Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!Why This Role MattersIn this hands-on role, you'll be a key technology partner supporting both
IT and Manufacturing Execution Systems (MES) in a fast-paced manufacturing environment. You'll help ensure our hardware, software, and production systems run smoothly so employees can focus on what they do best. This position offers strong exposure to
IT/OT systems, meaningful user interaction, and opportunities to contribute to continuous improvement projects.
What You'll Do- Serve as the first point of contact for end-user IT and MES support, providing Level 1 and 2 assistance.
- Receive, prioritize, document, and resolve incoming system and application requests in a timely and customer-focused manner.
- Support employees throughout their technology journey so they can effectively perform their roles.
- Perform hands-on desktop support including installing, configuring, and upgrading hardware and software.
- Support enterprise applications such as Email, Intranet, ERP, and MES systems.
- Create, manage, and administer user accounts and access.
- Monitor IT and MES system performance to identify issues and opportunities for improvement.
- Document solutions, maintain a knowledge base, and identify trends to proactively prevent future issues.
- Participate in IT/OT projects and process improvement initiatives.
- Maintain reporting environments and support data reliability.
- Stay current with evolving technologies and best practices.
- Follow Environmental, Quality, and Safety Management System requirements.
What You BringRequired Qualifications- Associate degree in Computer Science or a related field, or an equivalent combination of education and experience.
- Experience supporting enterprise applications such as email, ERP, and intranet systems.
- Strong ability to prioritize and manage multiple requests in a high-demand environment.
- Proven analytical and problem-solving skills.
- Excellent communication and customer service skills, with the ability to work effectively across all levels of the organization.
- Ability to explain technical concepts clearly to non-technical users.
Preferred Qualifications- Bachelor's degree in Computer Science or related field with 2+ years of IT experience.
- Microsoft, A+, or similar technical certifications.
- Experience supporting Oracle, Active Directory, Microsoft Teams, and Microsoft Intune.
- Experience in a manufacturing or high-demand operational environment.
- Familiarity with Microsoft SQL database monitoring.
- Experience in a client-server environment.
- Strong knowledge of PCs, peripherals, networked printers, LAN interfaces, and thin-client environments.
- Hands-on support experience with Windows OS, Microsoft Office Suite, RDP, and related tools.
- Report writing and reporting system support experience.
What We Offer- A collaborative team environment with strong cross-functional exposure.
- Hands-on experience supporting both business and manufacturing systems.
- Opportunities to build technical depth in IT, MES, and OT environments.
- A role where your work directly enables production, safety, and business success.
- Ongoing learning and development in a growing, technology-driven organization.
We offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).