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Goodwill Jobs in Springfield, TN (NOW HIRING)

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Goodwill information

See Springfield, TN salary details

$41.1K

$81.3K

$116.2K

How much do goodwill jobs pay per year?

As of Jul 17, 2026, the average yearly pay for goodwill in Springfield, TN is $81,329.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,300.00 and $97,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Goodwill Retail Associate, and why are they important?

To thrive as a Goodwill Retail Associate, you need basic retail knowledge, strong organizational skills, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic cash handling is important. Excellent customer service, teamwork, and adaptability help associates stand out in a dynamic retail environment. These skills ensure efficient store operations, positive customer experiences, and successful achievement of Goodwill’s mission.

What does Goodwill not take for donations?

Goodwill typically does not accept hazardous materials, large appliances, furniture with stains or damage, or items that are broken or unsafe. They also do not accept used mattresses, car seats, or items that do not meet safety standards. Donors should ensure items are clean and in good condition before donating.

Does Goodwill wash clothes before putting them out?

Goodwill employees typically do not wash clothing before putting it out for sale. Items are usually sorted, inspected, and priced, but washing is generally not part of the process unless specified or requested. Workers may clean or spot-treat items if necessary, depending on store policies and available resources.

What are Goodwill employees and what do they do?

Goodwill employees work for Goodwill Industries, a nonprofit organization that provides job training, employment placement services, and other community-based programs for people facing challenges to finding employment. Employees may work in retail stores, donation centers, warehouses, or administrative offices. Their roles can include sorting donations, assisting customers, running cash registers, managing inventory, or supporting job training programs. Goodwill aims to create employment opportunities and strengthen communities through the power of work.

What are typical career advancement opportunities for employees working at Goodwill stores?

Employees at Goodwill stores often have clear paths for career growth, starting with entry-level retail positions and progressing to supervisory or management roles. Goodwill is known for promoting from within and offers training programs to help employees develop leadership and operational skills. Many team members advance to roles such as shift leader, assistant manager, and store manager, while others may transition into specialized positions in logistics, human resources, or vocational training. The organization values dedication and a strong work ethic, making it a supportive environment for professional development.

What do they mean by Goodwill?

In a job context, Goodwill typically refers to the nonprofit organization that operates thrift stores and provides job training and employment services. Working for Goodwill may involve retail, customer service, or warehouse tasks, often requiring teamwork and basic skills. The term can also refer to the positive reputation or value a company has beyond its tangible assets, but in employment, it most commonly relates to the organization itself.

Is Goodwill a good place to donate books?

Goodwill is a reputable organization that accepts book donations to support its job training and community programs. Donating books to Goodwill helps fund their services and provides affordable items to the community. It is a common and convenient option for donating used books.

What is the difference between Goodwill vs Retail Associate?

AspectGoodwillRetail Associate
Primary RoleNonprofit thrift store operator, focusing on donations and community servicesSales and customer service in retail stores
Required SkillsCustomer service, donation processing, basic merchandisingCustomer service, sales, inventory management
Work EnvironmentThrift stores, donation centers, community programsRetail stores, shopping floors
CertificationsNone typically requiredNone typically required

Goodwill and Retail Associate roles both involve customer service and retail work, but Goodwill operates as a nonprofit organization focusing on donations and community programs, while Retail Associates work in for-profit retail stores primarily handling sales and merchandising.

What are the most commonly searched types of Goodwill jobs in Springfield, TN? The most popular types of Goodwill jobs in Springfield, TN are:
What job categories do people searching Goodwill jobs in Springfield, TN look for? The top searched job categories for Goodwill jobs in Springfield, TN are:
What cities near Springfield, TN are hiring for Goodwill jobs? Cities near Springfield, TN with the most Goodwill job openings:
Goodwill jobs near you
Infographic showing various Goodwill job openings in Springfield, TN as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $81,329 per year, or $39.1 per hour.
Retail Store Manager

Retail Store Manager

Goodwill Industries of Middle Tennessee

Clarksville, TN • On-site

Full-time

Posted 20 days ago

Goodwill Industries Of Middle Tennessee rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

