Full Time Colinx Jobs (NOW HIRING)

Customer Support Specialist

Job Category: Supply Chain/Logistics

Location: Belton, SC

Reports to: Supply Chain Manager

Employment Type: Full-time

Industry: Manufacturing | Industrial Machinery | Power Transmission

Job Function: Production Planning | Inventory Management

Job Summary: Executes the activities necessary to provide prompt response on inquiries from people outside the Belton Plant concerning the availability of finished products. To ensure adequate material availability through a formal planning procedure and to schedule production and assembly processes to meet required customer service levels and meet promised shipping dates for finished goods. Works independently and collectively with buyer/planners to make decisions regarding the materials flow and production schedules at the Belton, SC facility.

Key Responsibilities:

• Promotes/supports plant safety efforts with the highest priority.
• Serve as Belton's representative to Marketing, Inside and Field Sales for customer quoting and product availability including date changes and management.
• Manages needs and correspondence with Product Engineering, Plant Engineering, Quality, Planning/Procurement and Manufacturing in quoting new design features and customer requests in product modification development.
• Works closely with Shipping/Receiving, Scheduling and Purchasing in servicing the needs of our customers' stock and special orders.
• Works closely with Cycle Counting program in support of Plant Raw and WIP Inventory management.
• Manage needs and correspondence with Colinx team for stocking issues and requirements associated with our FG product.
• Serve as Belton's point of contact for coordinating warranty returns in conjunction with Quality and the Colinx team.
• Responsible for management of purchasing and production schedules (including reviewing/releasing work and expediting of components) and activities related to assigned work cells and product families.
• Manages and replenishes renewal parts and miscellaneous component replenishment at Colinx.
• Constant review and management of activities supporting backlog avoidance/recovery and successful order date integrity assuring a positive customer experience.
• Needs working product knowledge and understanding of bill of materials and routings.
• Need proficiency in application of all Materials SAP/BUS system inputs/outputs.
• Performs any requests as needed in support of Materials Management team for Rogersville.

Required Qualifications:

• High School Diploma or GED required
• Bachelor's Degree is highly desired.
• Consideration will be given to those who meet all requirements other than the degree requirement and have demonstrated experience in customer service activities.
• Proficiency in Microsoft Office, including Microsoft Word, Excel, and Power Point and Outlook.
• Effective verbal and written communication skills.
• Independent analysis/decision-making capabilities.
• Verifiable history of customer focus.
• Able to work effectively in a team-oriented environment.

Physical Requirements:

• Must be able to work in a factory environment (steel-toe shoes, safety glasses, some areas may require hearing protection, and hard hat).
• Must be able to work in a team environment with all branches of the plant.
• Must be able to make changes to plan / schedule to meet customer demands / deadlines.
• Must be able to move about the facility, including stairs.
• Must be able to either sit or stand in the performance of job duties, often for prolonged periods of time each day.
• Must be able to occasionally bend, squat, kneel and reach.
• Some lifting on occasion.

Why Join Us?

• Represent a trusted brand in industrial power transmission.
• Competitive compensation, benefits, and opportunities for career advancement.

RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.