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Govtech Software Jobs in Indiana (NOW HIRING)

Neumo

Senior Software Engineer (On-Site)

Fort Wayne, IN · On-site

$121K - $159K/yr

We are seeking a Senior Software Engineer to join a team of 5-6 developers building and maintaining ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Remotely access equipment to troubleshoot and resolve hardware and software issues * Dispatch field ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Remotely access equipment to troubleshoot and resolve hardware and software issues * Dispatch field ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Remotely access equipment to troubleshoot and resolve hardware and software issues * Dispatch field ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

Neumo

Customer Care Specialist (On-Site)

Fort Wayne, IN · On-site

$16.75 - $22.25/hr

Remotely access equipment to troubleshoot and resolve hardware and software issues * Dispatch field ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...

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Govtech Software information

What are the key skills and qualifications needed to thrive as a Govtech software developer?

To excel as a GovTech Software Developer, you need strong programming skills, a solid understanding of government processes, and typically a degree in computer science or related field. Familiarity with government-approved technologies, cloud platforms (such as AWS GovCloud or Azure Government), and compliance standards like FedRAMP is essential. Excellent problem-solving abilities, teamwork, and effective communication are crucial soft skills in this role. These competencies ensure secure, user-friendly solutions that meet government regulations and effectively serve public sector needs.

What is Govtech software?

Govtech software refers to technology solutions specifically designed for government organizations to improve public services, increase efficiency, and foster transparency. These software platforms can include tools for digital service delivery, data management, regulatory compliance, public engagement, and more. Govtech software aims to modernize government operations by leveraging technology to meet the needs of citizens and streamline internal processes. It plays a vital role in enabling smart governance and supporting digital transformation in the public sector.

What are some common challenges faced by professionals working in Govtech software roles?

Professionals in Govtech software roles often encounter challenges related to navigating complex government regulations and ensuring compliance with strict data privacy and security standards. Additionally, they may need to integrate new solutions with legacy government systems, which can require creative problem-solving and strong collaboration with public sector stakeholders. Managing long project timelines and adapting to evolving policy requirements are also common aspects of the role. These challenges make adaptability, communication, and a deep understanding of government processes essential skills for success.

What is the difference between Govtech Software vs Data Analyst?

AspectGovtech SoftwareData Analyst
Required CredentialsTechnical degrees, software certificationsStatistics, data analysis, or related degrees
Work EnvironmentGovernment agencies, public sector tech teamsVarious industries, including government, private sector
Employer & Industry UsagePrimarily government and public sectorMultiple sectors, including government
Search & Comparison IntentUnderstanding govtech software roles and skillsAnalyzing data within government projects

Govtech Software professionals focus on developing and maintaining software solutions for government agencies, emphasizing technical skills and public sector knowledge. Data Analysts interpret data to inform policy and decision-making, often working across sectors. While both roles require analytical skills, Govtech Software roles are more technical and software development-oriented within government contexts.

What are popular job titles related to Govtech Software jobs in Indiana? For Govtech Software jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Govtech Software jobs in Indiana look for? The top searched job categories for Govtech Software jobs in Indiana are:
What cities in Indiana are hiring for Govtech Software jobs? Cities in Indiana with the most Govtech Software job openings:
Govtech Software jobs near you

Support Coordinator

Schneider Geospatial

Indianapolis, IN • On-site, Remote

Full-time

Posted 15 days ago

Job description

About Schneider Geospatial 
Schneider Geospatial is a leading PE-backed GovTech SaaS company modernizing how governments serve their communities. Our GIS-based GovTech solutions power over 1,000 local governments across 34 states, reaching more than 32 million citizens annually. We help public agencies streamline parcel management, permitting & licensing, and asset management, making government more transparent, efficient, and citizen focused. 
 

Recognized multiple years as a Great Employer to Work For, we blend a purpose-driven mission with the innovation and agility of a high-growth software company. Schneider Geospatial has also been named to the GovTech 100 for four consecutive years, recognizing the most innovative and impactful companies serving state and local government.


The Schneider Geospatial Support Coordinator serves as a front-line team member providing excellent remote customer service for clients and end users of our SaaS and desktop software products. This role will triage incoming support requests and facilitate communication to ensure customers are receiving an optimal service experience from initial contact to resolution of their support case. 

What you can expect in the role
  • Direct engagement with client organizations and their users related to any technical support cases they have opened with our team.
  • Be on the frontlines of modernizing government organizations with advanced software technologies.
  • Ability to work collaboratively and communicate effectively with team members.
  • Manage customer interactions by telephone, both in response to customer inquiries and through proactive outreach.
Responsibilities
  • Respond to client calls and emails in a timely manner. 
  • Triage, prioritize, and assign customer support cases to qualified Support Specialists.
  • Support case tracking, documentation, and status reporting to clients.
  • Proactively follow-up with customers on support cases waiting on customer responses.
  • Monitor open support cases and assist Support personnel with communication and coordination to resolve cases in a timely manner.
  • Provide direct product end-user support and resolution.
  • Ability to verbally communicate clearly with client over the phone in the English language. 
  • Good written communication and grammar skills (in the English language) are highly important. 
  • Establish active listening, empathy, professionalism, clear verbal communication, appropriate questioning techniques, accurate documentation, and timely follow-up to ensure customer confidence and issue resolution.
Qualifications
  • BA/BS or Certificate in GIS, Geography, MIS, Communications, Business Administration, or a related field; or a relevant combination of education and experience.
  • GIS software experience is preferred.
  • SQL experience is preferred.
  • Strong desire to successfully and enthusiastically support software that is being used to solve customer problems.
  • Experience with local government (county and municipal) operations, especially pertaining to permitting, infrastructure and asset management, land records, or fleet management services, is a strong plus.
  • Experience with Schneider Geospatial's software products is a strong plus.

Successful Support Coordinators will have future opportunities to pursue numerous career paths in our organization, depending on interests and skillset, including business development, project management, consulting, software testing/QA, and product management. 


Equal Opportunity 
Schneider Geospatial is an Equal Opportunity Employer. We welcome candidates from all backgrounds and believe that diversity strengthens our team, fuels innovation, and drives success. 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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