Goodwill Janitorial Jobs (NOW HIRING)

Job Summary

The Janitorial Area Manager is responsible for overseeing multiple janitorial accounts and ensuring consistent, high-quality cleaning services across assigned client locations. This role directly manages janitorial staff and site supervisors, conducts routine inspections, enforces company standards, and serves as a primary liaison between clients, field teams, and executive leadership. The Janitorial Area Manager plays a hands-on role in quality control, staffing, training, scheduling, and issue resolution to ensure operational excellence and client satisfaction.

Experience | Education

• High School Diploma or equivalent required

• Minimum of three (3) years of supervisory or management experience in the janitorial or facilities services industry

Job Requirements

• Bilingual (English & Spanish) – REQUIRED (written and verbal)

• Proven supervisory and people-management experience in janitorial services

• Strong understanding of janitorial operations, staffing models, and service delivery

• Ability to identify operational, staffing, and quality issues and implement effective solutions

• Excellent customer service skills with a strong client-focused mindset

• Strong written and verbal communication skills in English and Spanish

• Exceptional interpersonal and relationship-building skills with diverse teams

• Ability to plan, organize, prioritize, and follow through on multiple accounts and locations

• Flexibility to respond to urgent issues, call-outs, and changing client needs

• High level of professionalism, integrity, accountability, and confidentiality

• Ability to work independently in the field and collaboratively with management

Physical Demands | Working Conditions

• Active, field-based role involving frequent site visits and inspections

• Typically 40+ hours per week, with extended hours as operational needs require

• Regular interaction with janitorial staff, supervisors, clients, and leadership

• Local travel between multiple client locations required

Mental Demands

• Independent judgment and decision-making in fast-paced environments

• Clear and effective communication with employees and clients

• Ability to manage multiple priorities and deadlines simultaneously

• Maintain professionalism, resilience, and composure during service issues or emergencies

Essential Responsibilities

• Oversee day-to-day janitorial operations across assigned client locations

• Supervise janitorial staff and site supervisors to ensure contract compliance

• Conduct routine building walk-throughs, inspections, and quality control audits

• Ensure cleaning tasks, schedules, and service frequencies are completed as contracted

• Address and resolve staff performance, attendance, and disciplinary issues

• Respond promptly to client concerns, service requests, and quality issues

• Assist with service modifications, special projects, and pricing support as needed

• Prepare inspection reports, corrective action plans, and operational documentation

• Coach, train, and develop supervisors and janitorial staff

• Enforce company policies, safety standards, and janitorial best practices

• Ensure proper use of cleaning products, equipment, and supplies

• Support and execute directives from senior leadership

• Represent the company professionally and generate goodwill with clients and staff

• Provide hands-on support by filling in for absent managers or cleaning staff when necessary

• Maintain strict confidentiality of client, employee, and company information

• Ensure consistent, punctual attendance and availability as required

• Perform additional duties as assigned by executive leadership

Additional Required Skills & Qualifications

• Bilingual fluency in English and Spanish (mandatory)

• Knowledge of janitorial chemicals, equipment, floor care, and cleaning techniques

• Strong organizational and time-management skills

• Ability to follow schedules and meet service deadlines

• Willingness to work flexible hours, including early mornings, evenings, overnight shifts, and weekends as needed

Job Type

• Full-time

Benefits

• 401(k)

• Paid time off

• Travel Reimbursement or Work Vehicle offered

Physical Setting

• Office

• Field / Outdoor work

Schedule

• 8-hour shifts (flexible based on operational needs)

• Monday through Friday

• On-call as needed

• Overnight shifts and weekends as required

Ability to Relocate

• Maryland: Relocation required prior to start date

Work Location

• On the road / multiple client sites