369th of 710 rated non-profit organizations

Job description

Job Location
Clarksville II
Job Summary:
Our Retail Store Managers lead teams to maximize the financial output of their stores through the optimization of talent, operational excellence execution, and delivering a rewarding guests and donor experience. Our Retail Store Managers act with urgency and are driven to achieve results. They thrive on building high performance teams that execute with excellence that is in accordance with established business practices as mandated by the agency's policies, procedures and budget with the Mission, Vision, and Core values of Goodwill Industries of Middle Tennessee, Inc.
The Retail Store Manager will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.
Job Description
Essential Functions
  • Complies with company's policies and DGR standard operating procedures (SOP's) and the company's safety and security policies and procedures.
  • Responsible for administration of Human Resources policies and procedures consistently, such as employment process (i.e. interviewing, hiring, etc.), corrective action, attendance and employee termination and coordinates with Human Resources as necessary.
  • Prioritizes workload of all employees, validate execution of standard operating procedure.
  • Drives production and sales to exceed financial goals.
  • Creates and maintains a high-performing management and store associate team through consistent selection, training, development, and motivation that fosters Goodwill's mission, vision and core values.
  • Responsible for achieving budgeted revenue income and production goals within their store in order to provide satisfactory financial support to the organization's mission.
  • Identifies work to be done; prioritize and delegate to reach performance goals.
  • Responsible for all employees and guests/donors' well-being and safety
  • Adheres to Goodwill's store operational standards. This includes but is not limited to, opening and closing procedures, cash management, pricing, rotation schedule, processing donations, store outlet and trash returns, record keeping and reporting information accurately.
  • Performs all job functions within the store when needed.
  • Oversees the overall maintenance and general housekeeping of the building; reporting all issues and repair recommendations to maintenance department in a timely manner.
  • Ensures all employees receive the appropriate training based on their job, including spot checking quality of work, coordinating with other departments as appropriate and implementing policies and procedures.
  • Schedules proper coverage of the store, production and donation employees to ensure that sales will be maximized (i.e. days off, lunch breaks, and morning and afternoon rest periods, and arranging vacations) Ensures all employees are scheduled in a manner that ensures floor coverage while not exceeding preset labor hours. Operates store effectively to prevent unnecessary overtime hours while maximizing revenue per labor hour.
  • Ability to work a flexible schedule, including evenings, holidays, overnights and weekends as necessary to meet the needs of the business.
  • Performs store housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms.)
  • Perform other duties as assigned by management.

Minimum Qualifications
Education
  • High School and College Degree preferred.

Experience
  • 5+ years of experience supervising teams of 30 or more employees
  • 5+ years or more management experience is preferred; Retail management preferred
  • A strong familiarity with developing budgets and creating plans to exceed financial expectations
  • A focus on maintaining and improving Standard Operating Procedures (SOP's)
  • Experience with hiring and developing staff
  • Proficiency with the MS Office suite
  • Previous experience recruiting, hiring, training and developing staff, conducting performance reviews, and scheduling staff is required

Knowledge and Skills
  • Demonstrated capacity to embrace change.
  • Demonstrated decision making abilities
  • Able to analyze data to identify key issues and trends through the use of Metrics and Key Performance Indicators.
  • Able to understand, communicate, comply with and enforce policies and procedures.
  • Able to use data to set priorities and translates goals into action plans.
  • Able to consistently pushes self and others for results. Manages internal and external communications.
  • Able to learn new processes quickly and possesses strong organizational skills.
  • Able to problem-solve, prioritize and be able to multi-task.
  • Able to work independently with minimal supervision.
  • Able to travel to and work at other locations as needed.
  • Able to do basic math (addition, subtraction, multiplication and division) and manage a budget.
  • Able to read and complete forms.
  • Able to lift, carry, push or pull loads weighing over 50 pounds continuously.
  • Basic computer skills (Basic Excel and E-mail).

Preferred Education / Experience / Knowledge & Skills / Certification & License
  • Bachelor's degree is preferred.
  • Valid driver's license required
  • Experience working in donated goods is preferred.
  • Experience in customer service is preferred.
  • Experience in office management is preferred.

What Goodwill Industries Of Middle Tennessee employees say

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