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Group Reservation Coordinator Jobs (NOW HIRING)

IHG

Coordinator Group Reservations

San Diego, CA · On-site

$25 - $27/hr

... and coordination with other departments. · Covering lunch shifts for front desk agents · ... group reservation requests, changes and cancellations received by phone, fax, e-mail, mail ...

IHG

Coordinator Group Reservations

Cleveland, OH · On-site

$19/hr

Promote team work and quality service through daily communications and coordination with other ... Process all group reservation requests, changes and cancellations received by phone, fax, e-mail ...

Loews Hotels

Group Services Manager

Nashville, TN · On-site

Provide direct leadership, including hiring, coaching, development, performance management, and engagement of a remote team of Group Reservation Coordinators and Delphi Systems Analysts within the ...

Loews Hotels & Co

Group Services Manager

Nashville, TN · On-site

$70 - $100/hr

Provide direct leadership, including hiring, coaching, development, performance management, and engagement of a remote team of Group Reservation Coordinators and Delphi Systems Analysts within the ...

Loews Hotels & Co

Group Services Manager

Nashville, TN · On-site

Provide direct leadership, including hiring, coaching, development, performance management, and engagement of a remote team of Group Reservation Coordinators and Delphi Systems Analysts within the ...

Omni Hotels

Group Reservations Coordinator

Washington, DC · On-site

$19.50 - $25/hr

Group Reservations Coordinator Overview: Ensure that all Group bookings are handled and processed ... Check for group reservation errors - and contact caller of the reservation or group contact ...

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How much do group reservation coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for group reservation coordinator in the United States is $19.09, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What does a group reservation coordinator do?

A Group Reservation Coordinator is responsible for managing and organizing reservations for groups at hotels, resorts, or event venues. They handle all aspects of the booking process, including communication with clients, negotiating rates, and ensuring special requests are met. Their goal is to provide a seamless experience for groups, such as corporate teams, wedding parties, or tour groups, by coordinating with other departments like sales, catering, and front desk staff. Excellent organizational and communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a group reservation coordinator?

To thrive as a Group Reservation Coordinator, you need strong organizational skills, attention to detail, and experience in hospitality or event management, often supported by a relevant degree or certificate. Familiarity with property management systems (PMS), reservation software, and Microsoft Office Suite is typically required. Excellent communication, problem-solving abilities, and customer service orientation are essential soft skills in this role. These competencies are vital to ensure seamless group bookings, client satisfaction, and efficient coordination between departments.

What are some of the common challenges faced by a group reservation coordinator, and how can they be managed effectively?

Group Reservation Coordinators often face challenges such as juggling multiple group bookings simultaneously, managing last-minute changes, and ensuring clear communication between clients, sales teams, and hotel staff. To manage these effectively, it's important to develop strong organizational skills, maintain detailed records, and utilize reservation management software. Proactive communication and anticipating potential issues, such as room availability or special requests, can help ensure smooth coordination and a positive experience for all parties involved.

What is the difference between Group Reservation Coordinator vs Event Coordinator?

AspectGroup Reservation CoordinatorEvent Coordinator
CredentialsHigh school diploma, customer service experience, familiarity with reservation systemsHigh school diploma, organizational skills, event planning experience
Work EnvironmentHotels, resorts, travel agenciesConferences, weddings, corporate events
Employer & IndustryHospitality, travel, tourismEvent planning, hospitality, corporate sectors
Search & Comparison IntentReservations, booking management, customer serviceEvent planning, coordination, logistics

The main difference is that a Group Reservation Coordinator focuses on managing group bookings and reservations within the hospitality or travel industry, ensuring customer needs are met efficiently. An Event Coordinator handles the planning and execution of events, coordinating logistics, vendors, and schedules. While both roles require organizational skills and customer service experience, their specific responsibilities and work environments differ.

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Group Reservation Coordinator jobs near you
Infographic showing various Group Reservation Coordinator job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $39,710 per year, or $19.1 per hour.

Coordinator Group Reservations

IHG Hotels & Resorts

Cleveland, OH • On-site

$19/hr

Other

Re-posted 10 days ago

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

75th of 108 rated hotels

Job description


Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
    of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
FINANCIAL RETURNS
  • Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
  • Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
PEOPLE
GUEST EXPERIENCE
RESPONSIBLE BUSINESS
  • Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
  • Maintain accurate filing system for groups and ensure that each group block is traced.
  • Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
  • Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
  • Attend pre-meeting planning meetings or conferences as needed or requested.
  • Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
  • Speak and listening usually while sitting
  • Use a keyboard to type in reservation information
Other:
  • Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
  • Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
  • Basic mathematical abilities are used some of the time.
  • Computer skills are required.
  • May be required to work nights, weekends, and/or holidays.

Rate of pay for this role is $19.00/hr
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

What IHG employees say

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About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

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