (paid or unpaid experience and/or completion of specific, intensive training (e.g., IT certification), as appropriate) demonstrating each of the nine competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (i.e., any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change. 4. Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. 5. Interpersonal Skills- Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations. 6. Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 7. Problem Solving- Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. 8. Teamwork- Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. 9. Technical Competence- Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues

Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement).
1. Ability to analyze and synthesize enterprise DR, BCP, COOP, and incident response engineering concepts, methods, standards, and practices, and communicate technical information to a wide variety of stakeholders, including operational staff and senior leadership.
2. Knowledge of systems analysis, large-scale systems architecture, cloud infrastructure, data integrity, network recovery, distributed system dependencies, and federal security, continuity, and IT governance frameworks (e.g., NIST, FISMA, federal COOP standards).
3. Skill in conducting business impact analyses, risk assessments, scenario modeling, dependency mapping, and continuity architecture design; ability to lead cross-disciplinary engineering teams and advise senior executives on continuity decisions.
4. Ability to design and implement enterprise-scale DR architectures and restoration procedures across hybrid, cloud, and legacy environments; plan and execute complex DR exercises, integrate continuity processes with enterprise architecture, and coordinate cross-functional stakeholders.
5. Ability to exercise independent judgment and technical leadership to establish standards, policies, and governance for DR/BCP; innovate new recovery techniques; negotiate recovery priorities; resolve complex technical and operational issues; and operate effectively under high-risk, time-sensitive incident conditions.Education:Education cannot be substituted for experience for this position and grade level.
Foreign Education:
Education completed in foreign colleges or universities may be used to meet education requirements if you can show that the foreign education is comparable to that received in an accredited educational institution in the United States. It is your responsibility to provide such evidence when applying. If you are using foreign education to meet qualification requirements, you must submit a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, please click Foreign Education.Employment Type: OTHER