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Google It Support Jobs in Springfield, MA (NOW HIRING)

ServiceNet

IT Projects Engineer

Northampton, MA · On-site

$56K - $60K/yr

Prepare receiving teams for handoff so support staff know exactly what was built and how to support it * Independently lead smaller, well-scoped site projects from kickoff to close when assigned ...

ULINE

IT Systems Technician

Hartford, CT · On-site

$34/hr

As a Uline IT Systems Technician, you'll provide tech support for employees and ensure systems are running smoothly across the warehouse and offices at our new Connecticut location. Hours: Monday ...

Novus Insight, Inc.

Be Seen First

IT Manager of Professional Services

East Hartford, CT · On-site

$95K/yr

... ensuring support quality, staff development, and the growth of IT support services · Oversees ... projects to ensure expectations, timelines, and budgets are met · Interfaces directly with client ...

Cronin and Company

IT Manager

Glastonbury, CT · On-site

$95K - $116K/yr

Day to day, you'll provide friendly on-site support while working at a higher level to drive ... Experience administering Google Workspace (we have a Google-to-M365 transition on the horizon)

Voya Financial, Inc.

IT Manager

Windsor, CT · On-site

$94K - $116K/yr

We are determined to support both individuals and communities in reaching a better financial future ... IT Project Management role or related position. Experience must include: Project execution with ...

FAVARH

IT Manager

Windsor, CT · On-site

$94K - $116K/yr

We are determined to support both individuals and communities in reaching a better financial future ... IT Project Management role or related position. Experience must include: Project execution with ...

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Google It Support information

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How much do google it support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for google it support in Springfield, MA is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.22 per hour, depending on experience, location, and employer.

What is a Google IT Support?

A Google IT Support job involves troubleshooting, maintaining, and supporting computer systems and networks for businesses and individuals. These professionals handle tasks like software installation, hardware configuration, network management, and cybersecurity. They often provide technical assistance, resolve IT issues, and ensure systems run efficiently. Many people enter this field through the Google IT Support Certificate, which provides foundational IT knowledge. This role is essential for keeping an organization's technology infrastructure running smoothly.

What does a Google IT Support do?

A typical day for a Google IT Support professional involves responding to user inquiries via phone, chat, or email, diagnosing hardware and software issues, and managing support tickets. You'll often collaborate with other IT team members to resolve complex challenges and may assist with onboarding new users, configuring devices, or deploying software updates. The work environment is usually fast-paced, requiring quick prioritization and adaptability as new issues emerge. This role offers the opportunity to continually expand your technical expertise while directly impacting user productivity and satisfaction.

What are the key skills and qualifications needed to thrive in the Google IT Support position, and why are they important?

To thrive as a Google IT Support professional, you need a solid understanding of troubleshooting, networking fundamentals, operating systems, and customer service, often demonstrated by completing the Google IT Support Professional Certificate or similar qualifications. Familiarity with help desk ticketing systems, remote desktop tools, and platforms like G Suite and cloud services is typically required. Excellent communication, patience, and problem-solving skills set exceptional candidates apart, enabling them to assist users of varying technical abilities. These competencies are crucial for efficiently resolving technical issues, ensuring smooth business operations, and providing a positive user support experience.

Does Google IT Support cert help get hired?

The Google IT Support Professional Certificate can improve a candidate's chances of getting hired for entry-level IT support roles by demonstrating foundational skills in troubleshooting, customer service, and operating systems. Employers often value this certification alongside practical experience and technical knowledge of tools like Windows, Linux, and ticketing systems.

Does Google have IT support roles?

Google offers IT support roles such as Technical Support Specialist and IT Operations Engineer, which involve troubleshooting hardware and software issues, maintaining systems, and assisting users. These roles often require knowledge of networking, operating systems, and certifications like CompTIA A+ or Google IT Support Professional Certificate.

How to become a Google IT Support?

