Google Program Manager Jobs in West Virginia (NOW HIRING)

Zayo is looking for a rare operator - a leader who can bring structure to complexity, discipline to scale, and visibility to large, fast-moving fiber construction programs.

Our Senior Manager, Controls & Governance will architect and lead the operational controls framework that enables consistent, predictable, and high-quality execution across OSP deployment. This role sits at the center of project delivery, systems, reporting, and is a major contributor to executive decision-making - ensuring leadership has real-time clarity into performance, risk, andexecutionhealth.

This is not just a maintenance role. This is abuild-and-elevate role.

Responsibilities/Ownership:

Build the Controls Engine for OSP Delivery

• Architect and implement governance and controls frameworks supporting fiber construction programs

• Establish operational guardrails ensuring consistency across markets and teams

• Create scalable mechanisms tomonitorschedule, cost, quality, and execution health

• Identifysystemic risk patterns and implement preventative controls

• Drive accountability and performance discipline across project teams

Leadership & People Management

• Build and manage a team of nine control PMs. Define team structure, roles, and capabilitiesrequiredto support expanding OSP programs. Hold team members and cross-functional partners accountable to defined KPIs and delivery standards within the controls function.

• Establish and scale a high-performing Controls & Governance function aligned to business growth.

• Activelymentor team members, strengthening both technical capabilities and business judgment.

• Foster critical thinking, problem-solving, and systems-level ownership across the team.Continuously evolve team capabilities as systems, scale, and complexity increase.

• Encourage knowledge sharing and standardization across regions and programs

Turn DataIntoDecision Power

• Design powerful/flexible dashboards providing real-time performance visibility

• Translate complex operational data into clear insights and actions

• Establish KPI frameworks measuring true delivery health

• Enable leadership toidentifyrisk, delays, and execution gaps quickly

• Build reporting structureseliminatingmanual data inconsistencies

Standardize How Work Gets Done

• Drive consistent PMO workflows across the OSP lifecycle

• Implement scalable templates, tools, and operating procedures

• Reduce cycle time and rework through smarter process design

• Ensure field execution and system workflowsremainaligned

• Lead change management tied to governance improvements

Operate as a Cross-Functional Force Multiplier

• Serve as a strategic partner to Construction, PMO, Engineering, Finance, and Systems

• Align operational execution with reporting and system capabilities

• Lead structured working sessions to close process and visibility gaps

• Influence across multiple teams and leadership levels

• Act as connective tissue between execution teams and leadership

Continuously Raise the Bar

• Mature governance models as scale increases

• Identifyautomation opportunities andeliminatemanual dependencies

• Implement feedback loops refining tools and workflows

• Build a culture of transparency and accountability

• Set the standard for operational excellence

Required Experience

• Minimum of ten (10) years in networking, telecom, fiber construction, infrastructure deployment, and/or PMO environments

• Minimum of five (5) years in senior program, operations, or governance leadership roles

• Experience building or transforming operational controls and reporting frameworks

• Demonstrated ability to standardize processes across complex organizations

• Advancedexpertisein Excel/Google Sheets and performance reporting

• Strong executive communication and stakeholder influence skills

Highly Valued

• Deep familiarity with OSP fiber construction, and/or ISP networking delivery models

• Experience with Salesforce, Sitetracker, or similar platforms

• Background in PMO transformation or operational excellence

• Experience building dashboards/reporting ecosystems from the ground up

• Lean or Six Sigma experience