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Google It Support Jobs in Springfield, MA (NOW HIRING)

Cronin and Company

IT Manager

Glastonbury, CT · On-site

$95K - $116K/yr

Information Technology Manager About Us Cronin is a growing, fully integrated advertising and ... Experience administering or supporting Google Workspace in a business environment a plus

Voya Financial, Inc.

IT Manager

Windsor, CT · On-site

$94K - $116K/yr

We are determined to support both individuals and communities in reaching a better financial future ... IT Project Management role or related position. Experience must include: Project execution with ...

Voya Financial

IT Manager

Windsor, CT

$94K - $116K/yr

We are determined to support both individuals and communities in reaching a better financial future ... IT Project Management role or related position. Experience must include: Project execution with ...

FAVARH

IT Manager

Windsor, CT

$94K - $116K/yr

We are determined to support both individuals and communities in reaching a better financial future ... IT Project Management role or related position. Experience must include: Project execution with ...

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Google It Support information

See Springfield, MA salary details

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How much do google it support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for google it support in Springfield, MA is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.26 and $23.22 per hour, depending on experience, location, and employer.

What is a Google IT Support?

A Google IT Support job involves troubleshooting, maintaining, and supporting computer systems and networks for businesses and individuals. These professionals handle tasks like software installation, hardware configuration, network management, and cybersecurity. They often provide technical assistance, resolve IT issues, and ensure systems run efficiently. Many people enter this field through the Google IT Support Certificate, which provides foundational IT knowledge. This role is essential for keeping an organization's technology infrastructure running smoothly.

What are the key skills and qualifications needed to thrive in the Google IT Support position, and why are they important?

To thrive as a Google IT Support professional, you need a solid understanding of troubleshooting, networking fundamentals, operating systems, and customer service, often demonstrated by completing the Google IT Support Professional Certificate or similar qualifications. Familiarity with help desk ticketing systems, remote desktop tools, and platforms like G Suite and cloud services is typically required. Excellent communication, patience, and problem-solving skills set exceptional candidates apart, enabling them to assist users of varying technical abilities. These competencies are crucial for efficiently resolving technical issues, ensuring smooth business operations, and providing a positive user support experience.

How to become a Google IT Support?

To become a Google IT Support professional, candidates typically need a foundational understanding of computer hardware, software, and troubleshooting skills. Earning relevant certifications such as the CompTIA A+ or Google IT Support Professional Certificate can improve job prospects. Practical experience with operating systems, networking, and customer service is also valuable in this role.

Does Google IT Support cert help get hired?

The Google IT Support Professional Certificate can improve a candidate's chances of getting hired for entry-level IT support roles by demonstrating foundational skills in troubleshooting, customer service, and operating systems. Employers often value this certification alongside practical experience and technical knowledge of tools like Windows, Linux, and ticketing systems.

What does a Google IT Support do?

A typical day for a Google IT Support professional involves responding to user inquiries via phone, chat, or email, diagnosing hardware and software issues, and managing support tickets. You'll often collaborate with other IT team members to resolve complex challenges and may assist with onboarding new users, configuring devices, or deploying software updates. The work environment is usually fast-paced, requiring quick prioritization and adaptability as new issues emerge. This role offers the opportunity to continually expand your technical expertise while directly impacting user productivity and satisfaction.

What are popular job titles related to Google It Support jobs in Springfield, MA? For Google It Support jobs in Springfield, MA, the most frequently searched job titles are:
What job categories do people searching Google It Support jobs in Springfield, MA look for? The top searched job categories for Google It Support jobs in Springfield, MA are:
Google It Support jobs near you
Infographic showing various Google It Support job openings in Springfield, MA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,327 per year, or $21.8 per hour.

