Gm Track Program Jobs in New York (NOW HIRING)

1. Regional Oversight & Client Relations 

Develop and implement strategic plans to optimize operational efficiency and achieve organizational goals across all sites. 
Oversee the across account's operations, including management of on site leadership 
Implement best practices and standards to optimize productivity, quality, and customer satisfaction across all service areas. 
Maintains and supports client satisfaction at a level that ensures account retention. 
Ensures that all employees demonstrate an Spontaneous hospitality toward customers and clients. 
Promotes client awareness of program alternatives and the availability of corporate resources. 
Assist in developing and/or monitoring unit business plan and reporting to clients as needed. 
Collaborate closely with site specific SPOC oversite team members to develop and execute operational initiatives that drive efficiency, consistency, and excellence across all locations. 
Implement and monitor operational processes, policies, and procedures to ensure compliance with regulatory standards and deliver exceptional customer experiences. 

 
2. Operational Excellence 

Responsible for implantation and effectiveness of programs in each site 
Recognizes the importance of effective leadership in meeting and targets set forth in the account’s performance plan. 
Develop, monitor, and manage budgets in collaboration with site GM's, ensuring financial targets are met while maintaining 
Recognizes the need for and demonstrates good communication and listening skills with clients, customers and employees. 
Visit each site and selected accounts on a regular basis to ensure that a sharing and exchange of ideas and experiences occurs 
Operational Documentation: Maintain detailed operational documentation, including procedures, policies, and best practices 
Metric Gathering: Collect and analyze operational metrics to track performance and identify areas for improvement. 
Leadership Presentations: Prepare and deliver leadership presentations on operational performance and strategic initiatives. 

 
3. Operational Leadership and Safety Management: 

 
Provide guidance, mentorship, and direction to GM’s  at each site, fostering a culture of excellence and accountability. 
Quality Control: Ensure the highest standards of quality, sanitation, and food safety are always maintained across all service areas. 
Emergency Coverage: Assume responsibility for the entire operation in the absence of the General Manager, making executive decisions following the client's culture, Health Department regulations, and Compass Standards. 
Responsible for productivity and staffing that is appropriate to the account(s). 
Participate in the human resource planning process to support implementation of human resource strategies and tactics including proper staffing levels. 
Responsible for selection of management personnel, as required. 
In conjunction with human resources develops the region's training plan for management employees and ensures its successful implementation. 
Development and Retention: Maintain a positive employee relations environment with a strong focus on employee development and retention strategies 
Safety Culture and Team Safety: Promote a robust safety culture and create an environment where team members are empowered to promptly report safety concerns, near-misses, and incidents. 

Efficiency Enhancement & Innovation:

Process Improvement: Develop and implement plans and processes to improve operational efficiencies, streamline workflows, and enhance the overall efficiency of the operation.
Customer Satisfaction: Work towards enhancing hospitality and client satisfaction scores by fostering a culture of exceptional service and client engagement.
Financial Performance: Optimize financial performance through budget management, cost control, and revenue generation strategies.
Industry Trends: Proactively identify and stay updated on industry trends, emerging technologies, and best practices in the foodservice industry.
Technology Adoption: Research and evaluate innovative technologies that can be applied to improve operations and enhance the customer experience.

 
5. Compliance:

 
Guideline Adherence: Ensure strict adherence to company guidelines, program standards, and account-specific Key Performance Indicators (KPIs).
Regulatory Compliance: Stay informed about and adhere to Health Department regulations and other relevant legal and regulatory standards.

 
6. Additional Responsibilities:

 
Standards and Initiatives: Contribute to the development and implementation of National account program standards and strategic initiatives.
Regional Account Sites: Be onsite across the region at accounts, as needed, to provide hands-on leadership and support to ensure consistent operational excellence.
Multi-Site Leadership: Provide leadership support to additional site locations, including sister companies or sub-contracted entities within the account portfolio.
Note: This is not an exhaustive list of job duties. Job duties are subject to change as needed.