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Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.
Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Learn more at www.firstagency.com

What You Would Get To Do

In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The AV Conference Technician will be responsible for providing white glove AV support to conference and meeting rooms throughout a new event center. The role is ideal for someone who has experience supporting video conferencing systems and has a deep understanding of presentation platforms like Google Slides, Keynote and PowerPoint . Experience engaging with C-suite executives and VIP's is preferred along with a strong focus on customer service.

For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for the client. In this role you'll work with internal teams as well as external clients on a daily basis.

Essential Duties & Responsibilities

• Assist with the technical production of low-touch to mid-level events
• Kick-off and provide fundamental A/V support for all conference rooms and meeting spaces in the event center
• Set, strike, and operate basic AV equipment such as speakers, microphones, and display monitors in common areas
• Meet and understand client expectations on issues, escalating when appropriate
• Assist with the building of staging and A/V setup on-site
• Participate in creative team brainstorming sessions
• Identify new and alternative ways of approaching FIRST's technical production offering to clients
• Assist event production spaces, as needed

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST.

• Position requires 2-4 years of experience
• Must understand audio and video signal flows
• Must be able to set, strike, and operate AV equipment such as, but not limited to: audio consoles, PA speakers, video switchers, display monitors, PTZ cameras, etc
• Must have a deep understanding of video conferencing platforms such as Zoom, Google Meets, etc
• Must have a deep understanding of MS Office, Google Workspace, and common presentation software such as PowerPoint, Keynote, and Google slides
• Prior experience in technical delivery of high-quality events is preferred
• Solid communication and customer service skills are a must to build and maintain relationships with team members, clients, and vendors
• Ability to prioritize while adhering to critical project timelines in a fast-paced environment
• Ability to multi-task and manage multiple priorities at once
• Experience managing day-to-day changes with high attention to detail
• Must be fluent in English
• Ability to work onsite
• This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required

Administrative and General:

• Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
• Work intelligently and ensure that team management is aware of problems or issues which negatively affect productivity
• Build excellent relations with the team, clients, vendors, and key venues through positive communications
• Ensure knowledge is shared within the team to enable them to work smarter
• Work on ad hoc requests as required, typically during quiet times

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth.

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $51,433.00 - $59,148.00. This role is also eligible for an annual discretionary bonus and overtime compensation, in accordance with applicable policies.

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