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Google Program Manager Jobs in Concord, NC (NOW HIRING)

Rivago infotech inc

Technical Program Manager

Charlotte, NC · On-site

$126K - $163K/yr

Technical Delivery Lead - Google Cloud Platform Data & Analytics Platform Location: Charlotte, NC ... Program Management / Technical Project Leadership experience · 5+ years delivering cloud-based ...

Galent

Program Management

Charlotte, NC · On-site

Contract Strong Technology Delivery / Program Management / Technical Project Leadership experience Strong Experience delivering cloud-based Data & Analytics solutions Hands-on Google Cloud Platform ...

Infosys Limited Digital

Google Cloud Developer

Charlotte, NC · On-site

$55 - $75.25/hr

We focus on adopting a data-first approach to engineering and value-stream management, enabling ... programs, documentation, and support frameworks to ensure a smooth transition to new software ...

Infosys Limited Digital

Google Cloud Architect

Charlotte, NC · On-site

$63.50 - $80.75/hr

We focus on adopting a data-first approach to engineering and value-stream management, enabling ... Programs Genesys, NICE CXone, Amazon Connect, or Kore.ai migration projects RAG, Agentic AI ...

Heart Math Tutoring Inc

Program Coordinator

Charlotte, NC · On-site

$22 - $23/hr

Computer skills and/or ability/willingness to learn programs including but not limited to Word, Excel, email and contact management, Salesforce, file sharing systems (e.g. Dropbox and Google Drive ...

Heart Math Tutoring Inc

Program Coordinator

Charlotte, NC · On-site

$22 - $23/hr

Computer skills and/or ability/willingness to learn programs including but not limited to Word, Excel, email and contact management, Salesforce, file sharing systems (e.g. Dropbox and Google Drive ...

Heart Math Tutoring Inc

Program Coordinator

Charlotte, NC · On-site

$22 - $23/hr

Computer skills and/or ability/willingness to learn programs including but not limited to Word, Excel, email and contact management, Salesforce, file sharing systems (e.g. Dropbox and Google Drive ...

Infosys

Google Cloud Architect

Charlotte, NC · On-site

$62 - $85/hr

With over four decades of experience in managing the systems and workings of global enterprises, we ... Programs Genesys, NICE CXone, Amazon Connect, or Kore.ai migration projects RAG, Agentic AI ...

Infosys

Google Cloud Developer

Charlotte, NC · On-site

... programs, documentation, and support frameworks to ensure a smooth transition to new software ... With over four decades of experience in managing the systems and workings of global enterprises, we ...

Deloitte

Google AI Lead Architect

Charlotte, NC · On-site

$54 - $74/hr

We transform engineering teams, modernize technology, and deliver complex programs with a product ... implement context management, retrieval strategies, and observability. * Define end-to-end ...

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All JobsGoogle Program JobsGoogle Program Manager JobsGoogle Program Manager Jobs in Concord, NC

Google Program Manager information

See Concord, NC salary details

$35.9K

$100.1K

$146.2K

How much do google program manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for google program manager in Concord, NC is $100,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $123,400.00 per year, depending on experience, location, and employer.

How do I get into Google as a Program Manager?

To become a Google Program Manager, candidates typically need a strong background in project management, experience leading cross-functional teams, and proficiency with tools like G Suite and data analysis. A relevant bachelor's degree is often required, with many roles preferring or requiring a master's degree or PMP certification. Demonstrating problem-solving skills, stakeholder management, and a track record of delivering complex projects can improve chances of selection.

What does a Google Program Manager do?

A Google Program Manager oversees complex projects and programs, coordinating between multiple teams to ensure successful planning, execution, and delivery. They work to define program goals, manage timelines, and communicate progress with stakeholders. Program Managers at Google often focus on cross-functional initiatives, bridging gaps between engineering, product, and business units. Their responsibilities include risk management, process improvement, and ensuring that projects align with company objectives.

How does a Google Program Manager typically collaborate with cross-functional teams during large-scale projects?

As a Google Program Manager, you will regularly work with cross-functional teams that may include engineers, product managers, designers, and marketing specialists. Collaboration often involves facilitating meetings, aligning stakeholders on project goals, and resolving roadblocks to ensure timely delivery. You'll use strong communication and organizational skills to coordinate across diverse teams, balancing technical and business priorities. This collaborative approach helps ensure that all aspects of a project are addressed and that teams are aligned on deliverables and timelines.

What are the key skills and qualifications needed to thrive as a Google Program Manager?

To thrive as a Google Program Manager, you need strong project management experience, cross-functional leadership skills, and often a degree in business, engineering, or a related field. Familiarity with tools like Google Workspace, project management software (e.g., Jira, Asana), and Agile or Scrum certifications is typically required. Exceptional communication, problem-solving, and stakeholder management abilities help you lead diverse teams and drive alignment. These skills are crucial for delivering complex projects on time and fostering collaboration in Google's fast-paced, innovative environment.

