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Google Fiber Customer Service Jobs in Raleigh, NC

Tucows

Fiber Sales Representative

Raleigh, NC · Remote

$67K/yr

... service, and help them upgrade their home internet experience. In this role, you'll: * Build relationships with homeowners in your assigned territory * Educate customers on the benefits of Ting Fiber ...

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Google Fiber Customer Service information

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How much do google fiber customer service jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for google fiber customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a Google Fiber Customer Service?

A Google Fiber Customer Service job involves assisting customers with inquiries about Google Fiber's internet and TV services. Responsibilities include troubleshooting technical issues, handling billing questions, and providing general account support. Customer service representatives communicate via phone, chat, or email to ensure a seamless experience. Strong problem-solving skills and a customer-focused attitude are essential for success in this role.

What are the typical daily responsibilities of a Google Fiber Customer Service?

As a Google Fiber Customer Service representative, your daily duties include assisting customers with account setup, billing inquiries, troubleshooting internet or television service issues, and escalating complex problems to specialized technical teams when needed. You'll typically interact with customers through phone, chat, and email, using internal tools to log cases and monitor progress. Working as part of a collaborative team, you may also contribute to knowledge bases and provide feedback on customer experience improvements. This role offers a dynamic environment where you learn continuously and play a key part in upholding Google Fiber's high standards for customer care.

What are the key skills and qualifications needed to thrive in the Google Fiber Customer Service position, and why are they important?

To thrive as a Google Fiber Customer Service representative, you need strong communication skills, basic technical troubleshooting abilities, and experience in customer support environments. Familiarity with CRM systems, ticketing software, and Google Fiber's proprietary platforms is typically expected. Exceptional problem-solving, patience, and a customer-first attitude help individuals stand out in this role. These skills ensure timely resolution of customer issues, enhance user satisfaction, and support the company's reputation for reliable service.

What are the most commonly searched types of Google Fiber Customer Service jobs in Raleigh, NC?

The most popular types of Google Fiber Customer Service jobs in Raleigh, NC are:

What are popular job titles related to Google Fiber Customer Service jobs in Raleigh, NC?

For Google Fiber Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Google Fiber Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Google Fiber Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Google Fiber Customer Service jobs?

Cities near Raleigh, NC with the most Google Fiber Customer Service job openings:

Google Fiber Customer Service jobs near you
Infographic showing various Google Fiber Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Client Service Representative - CSR

Nuvo Solutions

Clayton, NC • On-site

$36K - $47K/yr

Full-time

Re-posted 27 days ago

Job description


Who We Are
At Nuvo Solutions, we manage wireless devices, fleet tracking, and mobile expenses for field service businesses so they can focus on running their companies.
We are casual, highly collaborative, and deeply proud of our team culture. To be absolutely clear, we are a high-performing team; a group of dedicated professionals who come together to work hard, support each other, hit our targets, and go home. We value individual performance, mutual respect, a drama-free environment, and relentless personal growth.
Our Core Values define everything we do:
  • Be Accountable: Own your work, your mistakes, and your successes.
  • Always Deliver Quality: High standards aren't optional.
  • Always Be Courteous: Professionalism and kindness win the day.
  • Be Tenacious: We don't give up when a problem gets tough.
  • Serve Others First: Our clients and our teammates come before our egos.
  • Be Socially Responsible: Doing good is just as important as doing well.
  • Grow or Die Mentality: Complacency is the enemy. We are always learning and improving.

The Immediate Reality (Why We Need You)
We are growing fast, and our clients need a champion. On Day One, your mission is to help us put out fires by bringing order, urgency, and empathy to our client support. We need someone who will ensure that the phone is always answered, support tickets are always seeing active progress, and clients are getting proactive, regular updates. Above all, you are here to ensure our clients feel genuinely cared for and heard whenever they face an issue.
Day-to-Day Responsibilities
  • Be the First Line of Defense: Answer incoming client calls and inquiries with urgency, courtesy, and a problem-solving mindset.
  • Ticket Management: Own and advance support tickets through our system, ensuring no client issue stalls out or gets forgotten.
  • Proactive Communication: Keep clients continuously informed on the status of their requests. Never make them ask for an update.
  • Cross-Functional Collaboration: Partner closely with internal teammates to troubleshoot and resolve complex client issues.
  • Tech Stack Navigation: Utilize our internal software ecosystem daily to log interactions, track data, and solve problems. Your tools will include:
    • Zoho One (CRM & Ticketing)
    • Google Workspace
    • Major Carrier Portals (OMNI, B360, OPUS)

What Success Looks Like
In your first 90 days: Success means you have successfully learned to navigate Zoho One and our core carrier portals. You have a firm grasp on the various tools available to troubleshoot client issues and are beginning to handle daily support workflows independently.
In your first year: Success means you have a rock-solid grip on our entire tech stack and troubleshooting toolkit. More importantly, you have established genuine rapport and trust with the specific clients placed in your care, becoming their go-to advocate within Nuvo Solutions.
Qualifications & Requirements
  • Location: Ability to work 100% on-site at our office in Clayton, NC.
  • Communication Skills: Exceptional verbal and written communication. You must love talking to people and possess the empathy to handle frustrated clients with grace.
  • Technical Aptitude: Comfortable learning and moving between multiple software systems (experience with Zoho, Google Workspace, or telecom carrier portals like OMNI/OPUS is a major plus, but not required if you are a fast learner).
  • Resilience & Tenacity: A track record of staying calm under pressure and refusing to give up until a problem is solved.
  • Team Player: A desire to work in a casual, highly collaborative environment where feedback is open and continuous growth is expected.

Requirements

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