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Group Reservations Manager Jobs in Wisconsin (NOW HIRING)

U-Haul

Reservation Manager

Madison, WI · On-site

$15/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager

Madison, WI · On-site

$15/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

IHG Hotels & Resorts

Night Audit - Part-Time

Sauk City, WI · On-site

$14 - $18.75/hr

The night auditor's responsibilities include registering guests, managing reservations, and ... Confirm group reservations and arrange personalized services for VIP customers and event attendees ...

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Group Reservations Manager information

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.
What are popular job titles related to Group Reservations Manager jobs in Wisconsin? For Group Reservations Manager jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Group Reservations Manager jobs in Wisconsin look for? The top searched job categories for Group Reservations Manager jobs in Wisconsin are:
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Group Reservations Manager jobs near you
Infographic showing various Group Reservations Manager job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Reservations Supervisor and Owner Liaison

The Abbey Resort

Fontana, WI • On-site

$18/hr

Full-time

Posted 16 days ago

Job description

JOB SUMMARY: As an Abbey Resort associate, you will have the opportunity to be part of an incredible team at in all service resort situated on the beautiful shores of Geneva Lake. We aim to hire individuals who are ready and committed to exceed the expectation of every guest by genuinely creating lasting memories, maintaining a positive attitude and by providing outstanding service every time.
BASIC FUNCTION: The Reservations & Owner Liaison Supervisor is responsible for overseeing the daily operations of the Reservations Department while serving as the primary liaison for condominium and villa owners participating in the Abbey Resort rental program. This working supervisory role provides leadership, coaching, and operational support to the Reservations team while ensuring exceptional guest service, reservation accuracy, and owner satisfaction. The position works closely with the Director of Front Office and other resort departments to support revenue goals, owner communications and support, and the overall guest experience.
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
  • High school graduate or equivalent.
  • Two years reservations experience preferred.
  • Knowledge of basic computer programs.
  • One-year supervisory experience in reservations or front desk preferred.
  • Must have the ability to maintain confidentiality and exercise sound judgment when handling owner information
  • Must be able to organize time effectively and work flexible and extended hours if necessary
  • Must have basic mathematical skills for simple calculations
  • Must be able to work with minimal supervision
  • Able to sit for extended periods of time, able to lift supplies, packages, etc.
  • Able to perform several tasks simultaneously
  • Must be able to proofread

ESSENTIAL FUNCTIONS:
  • Assist the Director of Front Office, Director of Rooms, General Manager as needed.
  • Assists Reservations Team with reservations reports and produces the reports based on business needs.
  • Upsell the property to future and past guests by making reservations daily.
  • Monitor booking patterns and call volume to assist in proper staffing.
  • Maintain knowledge of resort amenities, promotions, packages, and special events
  • Support cross-functional communication with Front Office, Sales, Accounting, Housekeeping, and Revenue Management.
  • Shift coverage in the event of staff absence.
  • Coach, mentor, and train Reservations Agents
  • Resolve reservation discrepancies involving guests and third party booking partners
  • Check Reservations booked for accuracy.
  • Cancellations are processed and charged appropriately if applicable.
  • Make certain that all daily functions are executed.
  • Assist with input on all employee reviews.
  • Be able to explain the rental program to current owners.
  • Maintain information on the owner's website and set new owners up with id's and passwords.
  • Transcribe the meeting recordings and agendas.
  • Keep record of written minutes from all board meetings.
  • Serve as the primary point of contact for owners that have units on the rental program and possible new rental unit owners
  • Making of all Owner reservations
  • Tracking owner stays to ensure that they are complying with the condo declaration and not over the allotted amount of stays.
  • Maintain confidential owner information with discretion

MARGINAL FUNCTIONS:
  • Effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
  • Perform other tasks and duties as assigned
  • Scheduled hours may vary on business needs and may or may not include holidays, weekends, various shifts, overtime or reduced hours
  • Become familiar with Group Rooms functions so questions can be answered when Group Rooms Coordinator or Manager is not present
  • Supervise all employees and exercise decision making when Manager is not present

Rectify Housekeeping and Engineering charges.
  • Provide support to the Front Desk or Bell/Valet/Transportation.

ENVIRONMENT: Indoor shared office setting with a desk, file cabinets, computers, telephones and with brightly lit fluorescent overhead lights. Comfortable ventilation with little circulation of air.
We are an Equal Opportunity Employer
M/F/D/V

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