What is the difference between Google Program Manager vs Google Product Manager?

AspectGoogle Program ManagerGoogle Product Manager
Required CredentialsBachelor's degree, PMP or similar certifications often preferredBachelor's degree, MBA or technical background often preferred
Work EnvironmentFocuses on coordinating multiple projects and teams across departmentsFocuses on product development, strategy, and user experience
Employer & Industry UsageCommon in tech companies managing large-scale initiativesCommon in tech companies leading product lifecycle and innovation
Search & Comparison IntentOften compared for project coordination and cross-team leadershipOften compared for product strategy and market impact

Google Program Managers primarily coordinate multiple projects and teams, ensuring timely delivery and alignment with company goals. In contrast, Google Product Managers focus on developing and managing products from conception to launch, emphasizing user needs and market fit. Both roles require strong communication skills and cross-functional collaboration, but they serve different strategic functions within the organization.

What does a Google Program Manager do at Google?

A Google Program Manager oversees the planning, execution, and delivery of complex projects within Google, coordinating cross-functional teams to meet objectives on time and within scope. They manage project timelines, communicate with stakeholders, and utilize tools like G Suite and project management software to ensure successful outcomes.
What are popular job titles related to Google Program Manager jobs in Concord, NC? For Google Program Manager jobs in Concord, NC, the most frequently searched job titles are:
What job categories do people searching Google Program Manager jobs in Concord, NC look for? The top searched job categories for Google Program Manager jobs in Concord, NC are:
What cities near Concord, NC are hiring for Google Program Manager jobs? Cities near Concord, NC with the most Google Program Manager job openings:
Google Program Manager jobs near you
Infographic showing various Google Program Manager job openings in Concord, NC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $100,086 per year, or $48.1 per hour.

Program Manager Customer Retention AI Agent (Google CCAI) @ Charlotte NC

Diverse Lynx

Charlotte, NC • On-site

$55 - $60/hr

Other

Posted 23 days ago

Job description

Program Manager — Customer Retention AI Agent (Google CCAI)

Location: Charlotte NC

Type: Contract W2

Rate: $55-$60/hr on W2

Role Summary

We're looking for a seasoned Program Manager to lead the end-to-end delivery of a customer retention agent built on Google's Contact Center AI (CCAI) / Dialogflow CX platform. This is a cross-functional program spanning conversational design, engineering, data, and CX operations — you'll own scope, timeline, risk, and stakeholder alignment from discovery through production launch and scale.

Key Responsibilities

• Own the program roadmap, milestones, and delivery cadence for the retention agent build (discovery → design → build → pilot → GA)

• Coordinate cross-functional squads: conversational designers, Dialogflow CX/CCAI engineers, data/ML teams, QA, and contact center operations

• Manage vendor/SI relationships if a systems integrator or Google Cloud partner is involved

• Define and track program KPIs (containment rate, retention lift, deflection rate, CSAT/NPS impact, AHT reduction)

• Run governance: steering committee updates, RAID logs, budget tracking, and change management

• Drive integration planning across CRM, telephony/CCaaS, billing, and retention-offer systems

• Manage phased rollout strategy (pilot cohort → regional → full production) and post-launch optimization cycles

• Escalate and resolve cross-team blockers; manage dependencies between engineering, data privacy/compliance, and business stakeholders

Required Qualifications

• 10+ years of program/project management experience, including 3+ years managing AI/conversational AI, CX, or contact-center technology programs

• Hands-on program delivery experience with Genesys Cloud CX (or comparable enterprise contact-center platform) environments

• Working knowledge of Google Cloud Contact Center AI (CCAI) / Dialogflow CX, or strong aptitude to ramp quickly on the platform

• Proven experience managing customer retention, churn-reduction, or customer experience transformation initiatives

• Strong stakeholder management skills — comfortable presenting to VP/C-level sponsors and running working sessions with engineers

• Experience with Agile/Scrum and hybrid delivery models; PMP, PgMP, or SAFe certification a plus

• Familiarity with CRM (Salesforce/ServiceNow), telephony integrations, and data privacy considerations (PCI, PII) in contact center contexts

Nice to Have

• Prior experience specifically launching a virtual agent / conversational AI bot into a live contact center

• Experience with retention/loyalty program design (offers, save desks, win-back campaigns)

• Google Cloud certification (Professional Cloud Architect or CCAI-specific training)

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

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About Diverse Lynx

Sourced by ZipRecruiter

Diverse Lynx, based in Princeton, NJ, US, is a reputable company in the Information Technology sector. The firm, as reflected through its website diverselynx.com, specializes in delivering comprehensive IT solutions. These solutions range from IT consulting to robust digital transformation strategies, IT staffing, and full-time placements services. The company was established in 2008, and it prides itself on providing simplified, efficient technology solutions designed to meet the unique needs of each client.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Princeton, NJ, US

Year founded

2002

Social media

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