Google Program Manager Jobs in Phoenix, AZ (NOW HIRING)

Gracie Barra is actively seeking 3 passionate Jiu-Jitsu Program Directors who would be excited to join the staff at 3 of our Gracie Barra Schools in AZ.

Responsibilities include curriculum development, class scheduling, instructor coordination, and program growth. The ideal candidate has a strong background in Jiu-Jitsu instruction and program management and is dedicated to creating a positive and thriving learning environment. Join us in shaping the future of our Jiu-Jitsu community.

The Program Director should be approachable, engaging, and enthusiastic about Brazilian Jiu-Jitsu, creating a bridge between the students and the BJJ training experience.
Join our dynamic team and become an integral part of our mission to empower individuals through the art of Brazilian Jiu-Jitsu.

• Position Type: Part-time/Full-time
• Skills
  • Required
    
    • Sales
    • Time Management
    • Task Management
    • Communications
    • Club Management System Knowledge
      
    • Event Management
    • Inventory management
    • Organization
    • Phone Skills
      
    • Must possess excellent customer service skills;
    • Ability to relate well to children, to communicate effectively, build rapport, and maintain positive relations with members staff, and & leadership;
    • Enthusiasm, high energy and exceptional human relations and motivational skills;
    • Ability to work effectively with people of different backgrounds, abilities, opinions, and perceptions;
    • Should possess effective budgetary and programmatic experience;
    • Ability to speak effectively before groups of members, participants, volunteers or employees;
    • Ability to attract, maintain, lead and motivate quality staff and volunteer leadership.
      
  • Tasks and Processes
    
    • The Program Director is responsible for bringing in potential students, enrolling them, and maintaining relationships with students and parents in the school.
    • Answer the School's Phone, Email, Facebook Messages and any other inbound point of contact with clients
    • Manage Appointments
    • Enroll Students
    • Inventory Management/Sales of products in Pro shop
    • Ensures the effectiveness of the new students enrollment system
    • Develops the internal communication strategy, along with the instructor and the marketing department, and keeps the students updated and informed about the school, its operations and activities
    • Assists the Instructor in developing the absentee student strategy for the month
    • Develops the delinquent student strategy for the month together with the billing department
    • Assists the instructor in developing the seasonal Gracie Barra school event calendar together with the Instructor and the marketing department
    • Assists the Head Instructor with updating the schedule for the Gracie Barra school
    • Presents the program to the prospective student
    • Executes or supervises the new student enrollment procedures
    • Ensures the accuracy of the data on the club management system
    • Prepare Attendance Cards
    • Deals with cancellation requests, leading the canceling student not to cancel the agreement
    • Supports the accounts receivable assistant on the development of the delinquent account strategy for the month
    • Inputs and/or changes information on the billing system
    • Address any possible student complaints and recommendations
    • Ensures that the walk-in prospects are well received and offered an opportunity to schedule an introductory lesson
    • Ensures that the phone is being answered quickly during business hours in a polite, objective, and exciting manner & prospects are scheduled for intro classes
    • Schedules/confirms the introductory lesson appointment
    • Follows up with introductory lesson no-shows and pending enrollment
    • Prepares the designated reports and gives it to the supervisor
      

• Working Tools
  • Telegram
  • Canva
  • Google Apps
  • Monday
  • Slack
  • WhatsApp
  • Telegram
  • Zoom
  • Social Media Tools
  • Clubready
    

• Work Schedule¹

• • • Monday - Friday
      • 9:00 am to 12:00² pm | 4:00 pm to 9:00 pm
    • Saturday
      
      • 8:00 am to 1:00 pm
        

¹Adjustments can be made according to the school-specific schedule.
²If an intro is at the school for a 12PM class the PD needs to be there

• Dress Code
  • Off the mats
    • GB Tshirt
    • Jeans, pants, or shorts
    • Tennis shoes / Sandals (No Board shorts with sandals)
  • On the Mats
    • White GB Official Uniform (GB Gi, GB Rashguard, GB Belt)

• Personal Hygiene
  • Keep Hair and Beard Trim or well maintained.
  • Maintain a professional and clean appearance

• Professionalism
  • Maintain a professional social media profile in line with the values of Gracie Barra.
  • Avoid debates about controversial topics such as religion and politics.