IT Manager

Cronin and Company

Glastonbury, CT • On-site

$95K - $116K/yr

Full-time

Posted 29 days ago

Job description

Information Technology Manager
About Us
Cronin is a growing, fully integrated advertising and marketing agency based in Connecticut. We leverage the power of creativity to differentiate brands and drive sales. We’re known for combining visionary thinking with award-winning creative execution to deliver work that drives measurable impact. We’re an independent agency with global, national, and regional clients and part of a global network of 60 independent agencies. Our team is talented, committed, ambitious, and real – we’re invested in the work and each other. A key point of difference is our leadership model – our leaders empower and enable your growth. Learn more at www.cronin-co.com.
About You
You're a people-first technologist who genuinely enjoys showing up every day, working alongside colleagues at all levels, and making their lives easier through smart, modern solutions. You don't just resolve issues — you look for opportunities to improve the way people work and aren't shy about bringing those ideas forward.
You bring energy, resilience, and a sense of urgency to everything you do. When things get tough, your attitude stays positive and your focus stays sharp. You're known for following through — if you say you're going to do something, it gets done. You go beyond the ask without being asked, and "no" is rarely your first response. You're a solution finder by nature.
Above all, you do the right thing for the right reason. You've earned trust through consistency, integrity, and a genuine commitment to the people and organizations you serve — and you understand that confidentiality isn't just a policy, it's a professional standard you hold yourself to without exception.
POSITION OVERVIEW
The IT Manager will serve as our internal technology authority — the go-to resource for systems, tools, and the operational workflows that keep the agency running efficiently. In this role, you will own and manage our Microsoft 365 and SharePoint environments, oversee our SaaS portfolio, and serve as the primary liaison with our Managed Service Provider (MSP), who handles infrastructure, security monitoring, and 24/7 support. Day-to-day, you'll provide on-site support while also working at a higher level to drive process improvement and technology efficiency across the organization. This is a role that blends hands-on problem solving with strategic systems thinking — ideal for someone who is equally comfortable resolving an issue on the spot and planning for what the business needs next.
Job Responsibilities
MSP Relationship Management
  • Serve as the primary liaison with our Managed Service Provider — reviewing Statements of Work and agreements, holding the MSP accountable to service commitments, and representing the agency in regular performance reviews
  • Escalate and track open issues to resolution, ensuring nothing falls through the cracks
Technology Initiatives amp; Project Oversight
  • Lead and manage active technology initiatives including Intune/MAM implementation, BYOD policy rollout, and ongoing cybersecurity improvements
  • Prioritize and manage competing projects with a clear sense of urgency and follow-through
Microsoft 365 amp; SharePoint Ownership
  • Own, administer, and continuously optimize the Microsoft 365 environment, including SharePoint architecture, permissions, governance, and user adoption
  • Identify and implement underutilized M365 capabilities that can improve collaboration and efficiency across the agency
IT Documentation amp; Knowledge Management
  • Build and maintain comprehensive IT documentation, SOPs, and system guides so that institutional knowledge lives with the organization — not with any one individual
  • Ensure documentation stays current as systems and processes evolve
Process Improvement amp; Cross-Functional Partnership
  • Partner with departments across the agency to identify inefficiencies and deliver technology solutions that improve how work gets done
  • Serve as a proactive advisor — bringing ideas to the table before problems arise
SaaS amp; Software Portfolio Management
  • Own the company's full software portfolio — conduct regular audits for redundancy, eliminate unused licenses, identify gaps, and ensure every platform is actively delivering value
  • Manage vendor relationships, renewals, and contract terms across the software stack
Asset Management amp; Device Lifecycle
  • Maintain an accurate and up-to-date IT asset inventory
  • Manage the full device lifecycle from procurement and configuration through retirement and disposal
On-Site Support amp; Employee Experience
  • Provide responsive, friendly on-site support for devices, printers, peripherals, and workplace technology
  • Own the new hire onboarding technology experience — ensuring every employee is set up, connected, and ready to contribute from day one
Qualifications amp; Skills
Required:
  • Bachelor's degree in IT, Computer Science, or a related field — or equivalent hands-on experience
  • 5+ years in IT, with at least 2+ years serving as a lead IT resource or in a coordination and oversight capacity
  • Strong Microsoft 365 administration experience, including SharePoint, Teams, Entra ID, and Intune; Microsoft certifications a plus
  • Proven track record managing vendor and MSP relationships, including contract review, performance accountability, and escalation management
  • Experience auditing and managing a multi-platform SaaS environment — evaluating tools for value, eliminating redundancy, and managing renewals
  • Solid understanding of cybersecurity best practices, endpoint management, and device lifecycle management
  • Experience building and maintaining IT documentation, SOPs, and knowledge bases
  • Strong project management skills — able to prioritize, manage multiple initiatives simultaneously, and follow through without being prompted
  • Exceptional communicator with the ability to translate technical concepts for non-technical employees at all levels of the organization
  • High degree of integrity and professionalism, with a strict commitment to confidentiality
Technical Requirements:
  • Proficiency in DHCP, DNS, Active Directory, and TCP/IP networking protocols
  • In-depth working knowledge of Microsoft 365, Entra ID, and associated Microsoft products
  • Experience administering or supporting Google Workspace in a business environment a plus
  • Experience with Microsoft Server environments and client-server architecture
  • Hands-on experience with Intune, endpoint management, and deploying and configuring workstations
  • Working knowledge of Cisco DUO deployment and management
  • Experience troubleshooting and deploying network switches and understanding of network topologies
  • Familiarity with Android and iOS device management
  • Experience working within formal change management processes
  • Broad knowledge of computer hardware, software systems, and information analysis
Personal Attributes:
  • Builder and doer — rolls up their sleeves and gets things done without being asked
  • Systems thinker who understands how technology, operations, and business goals interconnect
  • Pragmatic problem-solver who finds solutions rather than just surfacing issues
  • Strategic yet tactical — able to see the big picture while managing day-to-day operations effectively
  • Collaborative and service-oriented — works well across teams and is genuinely committed to supporting the people around them
  • Adaptable and resilient — comfortable with ambiguity and change in a fast-paced, creative environment
  • Intellectually curious — stays current on emerging technology trends and continuously looks for ways to improve
  • Strong communicator with the ability to translate technical concepts for non-technical audiences at all levels
Preferred:
  • Experience in advertising, marketing, or creative services
  • Hands-on experience with AI tools and implementation
  • Certifications in relevant areas such as cybersecurity, Microsoft technologies, project management, or systems architecture
Reports to: AVP, Culture and People Operations
We're an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This is an exempt role.
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