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Company Description:

KemperSports is a leading sports, entertainment and hospitality company that delivers operational excellence in property and experience management. Headquartered in Chicago with regional offices throughout the U.S., KemperSports manages more than 140 golf courses, private clubs, sports venues, and destination resorts nationwide. It has more golf properties named among the top 100 U.S. public and resort courses as rated by GOLF Magazine, Golf Digest and Golfweek than any other management company.

Position Summary:

KemperSports is seeking a highly organized, service-oriented manager to lead day-to-day golf technology operations and vendor management across a complex portfolio of systems, partners, and property needs.

This role is responsible for coordinating vendor relationships, support issues, contract updates, installations, transitions, payment-related workflows, development priorities, and new software evaluations. The manager serves as a key connector across property operations, accounting, marketing, HR, vendors, and the IT organization to help keep golf technology platforms stable, scalable, and aligned with business needs.

The ideal candidate brings strong operational discipline, practical problem-solving skills, and the ability to manage a broad environment that currently includes approximately 15 golf vendors, 4 additional tee sheet providers, and as many as 10 other connected systems.

Essential Duties and Responsibilities:

Vendor Management and Relationship Oversight

• Manage day-to-day relationships with golf technology vendors, tee sheet providers, payment processors, POS partners, and other operational system providers.
• Serve as a primary point of contact between Kemper Sports, vendor organizations, and property-level leadership.
• Monitor vendor performance, issue follow-up, deliverables, and service expectations, and escalate concerns when needed.
• Help maintain clear ownership, communication, and accountability across a large and diverse vendor ecosystem.

Support and Issue Resolution

• Coordinate resolution of support issues affecting golf operations, point-of-sale activity, tee sheets, payments, reporting, and related property workflows.
• Triage escalations and work with vendors, field teams, finance, and internal technology partners to drive timely resolution.
• Identify recurring issues and recommend process, training, or system improvements that reduce disruption to operations.

Contracts, Installations, and Transitions

• Support contract updates, renewals, amendments, and vendor documentation in partnership with Legal, Finance, HR, Procurement, and IT leadership.
• Coordinate installations, implementations, property conversions, and transition activities for golf technology platforms and related operating systems.
• Assist with implementation readiness, training coordination, communication planning, cutover support, and post-launch stabilization.

Development Priorities and Software Evaluation

• Gather needs from operations and support the prioritization of development requests, enhancements, and integration opportunities.
• Evaluate new software and vendor solutions by coordinating demos, requirements gathering, testing, and fit-for-purpose recommendations.
• Help align system decisions with Kemper policies and procedures, operational standards, and long-term scalability.

Payment Processing, POS, and Data Coordination

• Support payment processing workflows and issue resolution in partnership with vendors, accounting, and operations teams.
• Assist in oversight of POS-related systems, supporting consistent setup, operational reliability, and user adoption.
• Coordinate Medallia POS data handling and other connected data processes as needed to support reporting and operational use.

Meeting Leadership and Cross-Functional Coordination

• Participate in and help lead a high volume of recurring and ad hoc meetings across vendors, properties, and internal departments.
• Document decisions, action items, and follow-up responsibilities to keep projects and support work moving forward.
• Build trusted working relationships with field leaders, corporate departments, and external partners.

Qualifications:

• Bachelor's degree in Information Technology, Business, Hospitality, Operations, or a related field preferred.
• 5+ years of experience in golf technology, hospitality systems, vendor management, operations support, or a comparable multi-site environment.
• Strong working knowledge of golf operations technology, including POS, tee sheets, payment processes, and vendor-supported systems.
• Experience coordinating multiple priorities, vendors, projects, and stakeholders at the same time.
• Excellent communication, organization, follow-through, and problem-solving skills.
• Ability to travel as needed to support installations, transitions, and property-level engagement.

Preferred Attributes:

• Comfort operating in a high-meeting, high-touch environment with frequent shifting priorities.
• Ability to translate operational needs into practical vendor actions and system improvements.
• Experience supporting training, change management, and rollout best practices across multiple properties.
• Strong attention to detail in contracts, configurations, timelines, and follow-up communication.
• Collaborative leadership style with a bias toward service, accountability, and execution.

Work Environment:

This role operates in a fast-paced, highly collaborative environment that requires regular interaction with property teams, executive leadership, vendors, IT, HR, finance, and support partners. Success in this role depends on balancing responsiveness, organization, and sound judgment across support demands, active projects, vendor relationships, and operational deadlines.

Classifications:

Full-time, Exempt, Salaried

Pay Range:

$90,000 to $120,000

KemperSports Management is an Equal Opportunity Employer