Essential Responsibilities:ย
- Schedules customerย pickย up requestsย for multiple warehousesย
- Arranges domestic freight ย
- Negotiatesย competitiveย periodic pricing on drayage freightย with freight brokersย ย
- Coordinates drayage for freight to the portย to ensure on time delivery for port cutsย
- Fields driver calls throughout the dayย ย
- Builds relationships with customers and warehouses to create scheduling efficienciesย
- Works with customers to ensure inventory is pulled from the correct account in our systemย
- Works with CRR to request date changes for customer deliveriesย
- Utilizes Samsara GPS toย assistย with driver call ins and reportingย ย
- Dispatches and schedules temper releasesย
- Looks for process improvements and collaborates inter-departmentally ย
- Reviews national dispatching to ensure routes are efficiently builtย ย
- Collaborates with CRR and other departments to resolve and improve processes to increase productivityย ย
- Trains all third parties onย Nextrackย and its requirementsย ย
- Enforcesย Nextrackย compliance and scheduling parametersย ย
- Scoutsย newย third-partyย haulers to create and negotiate competitive pricing and contractsย
- Sets upย new usersย forย Nextrackย internal schedulerย ย
- Monthly reportingย on late,ย cancelledย or rescheduled trucks
- Works with warehouses to coordinate laborย for scheduled loading appointmentsย
- Resolves all billing discrepancies for efficient processingย ย
- Provides backup coverage to allย logisticsย positionsย
- Trains the export team on all TMS functions as neededย ย
- Trains new dispatch employeesย ย
- Assistsย dispatch employees with issuesย regardingย customers, schedulingย appointmentsย and driver complianceย
- Trains Agri-Mark Employees and warehouse locations onย Nextrackย Schedulerย ย
- Cross-Trained to cover all positions in the officeย ย
- Other Duties as assignedย ย ย
Position Qualifications:ย
2 years dispatch experienceย preferredย
Highschool diplomaย or GEDย requiredย
Must be able to pass background check and drug testย
Previousย experience and knowledge of product export and importย logistics ย ย
Knowledge,ย Skillsย and Abilities:ย
Proficiencyย in Microsoft Office and Microsoft 365ย
Knowledgeย of FMCSA HOS rule and regulationsย
Safety conscious mentalityย ย
Customer service excellence and conflict resolutionย
Exceptional time management and the ability to multi-taskย
Efficient communication to work with team members in all departmentsย
Self-starting with decisive communicationย ย
Ability toย performย under high stress to meet firmย deadlinesย
Comfortable and able to focusย inย an open office environmentย
Mastery of Outlook to address and prioritize high volume email correspondenceย ย
Ability to answer the phone professionally and field calls throughout the dayย ย
Effective communication to build long lasting working relationshipsย ย
Ability toย think outside the boxย to solveย logisticsย challenges (OS&D, truck breakdowns, Etc.)ย
Experience with GPS softwareย ย
Proficient with Samsara Electronic Logsย ย
Mastery of the Transportation management softwareย
Proficient with AS400ย ย
Knowledge of allย customerย online scheduling portals (12+ online schedulers)ย
Mastery ofย Nextrackย internal scheduling programย
ย Anticipated starting rate for this position is $22-$24 an hour
Agri-Mark is an equal opportunity employer. The company is committed to the fundamental principle of equal opportunity and equal treatment for every qualified prospective and current employee. The company does not discriminate or allow discrimination on the basis of race (including traits historically associated with race including hair texture and protective hairstyles), color, religion, ancestry, national origin, citizenship, genetic information, sex (including pregnancy or pregnancy-related conditions), sexual orientation, gender identity, place of birth, crime victim status, age, physical or mental disability, a positive result from an HIV-related blood test, military or veteran status, ย or any other classification protected under applicable federal and/or state law.
Agri-Mark complies with all federal, state, and local laws and regulations.