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Williams-Sonoma, Inc.
Full-Time & Part-Time Opportunities Available
Starting Pay: $15.00/hour + incentives and bonus opportunities
Remote roles available in: AZ, GA, FL, AR, NC, AL, CT, TX, WI, VA, MD, TN, OH, OK, UT, ID, KS
Apply by May 30th for consideration
Love helping people? Bring your service skills to a brand customers already know and love.
At Williams-Sonoma, Inc., our Customer Service Representatives are more than problem-solvers - they are trusted brand ambassadors who help customers create meaningful moments at home. From resolving order questions to supporting customers across our family of iconic brands, this role gives you the opportunity to make someone's day, every day - all from the comfort of your home.
Remote customer service jobs are competitive, and many roles in the market offer similar work-from-home flexibility. What makes this opportunity stand out is the combination of remote work, full-time and part-time availability, paid time off, benefits, recognition incentives, career growth, and a generous employee discount across Williams-Sonoma, Inc. brands. WSI's careers site also highlights benefits such as medical, dental, vision, 401(k), paid time off, sick time, wellness programs, recognition awards, employee engagement events, and an associate discount across WSI brands.
Why You'll Want to Join Us
When you join Williams-Sonoma, Inc., you become part of a respected, design-led retail company with a portfolio of beloved home brands. You will support customers who are shopping for products connected to their homes, celebrations, families, and everyday lives.
Here's what makes this role compelling:
Work from home in an eligible state
Full-time and part-time schedules available
Starting pay of $15.00/hour
Recognition-based incentives and bonus opportunities
PTO, vacation, and sick pay benefits
Medical, dental, vision, 401(k), and more for eligible associates
Up to 40% off most products and brands
Paid training and ongoing development
Career growth opportunities within a multi-brand organization
A supportive team environment focused on service, integrity, and results
What You'll Do
As a Customer Service Representative, you'll be the first point of contact for customers and will help create a positive experience through every interaction.
You will:
Answer customer inquiries by phone with professionalism, empathy, and accuracy
Listen carefully, ask thoughtful questions, and provide clear solutions
Resolve concerns related to orders, products, returns, adjustments, and service issues
Use critical thinking to troubleshoot problems and take ownership of the customer experience
Handle escalated situations calmly and professionally
Follow company policies while using good judgment to support the customer
Protect customer information and maintain confidentiality
Navigate multiple systems while documenting interactions accurately
Partner with leaders and teammates to improve the customer experience
Participate in training and coaching to continue building your skills
What Success Looks Like
You'll thrive in this role if you are someone who:
Enjoys helping people and solving problems
Communicates clearly and professionally
Can stay calm and positive in fast-paced situations
Is dependable, focused, and ready to take ownership
Learns technology quickly and can multitask across systems
Has strong attention to detail
Brings integrity to every customer interaction
Wants to grow with a company that values service and performance
What We're Looking For
We'd love to hear from candidates who have:
1+ year of customer service experience
Retail, call center, hospitality, or related service experience preferred
Strong verbal communication and active listening skills
Confidence handling customer concerns and de-escalating situations
Ability to work independently from home while staying connected to a team
Comfort working in a performance-based environment
Ability to navigate multiple computer systems efficiently
Technology Requirements for Remote Work
Because this is a work-from-home role, you'll need reliable technology and a quiet, professional workspace.
You must have:
A full-size desktop, all-in-one desktop, or traditional laptop computer
Windows 11 Home, Pro, or Pro for Workstations; or Mac iOS 13 or newer
Google Chrome installed
Anti-virus protection, such as Microsoft Defender
6 GB RAM minimum; 8 GB or higher recommended
Enough storage space to install and run required systems
Minimum screen resolution of 1920 x 1080
External mouse and keyboard, wired preferred
Webcam for training and meetings
Wired USB headset; wireless or Bluetooth headsets are not acceptable
Reliable high-speed internet that meets system checker requirements
Recommended headset options include:
Jabra Evolve 20 UC
Logitech H390
Not supported:
Chromebooks
Tablets or convertible devices such as Microsoft Surface or Surface Book
Mobile phones as a primary work device
Steam Decks
Wireless or Bluetooth headsets
MPOW, Cyber Acoustics, or NUBOW headset models
Why Williams-Sonoma, Inc.?
This is more than a customer service job. It's a chance to work from home while representing a company known for quality, style, and customer care. You'll gain experience supporting a family of well-known brands, receive training and coaching, and have the opportunity to grow your career in a company that values great service.
If you are dependable, customer-focused, tech-savvy, and ready to help customers feel supported, we'd love to meet you.
Apply today and bring your customer service skills to Williams-Sonoma, Inc.