To become a Google IT Support professional, candidates typically need a foundational understanding of computer hardware, software, and troubleshooting skills, often gained through certifications like the CompTIA A+ or Google IT Support Professional Certificate. Relevant experience in customer service and familiarity with operating systems, networking, and security are also beneficial. Many roles require a high school diploma or equivalent, with some positions preferring an associate's or bachelor's degree in a related field.

What are popular job titles related to Google It Support jobs in Springfield, MA?

For Google It Support jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Google It Support jobs in Springfield, MA look for?

The top searched job categories for Google It Support jobs in Springfield, MA are:

Google It Support jobs near you
Infographic showing various Google It Support job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $45,327 per year, or $21.8 per hour.

IT Projects Engineer

Northampton, MA • On-site

ServiceNet
See more jobs at ServiceNetexternal

$56K - $60K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

ServiceNet rating

7.0

Company rating: 7.0 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Tuition assistance

IT Projects Engineer
Full-Time
Location: Northampton, MA
Salary Range: $56k-$60k
About the Role:The IT Projects Engineer is the go-to individual when ServiceNet opens a new program location or refreshes the technology at an existing site. This is a hands-on, field-forward role focused on deploying and commissioning the physical and network infrastructure that our programs run on. This individual will work on Unifi networking deployments, access control installations, camera systems, endpoint staging and deployment, and full-site technology buildouts. This role works under the direction of the Senior IT Project Engineer and collaborates closely with Systems Administration, Helpdesk, and IS teams.
Key Responsibilities:
  • Lead technology buildouts for new ServiceNet program locations - networking, access control, cameras, endpoints, and peripherals
  • Execute technology refreshes at existing sites, bringing infrastructure in line with current organizational standards
  • Deploy, configure, and validate Unifi networking equipment - switches, wireless access points, and firewalls
  • Oversee the installation and commissioning of access control systems including readers, controllers, and door hardware; validate full functionality before handoff
  • Oversee the installation and configure camera systems; confirm coverage, connectivity, and recording are operational before project close
  • Stage, image, and deploy endpoint hardware as part of site buildouts and refreshes
  • Produce complete site documentation - diagrams, port assignments, device locations, access records, and config notes
  • Flag risks, blockers, and scope gaps early - before they affect go-live
  • Prepare receiving teams for handoff so support staff know exactly what was built and how to support it
  • Independently lead smaller, well-scoped site projects from kickoff to close when assigned

Qualifications:
  • 1-3 years of experience in IT support, systems work, or technical project execution.
  • Hands-on experience with Unifi networking - deploying and configuring switches, access points, and firewalls in production environments
  • Experience configuring access control systems - readers, controllers, door hardware, and basic software configuration
  • Experience configuring camera systems - NVR/DVR configuration and validating coverage and recording
  • Comfortable in field and site environments: wiring closets, above ceilings, multi-site locations
  • Strong documentation habits.
  • Proactive communication.
  • Familiarity with Windows environments, Active Directory, and Microsoft 365
  • Valid driver's license and reliable transportation - this role requires travel between ServiceNet sites.

Preferred Qualifications:
  • Experience working in healthcare, behavioral health, or nonprofit environments.
  • Familiarity with ticketing systems, project tracking tools, or IT documentation platforms (Jira, ITGlue, Monday).
  • Experience with RMM platforms such as Ninja RMM.
  • Comfort coordinating with vendors and contractors in the field.

Benefits:
  • Generous PTO (time-off) package.
  • Comprehensive health and dental insurance plans.
  • Life insurance and long-term disability insurance.
  • 403(b) retirement plan.
  • Tuition remission for eligible classes.
  • Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
  • Opportunities for career development and advancement.
  • And much more

About ServiceNet
ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.
Join Us
Join us and become part of a caring community that helps others find joy and purpose. Apply today.
Learn more about ServiceNet
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
Compensation: $56,100.00 - $60,000.00 per year
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We'd love for you to join us!
At ServiceNet, you will make a real difference. Whether you're working in residential direct care, clinical care, peer support, or other valuable roles, you'll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we're confident there's a role that's the right fit for you.

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