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Grand Resort Jobs (NOW HIRING)

Arizona Grand Resort & Spa

Banquet Dishwasher

Phoenix, AZ · On-site

$12.75 - $16.25/hr

In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused ...

Arizona Grand Resort & Spa

Banquet Dishwasher

Phoenix, AZ · On-site

$12.75 - $16.25/hr

In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused ...

Arizona Grand Resort

Security Officer

Phoenix, AZ

$16 - $18.75/hr

The Arizona Grand Resort & Spa's leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and ...

Arizona Grand Resort

Guest Service Agent

Phoenix, AZ

$15 - $18.75/hr

The Arizona Grand Resort & Spa's leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and ...

Arizona Grand Resort & Spa

Security Officer

Phoenix, AZ · On-site

$15.50 - $18.50/hr

The Arizona Grand Resort & Spa's leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and ...

Arizona Grand Resort & Spa

Event Manager

Phoenix, AZ · On-site

In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused ...

Arizona Grand Resort & Spa

Guest Service Agent

Phoenix, AZ · On-site

$14.50 - $18.50/hr

The Arizona Grand Resort & Spa's leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and ...

Opal Grand Resort

Beach Market Barista

Delray Beach, FL · On-site

$15/hr

Opal Grand Resort looking to add a Barista to our Beach Market team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and ...

Opal Grand Resort

Beach Market Barista

Delray Beach, FL · On-site

$15/hr

Opal Grand Resort looking to add a Barista to our Beach Market team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and ...

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Grand Resort information

See salary details

$28K

$81.5K

$233.5K

How much do grand resort jobs pay per year?

As of Jun 11, 2026, the average yearly pay for grand resort in the United States is $81,549.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $89,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Grand Resort, and how can they be addressed?

Employees at a Grand Resort often encounter challenges such as managing high guest volumes during peak seasons, adapting to guest requests from diverse backgrounds, and coordinating across various departments like housekeeping, food service, and guest relations. To address these challenges, strong communication skills, adaptability, and teamwork are essential. Many resorts provide ongoing training and encourage open feedback to help staff navigate busy periods and deliver excellent guest experiences while maintaining work-life balance.

What is a Grand Resort?

A Grand Resort is a large, upscale hospitality property that offers a wide range of amenities, accommodations, and recreational activities. These resorts are typically designed to provide luxury experiences, including fine dining, spas, golf courses, pools, and entertainment. Grand Resorts often cater to both families and business travelers, offering event spaces and comprehensive guest services. They are usually located in scenic destinations and are known for exceptional service and high-quality facilities.

What are the key skills and qualifications needed to thrive as a Resort Manager, and why are they important?

To thrive as a Resort Manager, you need strong leadership, hospitality management experience, and a degree in hospitality or business administration. Familiarity with property management systems (PMS), reservation software, and budgeting tools is typically required. Outstanding interpersonal, problem-solving, and organizational skills help deliver exceptional guest experiences and lead diverse teams effectively. These skills are vital to ensure smooth operations, high guest satisfaction, and the financial success of the resort.
More about Grand Resort jobs
What cities are hiring for Grand Resort jobs? Cities with the most Grand Resort job openings:
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Grand Resort jobs near you
Infographic showing various Grand Resort job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 72% Full Time, 23% Part Time, 1% Temporary, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $81,549 per year, or $39.2 per hour.
Guest Service Manager

Guest Service Manager

Arizona Grand Resort & Spa

Phoenix, AZ • On-site

Full-time

Posted 28 days ago

Job description

Summary of Position:
The Guest Service Manager (GSM) leads the bell, door, and lobby guest experience keeping front-of-house operations running smoothly while setting the tone for every arrival and departure. This role also oversees on-property transportation services, ensuring safe, efficient, and guest-focused mobility throughout the property. As a highly visible leader, the GSM models exceptional hospitality, brings service standards to life, and supports operational excellence and guest satisfaction at every touchpoint. Serving as Manager-on-Duty as needed, the GSM plays a key role in creating memorable, differentiated resort experiences, while also supporting room revenue and occupancy goals.
Essential Functions :
  • Oversee management and supervision of the Bell Desk including hiring, performance evaluations, coaching, training, development, and mentoring for Bellmen, Doormen, and Bell Captains.
  • Serve as a highly visible lobby leader.
  • Plan and organize group departures and arrivals including coordination with Destination Services, Conference Services, and other departments.
  • Attend weekly manager's meeting and communicate pertinent messages to staff.
  • Lead department goal planning, continuous improvement projects, and recurring training efforts.
  • Implement new resort procedures, as necessary.
  • Oversees and manages Bell schedule along with Captains.
  • Perform Manager-On-Duty shifts and all associated functions of the position including, but not limited to, reporting and handling guest complaints.
  • Oversee valet operations including organization and safety of the valet lot and accountability for vehicle handling, traffic flow, and adherence to all policies and procedures.
  • Manage all room delivery operations including room service, group deliveries, and any additional items requested for guest delivery, ensuring timely execution, proper coordination with departments, and accurate charging of all group-related deliveries.
  • Perform administrative functions such as inventory, van switches, e-mail, memos, gratuity calculations, and other required paperwork.
  • Conduct annual performance reviews for Bellmen, Captains, and Doormen members and track completion of all required training, certifications, and due dates.
  • Monitor guest surveys for Bell Desk comments to improve service levels.
  • Perform other Doorperson and Bellperson tasks as needed.
  • Assist the Front Desk management team with resort reservation functions and department billing.
  • Execute Bell Desk VIP arrival and departure standards.
  • Maintain compliance with all Bell Desk safety standards by ensuring vehicles are properly secured overnight, carts and equipment are maintained in safe driving conditions, and all Bell team members consistently follow required safety protocols.
  • Maintain Lobby cleanliness and furniture placement as outlined in the Lobby "Look Book".

Qualifications:
Education: college degree preferred
Experience: Minimum of two years of resort Rooms Division and Guest Service Management required.
Certificates or Licenses: Valid and current driver's license with a clean driving record. License checks will be conducted periodically.
Knowledge, Skills, and Abilities:
  • Ability to operate a bell cart
  • Ability to train and supervise with strong leadership skills
  • Ability to make quick and efficient decisions to benefit the team and guests.
  • Considerable knowledge of the city and surrounding areas.
  • Ability to understand and uphold Marc & Rose 4 Pillars and AAA Diamond Standards.

Personal Characteristics:
  • Behaves ethically
  • Communicates effectively, conveying information clearly and professionally through speaking, listening, reading and writing in English.
  • Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review)

The Arizona Grand Resort & Spa's leaders and associates believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, associates must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

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